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Global Service Operations Manager Jobs (NOW HIRING)

Fortive

Manufacturing Engineering Manager

Everett, WA · On-site

$121K - $150K/yr

... Manager to lead a diverse and evolving engineering organization that supports global service ... Lead a multi‑functional service engineering organization supporting global service operations ...

Eaton

Global Sales Operations Manager

Pinehurst, NC · On-site

$130K - $190K/yr

Manage a global customer service and sales operations team in North America, the UK, Taiwan, and Thailand. Service Strategy Development: Establish a best-in-class service strategy, supporting all ...

GroupeSEB

Director of Service Operations

Irvine, CA · Hybrid

$140K - $185K/yr

Service Operations Management, Performance Management, Service Management Framework, Project Management, Global Alignment * C ore Competencies: Strategic Leadership, Operational Excellence, Decision ...

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Global Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do global service operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for global service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What does a global service operations manager do?

A Global Service Operations Manager oversees the delivery and efficiency of service operations across multiple regions or countries for an organization. Their responsibilities typically include managing teams, optimizing processes, ensuring quality standards are met, and coordinating between different departments and locations. They play a key role in improving customer satisfaction, implementing global strategies, and addressing operational challenges. This position requires strong leadership, communication, and problem-solving skills, as well as experience in managing diverse teams and complex projects.

What are the key skills and qualifications needed to thrive as a global service operations manager?

To thrive as a Global Service Operations Manager, you need expertise in operations management, service delivery, and process optimization, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Six Sigma or ITIL certifications, and experience with global ERP or CRM systems are typically required. Strong leadership, cross-cultural communication, and problem-solving skills enable successful management of diverse teams and effective resolution of complex service issues. These competencies are crucial to ensuring consistent, high-quality service delivery across multiple regions and driving operational excellence on a global scale.

What are some common challenges faced by a global service operations manager when overseeing teams across multiple regions?

A Global Service Operations Manager often encounters challenges related to coordinating across different time zones, cultural differences, and varying regulatory requirements. Ensuring consistent service quality and communication can be complex when managing distributed teams. Additionally, aligning global strategies with local needs and quickly adapting to regional market changes requires strong leadership and flexibility. Building effective processes and fostering collaboration among diverse teams are key to overcoming these challenges.

What is the difference between Global Service Operations Manager vs Service Delivery Manager?

AspectGlobal Service Operations ManagerService Delivery Manager
Primary FocusOversees global service operations, ensuring consistency and efficiency across multiple regionsManages service delivery within specific projects or client accounts
Work EnvironmentGlobal offices, multiple regions, cross-cultural teamsClient sites, local offices, project teams
Required CredentialsTypically requires experience in operations, certifications like ITIL, PMPExperience in service management, certifications like ITIL, PMP often preferred
Industry UsageCommon in multinational corporations, tech, telecom, and IT servicesCommon in IT, consulting, and service-based industries

The Global Service Operations Manager focuses on managing and optimizing service operations on a worldwide scale, ensuring consistency across regions. In contrast, the Service Delivery Manager concentrates on delivering services effectively within specific projects or client accounts. Both roles require similar certifications and industry experience but differ mainly in scope and geographic focus.

What cities are hiring for Global Service Operations Manager jobs?

Cities with the most Global Service Operations Manager job openings:

What states have the most Global Service Operations Manager jobs?

States with the most job openings for Global Service Operations Manager jobs include:

What are popular job titles related to Global Service Operations Manager jobs?

For Global Service Operations Manager jobs, the most frequently searched job titles are:

Infographic showing various Global Service Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Client Service Operations Manager - Wealth Management

Bellevue, WA • Hybrid

Coldstream Wealth Management
Investment Management and Consulting Services • 51 - 200 employees
Learn more about Coldstream Wealth Managementexternal

Full-time

Re-posted 13 hours ago

Job description

Coldstream Wealth Management is looking for an experienced Operations Manager to lead client service for one of our Bellevue teams. If you are passionate about ensuring exceptional client experience and mentoring and developing team members, we want to hear from you!

Our team Operations Manager position partners with the Team Lead to guide the wealth management team, providing day-to-day leadership and oversight of the team's client service group. They manage the team's workflows, processes, and internal operations, ensuring consistent implementation of best practices. They directly supervise the client service team members, with responsibility for hiring, training, career development, recommending compensation, and staffing strategy.

This role is ideal for someone with multiple years of wealth management client service/operations experience who has taken on or is ready to take on additional leadership responsibilities, including people management, mentoring, delegation, workflow management, and operational oversight.

We have a hybrid work environment, with team members working in our Bellevue office two to three days per week (Tuesday and Wednesday currently, with the potential for adding Thursdays, from 7:00 a.m. to 4:00 p.m.) and the flexibility to work remotely on the other days.

Specific responsibilities include:

  • Team Leadership & Management
    • Serve as the day-to-day leader and primary resource for the team's Client Service Associates and Wealth Management Associates, providing management, direction, mentorship, and support.
    • Delegate and oversee client service workflow, ensuring tasks are appropriately prioritized, completed accurately, and delivered on time.
    • Review work completed by client service team and provide coaching and feedback to support their professional development.
    • Oversee onboarding and training of new client service team members.
    • Identify opportunities to improve team processes, efficiency, and client experience.
  • Partnership with Team Lead
    • Act as a key partner to the Team Lead in the day-to-day management of the team.
    • Assist the Team Lead with strategic planning, goal setting, and implementation of team initiatives and best practices.
    • Help monitor team priorities, workflows, and capacity to ensure the team operates effectively.
    • Manage team meetings, events, and initiatives.
    • Step in to provide leadership when the Team Lead is unavailable.
  • Firm Engagement
    • Collaborate with Client Team Operations Manager colleagues across the firm to support consistent, high-quality client experience.
  • Client Service
    • Serve as a primary point of contact for a select group of clients, functioning as their Senior Wealth Management Associate.
    • Deliver exceptional client service by anticipating client needs, addressing concerns, and resolving issues efficiently.
    • Participate in client meetings and present ideas and concepts in an organized and effective manner.
    • Prepare meeting materials and summaries and manage post-meeting action items.
    • Oversee the gathering and maintenance of client information and ensure data integrity within the CRM.
    • Assist Wealth Managers in developing and implementing financial plans and utilizing financial planning tools and analysis to support client financial decisions.
    • Oversee the new client onboarding process and ongoing account maintenance.

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