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Global Incident Manager Jobs (NOW HIRING)

ASM Research

Incident Manager, Sr

... or global incident operations. • Experience mentoring incident management or service desk staff. • Ability to apply service value-stream mapping and dependency analysis during triage.

vavemga

Senior Cyber Incident Responder

Chicago, IL · On-site

$95 - $115/hr

Act as a senior escalation point for challenging or sensitive matters, escalating strategic or exceptional issues to the Global Head of Cyber Incident Management. * Maintain clear incident timelines ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... global insurance industry by delivering value to our clients through expertise and scale. We ...

Canopius

Senior Cyber Incident Responder

Chicago, IL · On-site

$95K - $115K/yr

Act as a senior escalation point for challenging or sensitive matters, escalating strategic or exceptional issues to the Global Head of Cyber Incident Management. * Maintain clear incident timelines ...

Canopius

Senior Cyber Incident Responder

Chicago, IL · Hybrid

$95K - $115K/yr

Act as a senior escalation point for challenging or sensitive matters, escalating strategic or exceptional issues to the Global Head of Cyber Incident Management. * Maintain clear incident timelines ...

Verisk

Incident Manager

Jersey City, NJ

The Incident Manager will act as the central point of coordination during high-severity incidents ... For over 50 years, Verisk has been the leading data analytics and technology partner to the global ...

Apple

Senior Incident Manager

Austin, TX · On-site

If so, you might be the right fit for a Senior Incident Manager role for Apple Wallet. This role ... Experience leading incident programs across global teams or regulated environments. Background in ...

Apple Inc.

Senior Incident Manager

Cary, NC · On-site

$100 - $140/hr

Description As a Senior Incident Manager, you'll drive the incident management process ... Experience leading incident programs across global teams or regulated environments. * Background in ...

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Global Incident Manager information

See salary details

$36.5K

$163.4K

$193.5K

How much do global incident manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for global incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is a global incident manager?

A Global Incident Manager is a professional responsible for overseeing the response to critical incidents that impact an organization's operations across multiple regions or countries. Their main duties include coordinating teams, communicating with stakeholders, and ensuring that incidents are resolved efficiently and effectively. They often develop and maintain incident response plans, analyze root causes, and implement improvements to prevent future occurrences. Global Incident Managers play a key role in maintaining business continuity and minimizing the impact of disruptions on a global scale.

What are the key skills and qualifications needed to thrive as a global incident manager?

To thrive as a Global Incident Manager, you need a solid background in IT operations, incident response, and risk management, often supported by a degree in information technology or related certifications like ITIL or CISSP. Proficiency with incident management platforms (such as ServiceNow), ticketing systems, and monitoring tools is typically expected. Strong communication, leadership, and the ability to remain calm under pressure distinguish exceptional candidates in this role. These competencies are critical for minimizing business disruption, ensuring swift resolution of incidents, and maintaining stakeholder confidence during high-impact situations.

How does a global incident manager typically collaborate with international teams during a major incident?

A Global Incident Manager often acts as the central point of coordination during high-impact incidents, working closely with technical and business teams across different time zones. Effective collaboration involves facilitating real-time communication, ensuring all stakeholders are updated, and aligning on priorities regardless of location. This role requires adaptability to various cultures and communication styles, as well as the ability to manage virtual meetings and bridge any language or regional gaps. Building strong relationships with regional incident responders is essential for smooth resolution and post-incident review.

What is the difference between Global Incident Manager vs Incident Response Manager?

AspectGlobal Incident ManagerIncident Response Manager
CertificationsITIL, CISSP, PMPITIL, CISSP, CISM
Work EnvironmentGlobal, multi-regional teams managing incidents across multiple countriesOrganizational, focused on specific incidents within a company or region
Employer & IndustryTech, finance, multinational corporationsIT security, cybersecurity firms, large enterprises

The Global Incident Manager oversees incident management on a worldwide scale, coordinating across regions and ensuring global response strategies. In contrast, the Incident Response Manager focuses on handling security incidents within a specific organization or region. Both roles require similar certifications and work environments but differ in scope and scale of responsibilities.

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Global Incident Manager jobs near you
Infographic showing various Global Incident Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager (Global Incident Management) - Jacksonville, FL

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Jacksonville, FL • Hybrid

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.
Position Overview:
Job Title: Incident Manager (Global Incident Management)
Corporate Title: Assistant Vice President
Location: Jacksonville, FL
Overview:
The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the Major Incident Management process, ensuring compliance with established processes/procedures, operating a ollow the sun service model across three regions to provide 24/7 and 365-days support.
The US Regional Lead is an integral part of the Global Incident Management Function within Operations Management, Technology, Data, & Innovation (TDI).
The US Incident manager role is the point of escalation, overseeing, l coordination and resolution of Information Technology (IT) Major Incidents during the US time zone, ensuring operational stability and minimizing service disruption.
As the US Incident Manager, you will participate in the weekend management on call escalation Rota and form an integral part of the management team.
What We Offer You

  • A diverse and inclusive environment that embraces change, innovation, and collaboration
  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
  • Educational resources, matching gift and volunteer programs


What You'll Do:

  • Monitor and ensure effective management and regular, accurate senior communication of major incidents whilst ensuring incidents are managed in accordance with procedures and controls
  • Acting as the central point of senior escalation for the region
  • Manage, lead, and develop the regional team ensuring effective service delivery, managing performance and development objectives effectively
  • Collaborating with key senior stakeholders and Global teams to ensure adherence with Incident Management processes/controls and governance frameworks
  • Driving strategic change in addition to implementing service improvements and embedding a positive organizational culture for the regional team

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