Genesys Telecom Engineer Jobs (NOW HIRING)

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MSP Owner: Andres Villegas
Location: 3275 Bennett Creek Avenue, Frederick, MD 21704. 100% onsite.
Duration: 6 months
skill id: 10741857
Role Descriptions: Role OverviewThe Telephony Product Owner is responsible for defining| owning| and delivering telephony and communication product capabilities| including voice platforms| contact center solutions| and unified communication systems. This role bridges business needs and technical execution| ensuring telephony solutions deliver maximum value to stakeholders.Key ResponsibilitiesOwn and manage the product backlog for telephony and communication platforms (VoIP| PBX| Teams Calling| contact center solutions)Define product vision| roadmap| and priorities aligned with business objectivesGather and translate business requirements into user stories and acceptance criteriaCollaborate with engineering| network| and operations teams to deliver scalable telephony solutionsAct as the primary liaison between stakeholders (business| IT| vendors| leadership)Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutionsPrioritize features based on business value| customer impact| and technical feasibilityEnsure seamless integration with enterprise systems (CRM| ticketing tools| collaboration platforms)Participate in Agile ceremonies (Sprint Planning| Grooming| Reviews| Retrospectives)Monitor product performance and KPIs| ensuring continuous improvementManage vendor relationships and evaluate new telephony technologiesRequired Skills QualificationsBachelors degree in Information Technology| Telecommunications| or related field712 years of experience in telecomIT| with at least 3 years as a Product Owner or similar roleStrong understanding of telephony technologies oVoIP SIP PBX systemsoUnified Communications (UCaaS)oContact Center platforms (IVR| ACD| call routing)Experience with AgileScrum methodologies and tools (JIRA| Azure DevOps| etc.)Strong stakeholder management and communication skillsAbility to translate business needs into technical requirementsFamiliarity with enterprise integrations and APIsCertification in Scrum Product Owner (CSPOPSPO) preferredPreferred SkillsExperience with platforms such as Microsoft Teams Calling| Cisco| Avaya| Genesys| NICE| Zoom PhoneKnowledge of cloud telephony and migration strategiesUnderstanding of telecom compliance| security| and resiliency standardsExperience in digital transformation or modernization initiativesKey CompetenciesProduct ownership and decision-makingStrong analytical and problem-solving skillsStakeholder engagement and communicationAgile mindset and adaptabilityCustomer-centric thinkingTypical DeliverablesProduct roadmap and strategyPrioritized product backlogUser stories with acceptance criteriaRelease plans and feature rollout strategiesPerformance metrics and dashboards
Essential Skills: Role OverviewThe Telephony Product Owner is responsible for defining| owning| and delivering telephony and communication product capabilities| including voice platforms| contact center solutions| and unified communication systems. This role bridges business needs and technical execution| ensuring telephony solutions deliver maximum value to stakeholders.Key ResponsibilitiesOwn and manage the product backlog for telephony and communication platforms (VoIP| PBX| Teams Calling| contact center solutions)Define product vision| roadmap| and priorities aligned with business objectivesGather and translate business requirements into user stories and acceptance criteriaCollaborate with engineering| network| and operations teams to deliver scalable telephony solutionsAct as the primary liaison between stakeholders (business| IT| vendors| leadership)Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutionsPrioritize features based on business value| customer impact| and technical feasibilityEnsure seamless integration with enterprise systems (CRM| ticketing tools| collaboration platforms)Participate in Agile ceremonies (Sprint Planning| Grooming| Reviews| Retrospectives)Monitor product performance and KPIs| e
• Top 3 Required Skills:
1. Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS, Contact Center platforms such as IVR, ACD, call routing)
2. Product Ownership & Agile Delivery (backlog management, user stories, sprint planning, stakeholder alignment using Jira/Azure DevOps)
3. Stakeholder & Business-Technical Translation (ability to convert business requirements into technical solutions and drive execution across teams)
• Top 3 Preferred Skills:
1. Experience with platforms like Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone
2. Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS)
3. Understanding of telecom compliance, security, and enterprise integrations/APIs
• Education Requirements:
Bachelor's degree in Information Technology, Telecommunications, Computer Science, or related field
• Years of Experience:
7-12+ years in telecom/IT, with at least 3+ years in a Product Owner or similar role, Project Code :