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Genesys Jobs in Virginia (NOW HIRING)

LMI

Genesys Technical Specialist

Tysons, VA · On-site

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

$112K/yr

LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as ...

Genesys

Sr, Manager Customer Success

Richmond, VA · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

Hire Talent

Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities. * Develop and integrate Chat functionality for web portals. * Integrate with the evoBrix X Medicaid platform ...

Fairygodboss

Director - Service Technology

Norfolk, VA · On-site

$120 - $150/hr

This program includes Genesys Voice and Chat channels and IVR as well as Co‑Browse and aligns with Salesforce as the HCM platform. You will lead a team that maintains and supports these networks ...

shentel

Dispatcher II

Roanoke, VA · On-site

Proficient with the Interactive Desktop and Quality applications in Genesys/i3. * Familiar with SmartSheet applications. * Highly skilled in the field work force scheduling system. Knowledge of:

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs). - Partner with business stakeholders, product owners, and delivery teams to translate complex business requirements into well ...

ADP

Sr Workforce Planning Specialist

Norfolk, VA · On-site

Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms) * Advanced Excel skills (pivot tables, formulas, data analysis) * Strong attention to detail and organizational ...

ClifyX

Salesforce Developer - Experience Cloud

Mclean, VA · On-site

$56.25 - $74.50/hr

... e.g., Genesys C Cloud, MuleSoft, Hogan) • Configure Experience Cloud Analytics to capture member behavior and engagement data • Implement and manage security controls including profiles ...

Wingrity Infotech Inc

Salesforce Developer

Mclean, VA · On-site

$57 - $75.50/hr

... g., Genesys C Cloud, MuleSoft, Hogan) Configure Experience Cloud Analytics to capture member behavior and engagement data Implement and manage security controls including profiles, permission sets ...

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How much do genesys jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for genesys in Virginia is $52.06, according to ZipRecruiter salary data. Most workers in this role earn between $40.53 and $62.21 per hour, depending on experience, location, and employer.

What is a Genesys?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What jobs are typically at Genesys?

Genesys offers a variety of jobs including software engineers, customer support specialists, sales representatives, project managers, and technical consultants. These roles often require skills in cloud computing, customer experience platforms, and proficiency with tools like CRM and contact center software. Positions may also involve collaboration across teams and adherence to industry certifications depending on the role.

What are the most commonly searched types of Genesys jobs in Virginia?

The most popular types of Genesys jobs in Virginia are:

What are popular job titles related to Genesys jobs in Virginia?

For Genesys jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Genesys jobs in Virginia look for?

The top searched job categories for Genesys jobs in Virginia are:

What cities in Virginia are hiring for Genesys jobs?

Cities in Virginia with the most Genesys job openings:

Genesys jobs near you
Infographic showing various Genesys job openings in Virginia as of August 2026, with employment types broken down into 50% Full Time, 7% Part Time, and 43% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $108,282 per year, or $52.1 per hour.

Genesys Technical Specialist

LMI

Tysons, VA • On-site

Full-time

Re-posted 19 days ago

Job description

Overview
LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
  • Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys.
  • Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
  • Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
  • Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
  • Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
  • Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
  • Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
  • Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
  • Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.

Qualifications
Minimum Requirements:
  • Bachelor's Degree or higher.
  • Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and other platforms.
  • Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred).
  • Strong business development, cross-functional collaboration, and communication skills.
  • Ability to translate technical capabilities into business value, especially in federal or regulated environments.
  • Proven track record developing and executing joint marketing and go-to-market activities.
  • Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership.
  • The ablity to obtain/maintain necessary security clearance

Desired Qualifications:
  • Experience in the federal sector with technology solution sales or partnerships.
  • Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices.
  • Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect).
  • Familiarity with solution-based contracting and government procurement processes.

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.
Job Locations
US-VA-Tysons

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