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Genesys Test Lead Jobs (NOW HIRING)

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Genesys Engineer

OR · On-site +1

Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform. * Lead and execute projects that are critical to the growth and evolution of our contact center ...

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Genesys Engineer

Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform. * Lead and execute projects that are critical to the growth and evolution of our contact center ...

Genesys

Senior Principal PS Consultant

Tennessee, IL

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Test plan validation * Regular communication of project status * Provides onsite/remote support for ...

Genesys

Senior Principal PS Consultant

Concord, NC · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Test plan validation * Regular communication of project status * Provides onsite/remote support for ...

Genesys

Senior Principal PS Consultant

Indiana, PA · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Test plan validation * Regular communication of project status * Provides onsite/remote support for ...

Genesys

Senior Principal PS Consultant

Florida, NY

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Test plan validation * Regular communication of project status * Provides onsite/remote support for ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Test plan validation * Regular communication of project status * Provides onsite/remote support for ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Test plan validation * Regular communication of project status * Provides onsite/remote support for ...

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Genesys Test Lead information

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$10

$53

$80

How much do genesys test lead jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for genesys test lead in the United States is $53.05, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $62.26 per hour, depending on experience, location, and employer.

What is a Genesys Test Lead?

A Genesys Test Lead is a professional responsible for overseeing the testing phases of Genesys-based contact center solutions. They coordinate test planning, execution, and reporting to ensure the software meets quality and performance standards. Their role includes managing test teams, designing test cases, and working closely with developers and stakeholders to resolve issues. Genesys Test Leads possess strong knowledge of the Genesys platform and testing methodologies, ensuring that system integrations and configurations align with business requirements.

What are some common challenges faced by a Genesys Test Lead when managing testing projects, and how can they be addressed?

A Genesys Test Lead often encounters challenges such as coordinating test activities across distributed teams, ensuring test coverage for complex contact center integrations, and managing tight deadlines due to rapid deployment cycles. To address these, it's important to establish clear communication channels among stakeholders, implement robust test automation frameworks specific to Genesys platforms, and prioritize tasks based on risk and business impact. Proactive planning and continuous collaboration with developers, QA analysts, and business users can significantly enhance the efficiency and quality of testing outcomes.

What are the key skills and qualifications needed to thrive as a Genesys Test Lead, and why are they important?

To thrive as a Genesys Test Lead, you need deep expertise in contact center technologies, strong knowledge of Genesys platforms, and experience in test planning and execution, usually supported by a degree in computer science or a related field. Familiarity with automation tools (such as Selenium), test management systems (like JIRA), and Genesys-specific testing frameworks or certifications is typically required. Excellent leadership, problem-solving, and communication skills help coordinate teams and manage stakeholder expectations. These competencies are essential to ensure seamless deployment, integration, and quality assurance of Genesys solutions within complex enterprise environments.

What is the difference between Genesys Test Lead vs Genesys QA Tester?

AspectGenesys Test LeadGenesys QA Tester
ResponsibilitiesLeading testing teams, designing test strategies, coordinating testing effortsExecuting test cases, reporting bugs, validating fixes
Required SkillsTest management, leadership, knowledge of Genesys platformTest execution, attention to detail, basic Genesys knowledge
CertificationsISTQB, Genesys certifications often preferredBasic testing certifications, Genesys knowledge beneficial
Work EnvironmentCollaborative team leadership in contact center or telecom industryHands-on testing in similar environments

The Genesys Test Lead typically oversees testing teams, manages test strategies, and ensures quality standards are met, while the Genesys QA Tester focuses on executing test cases and identifying issues. Both roles require knowledge of the Genesys platform and relevant certifications, but the Test Lead has more leadership and planning responsibilities.

What are popular job titles related to Genesys Test Lead jobs?

For Genesys Test Lead jobs, the most frequently searched job titles are:

Infographic showing various Genesys Test Lead job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $110,351 per year, or $53.1 per hour.

Genesys PureEngage Tech Lead

Malvern, PA • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

$43K - $55K/yr

Full-time

Re-posted 16 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Genesys PureEngage Tech Lead to provide L2 support for Genesys PureEngage Connect Applications. The role involves implementing and supporting inbound/outbound interaction management solutions while monitoring and maintaining the Genesys infrastructure.
Responsibilities:
• Providing L2 Support for Genesys PureEngage Connect Applications.
• Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings.
• Implementation and support of inbound/outbound interaction management solutions for different customers.
• Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing.
• Performing Health Checks of Genesys Applications.
• Genesys contact center application support during Server patching and database activity.
• Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.
• Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting.
• Loading and Releasing Strategy from the Route Point as per the Change Request.
• Supporting and maintaining Genesys contact center software.
• Provide technical support on planned patching activities for Windows and Linux environment.
Qualifications:
Required:
• 8+ Year Experience
• Providing L2 Support for Genesys PureEngage Connect Applications.
• Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings.
• Implementation and support of inbound/outbound interaction management solutions for different customers.
• Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing.
• Performing Health Checks of Genesys Applications.
• Genesys contact center application support during Server patching and database activity.
• Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.
• Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting.
• Loading and Releasing Strategy from the Route Point as per the Change Request.
• Supporting and maintaining Genesys contact center software.
• Provide technical support on planned patching activities for Windows and Linux environment.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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