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How much do golden one bank jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for golden one bank in the United States is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Golden One Bank Teller vs Golden One Bank Customer Service Representative?

AspectGolden One Bank TellerGolden One Bank Customer Service Representative
Required CredentialsHigh school diploma; cash handling experienceHigh school diploma; customer service skills
Work EnvironmentBank branch, cash handling, face-to-face interactionsBank branch, phone, and online support
Employer & Industry UsageCommonly employed in retail banking rolesCustomer support roles within banking
Common Search & ComparisonOften compared for front-line banking rolesCompared for customer service positions in banking

Golden One Bank Tellers primarily handle cash transactions and in-person banking services, requiring cash handling experience. Customer Service Representatives focus on assisting clients via phone or online, emphasizing communication skills. Both roles are essential in retail banking, but they differ in daily tasks and interaction methods.

What are some typical challenges faced by Member Service Representatives at Golden One Bank, and how can they overcome them?

Member Service Representatives at Golden One Bank often encounter challenges such as handling a high volume of customer inquiries, resolving complex account issues, and adapting to frequently updated banking regulations. To overcome these challenges, it's important to develop strong communication and problem-solving skills, stay current with product and policy training, and work collaboratively with team members. Proactively seeking guidance from supervisors and leveraging available resources can also help ensure excellent member service and personal success in the role.

What is Golden One Bank and what services does it offer?

Golden 1 Credit Union, commonly referred to as Golden One Bank, is a not-for-profit financial cooperative based in California. It offers a wide range of banking services including checking and savings accounts, loans, mortgages, credit cards, and investment options. As a credit union, Golden One is owned by its members and typically provides lower fees and better rates than traditional banks. It serves individuals, families, and businesses, focusing on personalized customer service and community involvement.

What are the key skills and qualifications needed to thrive as a Banker at Golden One Bank, and why are they important?

To thrive as a Banker at Golden One Bank, you typically need a background in finance or business, strong math skills, and relevant banking or financial services experience. Familiarity with banking software systems, cash handling procedures, and compliance regulations is essential. Excellent customer service, attention to detail, and effective communication skills help build trust and foster client relationships. These skills and qualities are crucial for ensuring accurate transactions, regulatory compliance, and customer satisfaction in the banking environment.
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Golden One Bank jobs near you
Infographic showing various Golden One Bank job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $35,780 per year, or $17.2 per hour.

Chico Branch - Member Service Specialist III (Full-Time)

Golden 1

Chico, CA

$23/hr

Other

Posted 16 days ago

Job description

Job Title:Member Service Specialist III
Status:Non-exempt
Reports to: Branch Manager
Department: Chico Branch
Job Code: 2401
Pay Range: $23.00 Hourly
WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.
WHO YOU ARE:
At Golden 1, we believe in investing in our people. When you join our branch team, you're not just starting a job - you're building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed. You'll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you're passionate about service, growth and making a difference, we'd love to have you on our team!
WHAT YOU'LL DO:
  • Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
  • Provides Golden 1 services to member, including but not limited to cashier's checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
  • Assesses members needs while processing transactions.
  • Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
  • Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
  • Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
  • May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
  • Activates alarm.
  • Verifies signature cards in ECM (Enterprise Content Management).
  • Check acceptance approval within assigned limits.
  • Ensures confidentiality of all member and credit union information.
  • Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
  • Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
  • Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members' financial service needs to ensure members are provided with meaningful financial solutions.
  • Mentors and advises MSSI's and MSSII's.
  • Develops coaching and leadership skills by observation and training courses.
  • Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
  • Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
  • Refer member's home lending/investment needs to the appropriate business partner through EnAct referrals.
  • Process consumer loan applications and completes the fulfillment of loan when appropriate.
  • Approves signature cards.
  • Audits loan reports and provides coaching as needed to avoid future errors.
  • Provide approvals based on authorized limits as assigned by the Branch Manager.
  • Notarizes member documents (certification of trust, etc.).
  • Collects medallion stamp request information and sends to MSS IV or above for approval.
  • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
QUALIFICIATIONS AND PREFERENCES:
  • H.S. Diploma or General Education Degree (GED) required
  • 2+ years year of prior experience in a banker role at another financial institution or customer relationship building role preferred
  • 1+ years 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.
Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2118
DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union's discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

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