The Complaint Response Coordinator has responsibility to implement and train defined Customer ... German language skills advantageous Benefits * Premium Medical Insurance (for employee & family ...
The Complaint Response Coordinator has responsibility to implement and train defined Customer ... German language skills advantageous Benefits * Premium Medical Insurance (for employee & family ...
Expert Software Integration Engineer - Support & Systems Coordination (m/f/d)
Hall Summit, LA Β· On-site
$89K - $119K/yr
German language skills * Experience working at the interface between development, support, and operations * Ability to travel
Expert Software Integration Engineer - Support & Systems Coordination (m/f/d)
Hall Summit, LA Β· On-site
$89K - $119K/yr
German language skills * Experience working at the interface between development, support, and operations * Ability to travel
The Co-op will support the launch and change coordinators with activities to verify the bill of ... German language is a plus * Possess a minimum cumulative GPA of 3.0 (not just in major) * Have ...
The Co-op will support the launch and change coordinators with activities to verify the bill of ... German language is a plus * Possess a minimum cumulative GPA of 3.0 (not just in major) * Have ...
The Co-op will support the launch and change coordinators with activities to verify the bill of ... German language is a plus * Possess a minimum cumulative GPA of 3.0 (not just in major) * Have ...
The Co-op will support the launch and change coordinators with activities to verify the bill of ... German language is a plus * Possess a minimum cumulative GPA of 3.0 (not just in major) * Have ...
The Co-op will support the launch and change coordinators with activities to verify the bill of ... German language is a plus * Possess a minimum cumulative GPA of 3.0 (not just in major) * Have ...
The Co-op will support the launch and change coordinators with activities to verify the bill of ... German language is a plus * Possess a minimum cumulative GPA of 3.0 (not just in major) * Have ...
Bilingual Assistant in German
Middlebury, VT Β· On-site
$18.25 - $23/hr
Essential to the functioning of each Language School, the Bilingual Summer Staff member organizes ... Coordinates inter-school activities. Attends program events as crowd managers and "animators ...
Bilingual Assistant in German
Middlebury, VT Β· On-site
$18.25 - $23/hr
Essential to the functioning of each Language School, the Bilingual Summer Staff member organizes ... Coordinates inter-school activities. Attends program events as crowd managers and "animators ...
Executive Assistant
Greenwood, IN Β· On-site
... coordination with colleagues from the German parent company. The ideal candidate is organized ... language skills are not required but are considered a plus given interaction with the company ...
Executive Assistant
Greenwood, IN Β· On-site
... coordination with colleagues from the German parent company. The ideal candidate is organized ... language skills are not required but are considered a plus given interaction with the company ...
We are looking for a broadly trained, dynamic professional who can teach language and culture ... Coordinator, German & Russian Department, at cbernardy@wooster.edu. Questions about the position ...
We are looking for a broadly trained, dynamic professional who can teach language and culture ... Coordinator, German & Russian Department, at cbernardy@wooster.edu. Questions about the position ...
Executive Assistant
Greenwood, IN Β· On-site
Description POSITION SUMMARY The Executive Project Coordinator provides administrative and ... German language skills are not required but are considered a plus given interaction with the ...
Executive Assistant
Greenwood, IN Β· On-site
Description POSITION SUMMARY The Executive Project Coordinator provides administrative and ... German language skills are not required but are considered a plus given interaction with the ...
Executive Assistant
Greenwood, IN Β· On-site
... coordination with colleagues from the German parent company. The ideal candidate is organized ... language skills are not required but are considered a plus given interaction with the company ...
Executive Assistant
Greenwood, IN Β· On-site
... coordination with colleagues from the German parent company. The ideal candidate is organized ... language skills are not required but are considered a plus given interaction with the company ...
Executive Assistant
Greenwood, IN Β· On-site
... coordination with colleagues from the German parent company. The ideal candidate is organized ... language skills are not required but are considered a plus given interaction with the company ...
Executive Assistant
Greenwood, IN Β· On-site
... coordination with colleagues from the German parent company. The ideal candidate is organized ... language skills are not required but are considered a plus given interaction with the company ...
Chief Financial Officer
$85K - $130K/yr
Serve as the primary liaison with the company's German parent company, coordinating financial ... German language proficiency is a plus.
Quick apply
Chief Financial Officer
$85K - $130K/yr
Serve as the primary liaison with the company's German parent company, coordinating financial ... German language proficiency is a plus.
Regional Lean Coordinator
Duncan, OK Β· On-site
Regional Lean Coordinator Country: United States Location:Duncan, SC About Us: Join our dynamic ... Spanish and or German language skills will be helpful but not required Preferred Skills and ...
Regional Lean Coordinator
Duncan, OK Β· On-site
Regional Lean Coordinator Country: United States Location:Duncan, SC About Us: Join our dynamic ... Spanish and or German language skills will be helpful but not required Preferred Skills and ...
Administrative Assistant - Purchasing Operations (Arlington, Virginia (VA), US, 22202)
Arlington, VA Β· On-site
$28.85/hr
Process supplier charges in coordination with Purchasing and Accounting * Assist with resolving ... Intermediate to advanced German language skills to help in liaising with the German HQ and ...
Administrative Assistant - Purchasing Operations (Arlington, Virginia (VA), US, 22202)
Arlington, VA Β· On-site
$28.85/hr
Process supplier charges in coordination with Purchasing and Accounting * Assist with resolving ... Intermediate to advanced German language skills to help in liaising with the German HQ and ...
Sales & Office Administrator
Cape Coral, FL Β· On-site
$16.75 - $22.75/hr
Support sales activities by coordinating customer inquiries and maintaining accurate records ... German language skills are strongly preferred. * Two or more years of experience in sales support ...
Quick apply
Sales & Office Administrator
Cape Coral, FL Β· On-site
$16.75 - $22.75/hr
Support sales activities by coordinating customer inquiries and maintaining accurate records ... German language skills are strongly preferred. * Two or more years of experience in sales support ...
$83K - $98K/yr
Coordinating internal teams, external service providers, and stakeholders (business departments, IT ... Very good German language skills and good written and spoken English skills Nice-to-have ...
$83K - $98K/yr
Coordinating internal teams, external service providers, and stakeholders (business departments, IT ... Very good German language skills and good written and spoken English skills Nice-to-have ...
Sales Office Administrator
Cape Coral, FL Β· On-site
$16.50 - $22.25/hr
Support sales activities by coordinating customer inquiries and maintaining accurate records ... German language skills are strongly preferred. Two or more years of experience in sales support ...
Sales Office Administrator
Cape Coral, FL Β· On-site
$16.50 - $22.25/hr
Support sales activities by coordinating customer inquiries and maintaining accurate records ... German language skills are strongly preferred. Two or more years of experience in sales support ...
Participate in coordination meetings with subcontractors, laboratories, and internal teams to ... German language skills will be considered a strong advantage * Availability to travel frequently ...
Participate in coordination meetings with subcontractors, laboratories, and internal teams to ... German language skills will be considered a strong advantage * Availability to travel frequently ...
Coordination of the operations of our service technicians, also in adjacent sales areas * Customer ... Good command of English or German language Benefits: * Home office equipment * Company laptop and ...
Coordination of the operations of our service technicians, also in adjacent sales areas * Customer ... Good command of English or German language Benefits: * Home office equipment * Company laptop and ...
German Academic Year Cultural and Language Specialist 2026-2027 - Concordia Language Villages
Bemidji, MN Β· On-site
$500/wk
German Academic Year Cultural and Language Specialist 2026-2027 - Concordia Language Villages ... support the coordination of Academic Year programs. Through teaching, cultural programming ...
German Academic Year Cultural and Language Specialist 2026-2027 - Concordia Language Villages
Bemidji, MN Β· On-site
$500/wk
German Academic Year Cultural and Language Specialist 2026-2027 - Concordia Language Villages ... support the coordination of Academic Year programs. Through teaching, cultural programming ...
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Complaint Response Coordinator
Full-time
Medical, Life
Posted 17 days ago
Key responsibilities
Implement and train customer complaint handling processes in line with the GRACE Charter.
Process all types of complaints in the Customer Complaint Database (Enablon) for Europe, including intake, classification, and prioritization.
Coordinate complaint investigations, including root cause analysis, completion of 8D reports, and management of returned material processes.
Job description
Requisition ID: 25108
Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.
The Complaint Response Coordinator has responsibility to implement and train defined Customer Relationship Management business processes concerning customer complaint handling in line with the GRACE Charter, assuring interface with Customer Service, Sales, Technical Service, Product Management, Production Plants, Forwarding and Logistics for all Businesses within Grace Europe.
- Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system and ensuring that the staff assigned to the executives receive up-to-date training; directly pointing out and stopping identified mistakes or wrong behavior.
- Response Coordinator for the Customer Complaint Database (Enablon) responsible for Europe (MT, PCS), processing all type of complaints (including import and intercompany complaints) for all Businesses.
- Structured intake, classification and prioritization of all complaints based on defined categories and workflows
- Support for the users of the system. Coordination Point for solving issues in Europe in cooperation with the global helpdesk
- Monitoring of open complaints, sending reminders and escalation for closure of complaints.
- Assignment of additional investigators if needed for the investigation. If necessary, call for meetings and moderation of teams for investigation, root cause analyses and corrective actions.
- Coordination and completion of 8D reports if necessary.
- Coordination of the returned material process (RMA) for complaints and coordination of credit requests .
- KPI β based reviews to ensure sustainable improvements
- Leading half yearly Complaint Reviews for Europe
- To provide weekly Complaint metrics for the analyses of TeamGuru dashboards.
- Ownership of the SOP and Work Instructions for Complaint Handling
- Provision of training for Enablon users in Europe who handle customer complaints.
- When necessary, taking over additional tasks in related or other projects
- Support of standardization and harmonization initiatives
- University degree - bachelor's or higher education (chemistry, chemical technology, chemical and process engineering, industrial chemistry, materials chemistry, quality engineering, quality management)
- Technical and/or chemical background
- Fluent in written and spoken English
- High affinity for systems, data quality and KPI β based monitoring
- Confident communication with internal and external stakeholders in an international setup
- Communication and coordination skills
- Independent and pro-active approach
- Strong team player
- Strong analytical mindset with focus on structured problem solving,
- Experience with plausibility checks, validations
- Good knowledge of MS-Office
- High readiness for detailed documentation (Knowledge of the GRACE QM-System for GCT/GMT Europe and of the DIN EN ISO 9001)
- Knowledge about QM processes
- Several years of experience in laboratory or production
- Green belt Six Sigma training
- German language skills advantageous
- Premium Medical Insurance (for employee & family members)
- Life Insurance (for employee & family members)
- Reimbursement for glasses for computer work
- Sports Card (Fit&More Package offers swimming pools, 4500+ sport-recreational facilities all over the country).
- Language Courses
Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.
About W. R. Grace & Co.
Sourced by ZipRecruiter
Industry
Chemical manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Columbia, MD, US
Year founded
1854