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Global Client Manager Jobs in Delaware (NOW HIRING)

Franklin Covey

Client Partner - Key

Dover, DE · On-site

$280K/yr

Key Account Client Partner Global Title: Client Partner - Key Division & Department: Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Key Accounts Location: Remote ...

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M&T Bank

GCM Client Administrator II

Wilmington, DE

$24.87 - $41.45/hr

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of ... Ensures proper administrative management for accounts under responsibility. Primary ...

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Global Client Manager information

What is a global client manager?

A Global Client Manager is a professional responsible for overseeing and nurturing relationships with a company's key international clients. They act as the main point of contact for these clients, ensuring their needs are met across different countries and business units. Their role typically involves coordinating global service delivery, managing client expectations, and identifying opportunities for growth within the client’s organization. Global Client Managers often collaborate with regional teams to provide consistent service and resolve any cross-border issues efficiently.

How does a global client manager typically coordinate with international teams to meet client needs?

A Global Client Manager often collaborates closely with cross-functional teams across various regions, including sales, operations, and support, to ensure that client expectations are met consistently worldwide. Effective communication and time management are key, as you may need to bridge cultural and time zone differences while aligning resources and strategies. Regular virtual meetings, clear documentation, and relationship-building with both clients and internal stakeholders are integral to success in this role. This environment offers valuable exposure to international business practices and can pave the way for advancement into broader leadership positions.

What are the key skills and qualifications needed to thrive as a global client manager, and why are they important?

To thrive as a Global Client Manager, you need expertise in account management, cross-cultural communication, and a strong understanding of international business practices, usually supported by a degree in business or a related field. Familiarity with CRM systems, project management tools, and possibly certifications like PMP or CSM are highly beneficial. Outstanding negotiation, relationship-building, and problem-solving skills distinguish top performers in this role. These abilities are essential for managing complex, multinational accounts and fostering long-term client partnerships across diverse markets.

What is the difference between Global Client Manager vs Account Executive?

AspectGlobal Client ManagerAccount Executive
CredentialsTypically requires a bachelor's degree, experience in client management, and industry-specific certificationsUsually requires a bachelor's degree, sales experience, and communication skills
Work EnvironmentWorks with large, multinational clients across regions, often in corporate officesEngages with clients to generate sales, often in a sales or marketing setting
Employer & Industry UsageCommon in global corporations, consulting, and B2B servicesWidely used in sales-driven industries like tech, advertising, and retail

The Global Client Manager focuses on maintaining and expanding relationships with large, international clients, ensuring strategic alignment across regions. In contrast, the Account Executive primarily concentrates on acquiring new clients and closing sales deals. Both roles require strong communication skills and industry knowledge but differ in scope and responsibilities.

What are popular job titles related to Global Client Manager jobs in Delaware?

For Global Client Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Global Client Manager jobs in Delaware look for?

The top searched job categories for Global Client Manager jobs in Delaware are:

What cities in Delaware are hiring for Global Client Manager jobs?

Cities in Delaware with the most Global Client Manager job openings:

Global Client Manager jobs near you

Global Capital Markets Client Administrator II

Wilmington, DE • On-site

Wilmington Trust
See more jobs at Wilmington Trustexternal

$24.87 - $41.45/hr

Full-time

Re-posted 8 days ago

Job description

Overview:

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. Supports less experienced account relationship managers with limited supervision. May serve as administrator for medium to large (as defined by business) and/or highly complex clients. Serves as point of contact for client regarding daily administration. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility.

Primary Responsibilities:
  • Oversee client relationships, making appropriate recommendations for routine internal business activities.
  • Assist account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Manage daily implementation of client strategies.
  • Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.
  • Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
  • Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business.
  • Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
  • Provide and maintain appropriate levels of controls to minimize losses.
  • Provide effective support of team members.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Scope of Responsibilities:

The position may provide guidance to less experienced personnel or other staff.

Education and Experience Required:

Combined minimum of 4 years' higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact

Strong focus on customer service and satisfaction

Strong verbal and written communication skills

Education and Experience Preferred:

Bachelor's degree focused on Finance, Business, Economics or Accounting and a minimum of 1 year relevant work experience with direct client contact

CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus

Strong skills in pertinent software applications, with ability to learn new applications

Experience working in a team environment

Strong interpersonal skills with ability to build significant level of trust with clients

Self-confident

Proven ability to work well with highly capable and successful individuals

Strong analytical ability

Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit

Experience contributing to positive working relationships and maintaining integrity and professionalism

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.Location:Wilmington, Delaware, United States of America

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