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Job Description SummaryThe Global MRO Logistics Control Tower Leader is responsible for building and leading a Safety-First, Data-Driven control tower for GE Aerospace's maintenance, repair, and overhaul (MRO) logistics flows. This role provides end-to-end visibility, orchestration, and risk management for global MRO shipments, including modules, spare parts, LLPs, and repair parts, across a global network.
Aligned with Flight Deck and SQDC principles, the leader segments and manages MRO logistics as a dedicated "lane" with tailored service levels, KPIs, and escalation routines to protect revenue, compress lead times, and ensure trade and export compliance. The role integrates digital visibility, customs/trade risk management, standardized DC operations, and network design into a single MRO-focused control tower model.Job Description

MRO Control Tower Strategy & Design

• Execute the MRO logistics control tower strategy, aligned with the broader Global Control Tower vision and GE Aerospace's Flight Deck operating model.

• Segment MRO flows(spare parts, modules, LLPs, repair parts) as a distinct service lane with clear KPIs, service levels, and escalation criteria separate from production flows.

• Translate the enterprise strategy ("Safety-First, Data-Driven Global Control Tower") into apractical MRO control tower architecture: roles, routines, digital tools, and governance.

End-to-End Visibility & Exception Management (MRO Lane)

• Provide real-time, wing-to-wing visibilityfrom order/release through pickup, customs/security milestones, linehaul, and final delivery for MRO shipments.

• Use the logistics data lake and track-and-trace tools toshipment movements, including TSA secondary security inspections, carrier handoffs, uplift, and arrival.

• Establish an MRO-specific exception management process, including automated ETA and SLA alerts, exception queues, and prioritization rules for AOG and revenue-critical shipments.

• Drive a culture of "no escalation without data, no SLA miss without root cause" across MRO logistics.

MRO Network, Routing & Proximity Management

• Use data to design and refine MRO logistics corridors and hubs, balancing speed, cost, and customs risk (e.g., key air hubs such as ORD, Doha, and other regional gateways).

• Implementdual-routing and continuity playbooksto protect MRO lead times during disruptions (weather, capacity constraints, geopolitical events).

• Partner with network design, MRO operations, and providers to maintainstandard routing rules and premium policiestuned to MRO needs.

Trade, Customs & Compliance Integration (MRO Flows)

• Embed customs and trade compliance into MRO control tower routines, integrating customs milestones (clearance, holds, special programs) into daily SQDC reviews.

• Work closely with the Trade Excellence Center and customs teams tomanage duty exposure, ensure compliant use of repair/return regimes, and reduce customs-related delaysfor MRO shipments.

• Monitor and escalatecustoms and export control risksthat threaten MRO turnaround, ensuring proactive issue resolution with brokers and government authorities as needed.

• Ensure that MRO logistics reflectsGE Aerospace Enterprise Standardsfor trade, export control, and safety.

MRO DC & 3PL Integration

• Partner with DC operations and 3PLs toimplement MRO logistics standard workin distribution centers, aligned with the Global DC Operating Standard.

• EnsureWMS and scan logicfor MRO flows feed the control tower's data lake, enabling accurate status, location visibility, and cycle-time analysis.

• Support pilots and scaling of standardized DC processes (inbound/outbound, MRO-specific handling) into the MRO logistics control tower view.

Performance Management, Analytics & Continuous Improvement

• Own MRO logistics control tower KPIs: MRO on-time delivery to plan, AOG response, engine/parts lead-time performance, exception rates, premium usage, and customs-related delays.

• Lead anembedded analytics rhythmfor the MRO lane, including percentile-based transit analysis, cost-to-serve, premium freight usage, and risk scoring.

• Use data toidentify structural bottlenecks(lanes, providers, nodes, customs points) and lead cross-functional corrective actions and Flight Deck problem solving.

• Drivedigital and automation adoptionfor MRO logistics (e.g., ETA modeling, SLA monitoring, RPA for status capture and tendering).

Stakeholder Engagement & Communication

• Serve as thesingle source of truth for MRO logistics status and risk, providing structured updates to MRO shops, customer teams, supply chain, and leadership.

• Coordinate escalationswith carriers, forwarders, customs brokers, and internal teams when MRO shipments are at risk, ensuring clear ownership and recovery plans.

• Partner with MRO leadership toalign logistics performance with AOG responsiveness, TAT targets, and customer commitments.

People Leadership & Operating Rhythm

• Build and lead a team or virtual networkof MRO logistics controllers, analysts, and DC liaisons who manage daily MRO control tower operations.

• Establish atiered daily management systemfor the MRO lane (tiered SQDC huddles, exception reviews, weekly performance reviews, monthly strategy reviews). Integrate with MRO shop logistics experts to scale execution and problem solving.

• Develop talent indata-driven logistics, control-tower operations, and trade-aware decision-making, supporting succession and capability growth within GE Aerospace logistics.

Required Qualifications

• Bachelor's Degree from an accredited college or university with a minimum of 5 years logistics experience

Desired Characteristics

Strong understanding of MRO or aftermarket logistics, air cargo operations, lead-time drivers, and basic customs/export concepts.

• Proven ability to lead cross-functional teams, manage escalations, and drive change in a complex, global environment.

• Prior experience designing/operating a logistics or supply chain control tower, including use of data lakes, dashboards, and exception queues.

• Familiarity with customs, trade programs (e.g., repair/return regimes), and export controls affecting MRO flows.

• Experience with logistics analytics, ETA modeling, RPA, and integration of multiple data sources (ERP, WMS, carrier feeds).

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.