ZipRecruiter

Log In

1

Genesys Test Engineer Jobs (NOW HIRING)

Upgrade

Genesys Engineer

OR · On-site +1

Design, implement, configure, test, and support contact center solutions on the Genesys Cloud ... Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable ...

Upgrade

Genesys Engineer

Design, implement, configure, test, and support contact center solutions on the Genesys Cloud ... Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Write and execute test plans * Demonstrate strong follow-through, ownership & responsibility for ... Genesys Cloud CX: Developer Certification * Genesys Cloud CX: Quality Management Certification

Syntricate Technologies

Genesys PO

Cary, NC · On-site

... and test cases, support UAT testing team • Leverage metric and data analysis derived from ... Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio • Expert ...

InterSources Inc

Genesys Voice

Phoenix, AZ · On-site

They are seeking a Software Engineer to integrate, develop, and evaluate new technologies for a ... tests, and pilots • Document solutions, and support delivery teams who implement them • Lab ...

Infosys Limited

$41 - $55/hr

Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... Execute test plans, analyse outcomes, and report defects to the development team, to facilitate ... Experience Genesys Cloud CX Engineer with expertise in contact center operations, development ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... Execute test plans, analyse outcomes, and report defects to the development team, to facilitate ... Experience Genesys Cloud CX Engineer with expertise in contact center operations, development ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Computer Futures

Genesys Developer

Houston, TX · On-site

... tests and analyses to ensure that software meets or exceeds specified standards and end-user ... Development and Administration Genesys Proactive Customer Communication Genesys Engage platform ...

next page

Showing results 1-20

All JobsTechnology JobsSoftware JobsSoftware Quality Engineer JobsGenesys Test Engineer Jobs

Genesys Test Engineer information

See salary details

$28

$59

$92

How much do genesys test engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for genesys test engineer in the United States is $59.03, according to ZipRecruiter salary data. Most workers in this role earn between $44.71 and $75.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Genesys Test Engineer jobs?

For Genesys Test Engineer jobs, the most frequently searched job titles are:

Infographic showing various Genesys Test Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,773 per year, or $59 per hour.

Genesys Engineer

OR • On-site, Remote

Upgrade
Finance and Insurance • 1 - 5K employees
Learn more about Upgradeexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Key responsibilities

  • Support the configuration, administration, and ongoing maintenance of the Genesys Cloud platform.

  • Build, optimize, and support omnichannel contact center solutions on the Genesys Cloud platform.

  • Partner with business and technology teams to gather requirements, communicate project status, and support platform operations.

Job description

About the Role:


We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day-to-day operation of our customer service environment. The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

Although the preferred arrangement for this role is a hybrid schedule based in our Phoenix, Arizona office (Tuesday-Thursday onsite), we are willing to consider highly qualified candidates who are based remotely within the Pacific Time Zone.
What You'll Do:

  • Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.

  • Lead and execute projects that are critical to the growth and evolution of our contact center environment.

  • Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.

  • Collaborate with fellow Genesys team members to support day-to-day platform operations and ongoing enhancements.

  • Evaluate and recommend new Genesys Cloud capabilities and technologies to support business growth and improve customer experience.

  • Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable contact center solutions.

  • Troubleshoot and resolve platform issues while minimizing disruption to contact center operations.

  • Participate in on-call support and after-hours change management activities as needed.


What We Look For:

  • 5+ years of experience supporting and implementing Contact Center technologies.

  • Hands-on experience with Genesys Cloud, including: Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, Omnichannel contact center environments (voice, chat, messaging, email, etc.)

  • Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.

  • Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.

  • Ability to manage multiple priorities in a fast-paced, high-growth environment.

  • Strong communication skills with the ability to work effectively across technical teams, business stakeholders, and leadership.

  • Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset.


Nice to have:

  • Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).

  • Experience in fintech, banking, lending, or financial services environments.

  • Experience supporting a globally distributed, hybrid in-house and outsourced staffed contact center organization as a direct employee.

  • Experience with APIs, integrations, automation, or custom Genesys Cloud development.
     

What We Offer You: 

  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance 

  • Flexible PTO

  • Opportunities for professional growth and development 

  • Paid parental leave

  • Health & wellness initiatives

Apply