Global Operations Manager Jobs in Springfield, NJ

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns. Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

We are seeking an experienced Operations Digitalization Manager to drive enterprise transformation initiatives across Global Operations functions. Partnering closely with senior business leaders, the Transformation and Strategic Change Team (TASC), Technology, Compliance, Legal, and PIMCO's AI organization, this individual will identify and prioritize high-impact opportunities where AI can enhance client experience, strengthen operational controls, reduce risk, increase scalability, and drive productivity. The successful candidate will develop transformation roadmaps and lead the implementation of AI-enabled solutions that deliver measurable business value. The Operations Digitalization Manager will bring a demonstrated track record of translating complex business challenges into practical, scalable solutions through a combination of AI, automation, process redesign, and technology enablement. They will have experience leading initiatives from strategy and prioritization through execution, adoption, and value realization, with a focus on delivering meaningful operational and client outcomes. This role requires a unique blend of operational expertise, transformation leadership, technology fluency, executive presence, and change management capabilities. The ideal candidate will be able to influence senior stakeholders, align cross-functional teams around a shared vision, and successfully drive large-scale initiatives across complex organizational environments. This is a unique opportunity to help shape how one of the world's leading investment managers applies AI to transform core operational functions. The Operation Digitalization Manager will work at the forefront of AI strategy for Global Operations, partnering with senior leaders to reimagine workflows, modernize operating models, and deploy solutions that have a measurable impact across the organization. For candidates who are energized by solving complex business problems and driving meaningful change at scale, this role offers the opportunity to leave a lasting mark on the future of Global Operations. As a trusted advisor, this individual will help shape the future operating model of PIMCO Global Operations by identifying opportunities to leverage AI and emerging technologies to improve decision‑making, enhance agility, and create more scalable and efficient ways of working across the enterprise.

New York, NY, Austin, TX, or Newport Beach, CA

Key responsibilities include, but are not limited to:

• Enterprise AI Transformation Lead end-to-end AI transformation initiatives across Global Operations and other business functions, partnering closely with the TASC team and other key stakeholders to drive measurable business outcomes.
• Identify and prioritize high-value business opportunities where AI can improve client experience, reduce operational risk, increase scalability, and drive productivity.
• Develop transformation roadmaps that integrate people, process, data, technology, and governance considerations.
• Design future-state operating models that combine human expertise with automation and AI agents.
• AI Strategy & Solution Delivery Translate business challenges into practical AI, automation workflow solutions that improve efficiency, scalability, risk management, and client experience.
• Lead the design, implementation, and adoption of GenAI, agentic AI, predictive analytics, workflow automation, and orchestration capabilities.
• Partner with Technology teams to build scalable, secure, and enterprise-ready solutions.
• Establish frameworks for prioritization, experimentation, value realization, and AI adoption.
• Business Process Transformation Conduct process assessments and identify opportunities for simplification, standardization, and digitalization.
• Redesign workflows to optimize handoffs, controls, user experiences, and operational efficiency.
• Drive implementation of intelligent process orchestration platforms, workflow technologies, and AI-enabled operating models.
• Partner with busine