Gift Processing Assistant Jobs in Racine, WI (NOW HIRING)

Join our corporate sales team - at the movies! We mean that literally, as your office will overlook the lobby at our Majestic Cinema of Brookfield Theatre off Springdale Road in Waukesha.

The Sales Coordinator is part of a two-person team responsible for supporting Marcus Theatres product sales, including gift cards, discount tickets, Marcus Passports, platinum tickets, merchandise, fundraising programs, and student motivation programs.

This role is responsible for end-to-end order fulfillment while delivering high-level customer service and supporting sales growth. The Sales Coordinator partners closely with our Guest Service team, field theatre teams, and internal corporate teams to support both customer needs and operational execution across multiple systems.

This position is based out of  the Majestic Cinema in Waukesha, WI and is an in-office role.

This is a full-time position, 9:00 a.m. to 5:30 p.m. with a 30-minute lunch break. Flexibility is required for overtime opportunities, occasional weekends during peak sales periods, some holidays, and during major promotions.

This position is part of the Operations team at Marcus Theatres and reports directly to the Director of Retail Sales & Guest Service.

What you will be doing:

• Responsible for order fulfillment of Gift Cards, Movie Tickets, Concession Packages, Student Motivation Passes, Merchandise, Passport Vouchers and more;
• Processes, monitors, and facilitates all orders through the entire order fulfillment process using multiple programs;
• Respond to customer inquiries via phone, email, and shared inboxes with a high level of service;
• Responsible for managing multiple Shared Email inboxes and phone lines;
• Identify, troubleshoot, and resolve order issues, including missing, damaged, or potentially fraudulent transactions in collaboration with internal teams (Accounting, Security, etc.);
• Partner closely with the Guest Service team to support customer needs and provide backup coverage;
• Assist with the fundraising ticket sales program. Help promote and explain the fundraising program to inquiring guests. Ship sales material out to participants and fulfill orders as they come in;
• Support execution of our student motivation program, including communication and fulfillment;
• Responsible for invoicing all sales department products and collection of delinquent accounts;
• Assist in maintaining weekly and period-end sales inventory;
• Report writing, running, and distribution to multiple parties;
• Follow-up on missing or damaged shipments and log and submit FedEx claims;
• Assist with overall team needs and special projects as directed by the Director;

What we are looking for: 

• Possess strong interpersonal and verbal communication skills by communicating clearly and effectively;
• Demonstrate strong writing, editing, and proofreading skills;
• Ability to communicate and build relationships with corporate staff, theatre associates and outside organizations;
• Willingness to work overtime during occasional weekends, peak sales periods, some holidays, and during major promotions.
• Possess strong organizational skills; ability to multitask and manage multiple priorities;
• Thrive in a fast-paced environment and open to additional assignments as needed;
• Think strategically, yet creatively;
• Possess strong project management skills and is detail-oriented;
• Strong Microsoft Office skills, particularly in Excel, with the ability to create and manipulate spreadsheets;
• One to three (1-3) years of previous experience in sales, customer service or retail;

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.  The employee is required to stand, and/or walk occasionally.  The employee must occasionally lift and/or move up to 25 lbs.  Specific vision abilities this job requires include close vision and the ability to adjust focus. The mental and physical requirements described here represent those that an individual must meet to perform the essential functions of this position successfully.

Work is performed in an office environment at our Majestic Cinema location in Waukesha, WI.  The noise level is usually low to moderate, with an occasional loud environment. The work environment characteristics described here represent those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education Required:

High school diploma required; Bachelor's degree preferred

Pay Estimate: $22.00-$23.50/hour

About Us

As part of the Marcus Corporation, Marcus Theatres has proudly entertained audiences since our first theater opened in Ripon, WI, back in 1935. Now, as the fourth-largest theater circuit in the U.S., we bring the magic of movies to life with 995 screens across 79 locations in 17 states, operating under Marcus Theatres, Movie Tavern by Marcus, and BistroPlex brands. At Marcus Theatres, our passion is electric, fueled by the thrill of film and the drive to provide remarkable experiences. We're dedicated to hiring exceptional talent who bring these experiences to life for every moviegoer.

Note: the above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.