... operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable ...
... operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable ...
Working closely with all Service areas, Sales, Operations, Legal and Technical Departments, you ... Director Global Service KAM, the Customer Account Manager is responsible for developing and ...
Working closely with all Service areas, Sales, Operations, Legal and Technical Departments, you ... Director Global Service KAM, the Customer Account Manager is responsible for developing and ...
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
New
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
New
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
... managed services, and global business process outsourcing (BPO). The company and its service ... Position Summary The Service Operations Supervisor is responsible for managing client relationships ...
... managed services, and global business process outsourcing (BPO). The company and its service ... Position Summary The Service Operations Supervisor is responsible for managing client relationships ...
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
... service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing ...
Workforce Management and Development * Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain ...
Workforce Management and Development * Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain ...
Workforce Management and Development * Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain ...
Workforce Management and Development * Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain ...
... managed services, and global business process outsourcing (BPO). The company and its service ... Position Summary The Service Operations Supervisor is responsible for managing client relationships ...
... managed services, and global business process outsourcing (BPO). The company and its service ... Position Summary The Service Operations Supervisor is responsible for managing client relationships ...
Operations Service Manager
Alpharetta, GA · On-site
$21 - $29/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Alpharetta, GA · On-site
$21 - $29/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Atlanta, GA · On-site
$23.50 - $35.50/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Atlanta, GA · On-site
$23.50 - $35.50/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Alpharetta, GA · On-site
$21 - $29/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations Service Manager
Alpharetta, GA · On-site
$21 - $29/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Be Seen First
Services Operations Manager
Macon, GA · On-site
... service and a thirst to innovative in management ... Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of ...
New
Quick apply
Be Seen First
Services Operations Manager
Macon, GA · On-site
... service and a thirst to innovative in management ... Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of ...
New
Experience you'll need to have: * 4 years of experience in management consulting, strategy ... Experience supporting global service operations portfolios across multiple stakeholders and ...
Experience you'll need to have: * 4 years of experience in management consulting, strategy ... Experience supporting global service operations portfolios across multiple stakeholders and ...
Experience you'll need to have: * 8 years of experience in management consulting, strategy ... Experience supporting global service operations portfolios across multiple stakeholders and ...
Experience you'll need to have: * 8 years of experience in management consulting, strategy ... Experience supporting global service operations portfolios across multiple stakeholders and ...
Operations/Service Manager III
Savannah, GA · On-site
$21.50 - $28.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
Savannah, GA · On-site
$21.50 - $28.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager II
$20 - $26.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
Lilburn, GA · On-site
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Operations/Service Manager III
Lilburn, GA · On-site
$22.60 - $30.15/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Global Service Operations Manager information
What does a global service operations manager do?
A Global Service Operations Manager oversees the delivery and efficiency of service operations across multiple regions or countries for an organization. Their responsibilities typically include managing teams, optimizing processes, ensuring quality standards are met, and coordinating between different departments and locations. They play a key role in improving customer satisfaction, implementing global strategies, and addressing operational challenges. This position requires strong leadership, communication, and problem-solving skills, as well as experience in managing diverse teams and complex projects.
What are the key skills and qualifications needed to thrive as a global service operations manager?
To thrive as a Global Service Operations Manager, you need expertise in operations management, service delivery, and process optimization, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Six Sigma or ITIL certifications, and experience with global ERP or CRM systems are typically required. Strong leadership, cross-cultural communication, and problem-solving skills enable successful management of diverse teams and effective resolution of complex service issues. These competencies are crucial to ensuring consistent, high-quality service delivery across multiple regions and driving operational excellence on a global scale.
What are some common challenges faced by a global service operations manager when overseeing teams across multiple regions?
A Global Service Operations Manager often encounters challenges related to coordinating across different time zones, cultural differences, and varying regulatory requirements. Ensuring consistent service quality and communication can be complex when managing distributed teams. Additionally, aligning global strategies with local needs and quickly adapting to regional market changes requires strong leadership and flexibility. Building effective processes and fostering collaboration among diverse teams are key to overcoming these challenges.
What is the difference between Global Service Operations Manager vs Service Delivery Manager?
| Aspect | Global Service Operations Manager | Service Delivery Manager |
|---|---|---|
| Primary Focus | Oversees global service operations, ensuring consistency and efficiency across multiple regions | Manages service delivery within specific projects or client accounts |
| Work Environment | Global offices, multiple regions, cross-cultural teams | Client sites, local offices, project teams |
| Required Credentials | Typically requires experience in operations, certifications like ITIL, PMP | Experience in service management, certifications like ITIL, PMP often preferred |
| Industry Usage | Common in multinational corporations, tech, telecom, and IT services | Common in IT, consulting, and service-based industries |
The Global Service Operations Manager focuses on managing and optimizing service operations on a worldwide scale, ensuring consistency across regions. In contrast, the Service Delivery Manager concentrates on delivering services effectively within specific projects or client accounts. Both roles require similar certifications and industry experience but differ mainly in scope and geographic focus.
What cities in Georgia are hiring for Global Service Operations Manager jobs?
Cities in Georgia with the most Global Service Operations Manager job openings:
Electrical Service Operations Manager
Tucker, GA • On-site
PPC Partners, Inc.
Full-time
Re-posted 27 days ago
Job description
Role, Function & Organization
The Senior Manager, Operations is responsible for overseeing day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. This role leads team development, drives customer satisfaction, and supports financial performance through strong leadership, operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth.
At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication
Essential Duties and Responsibilities
Planning & Operational Oversight:
Team Leadership & Development:
Customer Relations & Service:
Financial Management & Profitability:
Safety/Hazard Recognition & Elimination:
Qualifications and Requirements
Experience, Skill and Abilities
Physical Requirements
Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.
MetroPower is an Equal Opportunity Employer.
#LI-TJ1
The Senior Manager, Operations is responsible for overseeing day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. This role leads team development, drives customer satisfaction, and supports financial performance through strong leadership, operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth.
At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication
Essential Duties and Responsibilities
Planning & Operational Oversight:
- Forecast what is to be done on a week-to-week basis, when, and by whom
- Analyze and forecast factors that affect results to maximize efficiency
- Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results
- OPS Compliance: Utilize the OPS System
- Monitor work authorizations (I5 tools, job status reports, etc.)
- Share manpower, resources, and tools across branches as needed
Team Leadership & Development:
- Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment
- Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
- Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.)
- Provide performance appraisals, feedback and growth opportunities for team members
- Promote continuous learning, professional development, and improvements
Customer Relations & Service:
- Procure service business.
- Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business
- Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
- Take prompt action to resolve any customer complaints
Financial Management & Profitability:
- Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency
- Achieve minimum budgeted net profit for branch
- Manage billing and collections
- Track accounts receivable and managing working capital
- Achieve minimum productivity requirements
- Prospect for new business leads on an ongoing basis to ensure growth targets
Safety/Hazard Recognition & Elimination:
- Pre-plan and identify the methods to eliminate hazards daily by work task.
- Execute skill in observing habits and hazards of others and bringing it to their attention.
- Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
- Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
- Obtain safety training as expected by all company personnel.
Qualifications and Requirements
- High School Diploma (or equivalent) required
- Bachelor's Degree in Engineering (or related field) preferred
- 10+ years experience in engineering, project management, or technical leadership
- Past leadership or supervisory experience strongly preferred
- Familiarity with electrical power distribution, motion control, and project management tools
Experience, Skill and Abilities
- Positive safety attitude and personal integrity -- both are non-negotiable
- Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
- Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes
- Proven ability to manage risk and profitability successfully
- Strong interpersonal and leadership skills; including the ability to manage diverse personalities
- Decisive and solutions-oriented
- Excellent customer service orientation; able to build trust with internal teams and external clients
- Effective at working independently and as a team leader, with the ability to guide and motivate others
Physical Requirements
Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.
MetroPower is an Equal Opportunity Employer.
#LI-TJ1