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Lead Genesys Engineer Jobs (NOW HIRING)

Shoptalk

Genesys Engineer

Phoenix, AZ · On-site

Lead and execute projects that are critical to the growth and evolution of our contact center ... Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued. * Strong ...

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Genesys Engineer

OR · On-site +1

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ... Lead and execute projects that are critical to the growth and evolution of our contact center ...

Upgrade

Genesys Engineer

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ... Lead and execute projects that are critical to the growth and evolution of our contact center ...

Saxon Global

Technology Lead - Genesys

Dallas, TX

S., providing enhanced IT consulting and engineering solution services for past 16 years. Saxon ... Technology Lead - Genesys Location : Dallas, TX Full time Permanent Role (FTE) Description: Skill ...

AdsWizz

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Participate in a 24/7 on-call rotation and lead incident response and root cause analysis for voice ...

Sirius XM Radio

Senior SBC/Genesys Engineer

NY · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Participate in a 24/7 on-call rotation and lead incident response and root cause analysis for voice ...

Sirius XM Radio

Senior SBC/Genesys Engineer

GA · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Participate in a 24/7 on-call rotation and lead incident response and root cause analysis for voice ...

Sirius XM Radio

Senior SBC/Genesys Engineer

DC · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Participate in a 24/7 on-call rotation and lead incident response and root cause analysis for voice ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced ...

ComResource

Genesys Developer/Engineer

Columbus, OH

ComResource is looking for a Genesys Developer/Engineer. Responsibilities: * Develop, upgrade, test ... Lead development efforts consisting of multiple developers or multi-thread development projects.

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced ...

Jobtailor

Senior Genesys Telephony Engineer

Madison, WI · On-site

$105K - $144K/yr

Lead and participate in technical design reviews, development walkthroughs, and solution ... Skilled Software Systems Engineer with Genesys Cloud CX Platform expertise * Demonstrated ...

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team ... Acts as the Lead Engineer for Genesys implementation and upgrade projects * Preform project and ...

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Lead Genesys Engineer information

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How much do lead genesys engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for lead genesys engineer in the United States is $123,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $135,000.00 per year, depending on experience, location, and employer.

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For Lead Genesys Engineer jobs, the most frequently searched job titles are:

Infographic showing various Lead Genesys Engineer job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $123,784 per year, or $59.5 per hour.

Genesys Engineer

Phoenix, AZ • On-site

Shoptalk
Convention and Trade Show Organizers • 11 - 50 employees
Learn more about Shoptalkexternal

Other

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the Role

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day‑to‑day operation of our customer service environment. The ideal candidate has hands‑on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

This is a hybrid position based in our Phoenix office, requiring onsite presence Tuesday through Thursday.

What You’ll Do
  • Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.
  • Lead and execute projects that are critical to the growth and evolution of our contact center environment.
  • Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.
  • Collaborate with fellow Genesys team members to support day‑to‑day platform operations and ongoing enhancements.
  • Evaluate and recommend new Genesys Cloud capabilities and technologies to support business growth and improve customer experience.
  • Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable contact center solutions.
  • Troubleshoot and resolve platform issues while minimizing disruption to contact center operations.
  • Participate in on‑call support and after‑hours change management activities as needed.
What We Look For
  • 5+ years of experience supporting and implementing Contact Center technologies.
  • Hands‑on experience with Genesys Cloud, including Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, and omnichannel contact center environments (voice, chat, messaging, email, etc.).
  • Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.
  • Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.
  • Ability to manage multiple priorities in a fast‑paced, high‑growth environment.
  • Strong communication skills with the ability to work effectively across technical teams, business stakeholders, and leadership.
  • Excellent analytical, troubleshooting, and problem‑solving skills with a customer‑focused mindset.
Nice to have
  • Experience integrating Genesys Cloud with API‑driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).
  • Experience in fintech, banking, lending, or financial services environments.
  • Experience supporting a globally distributed, hybrid in‑house and outsourced staffed contact center organization as a direct employee.
  • Experience with APIs, integrations, automation, or custom Genesys Cloud development.
What We Offer You
  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives
Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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