Charlotte, NC · On-site
... and engineering teams to define, document, and deliver customer experience solutions leveraging Google Dialogflow CX, Genesys Cloud CX, and telecom platforms. Key Responsibilities: * Gather and ...
Charlotte, NC · On-site
... and engineering teams to define, document, and deliver customer experience solutions leveraging Google Dialogflow CX, Genesys Cloud CX, and telecom platforms. Key Responsibilities: * Gather and ...
... and telecom infrastructure. This individual will oversee the technology supporting three ... Support and enhance Genesys IVR and the current ATOS contact-center environment * Lead integration ...
... and telecom infrastructure. This individual will oversee the technology supporting three ... Support and enhance Genesys IVR and the current ATOS contact-center environment * Lead integration ...
In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... and Genesys Call Routing system Strong technical, logical, and analytical skills. Strong team ...
In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... and Genesys Call Routing system Strong technical, logical, and analytical skills. Strong team ...
Experience with Genesys Cloud, NICE CXOne, and other CCaaS platforms is preferred; however, strong ... Support, telecom carriers, Pindrop Support, and third-party CCaaS vendors. • Troubleshoot ...
Experience with Genesys Cloud, NICE CXOne, and other CCaaS platforms is preferred; however, strong ... Support, telecom carriers, Pindrop Support, and third-party CCaaS vendors. • Troubleshoot ...
The company provides professional and technical expertise in the fields of Telecom, Education ... Hillsboro, OR Duration: Long Term Manditory skills: 1. 14nm 2. Genesys, Genoa 3. Voltage regulators ...
The company provides professional and technical expertise in the fields of Telecom, Education ... Hillsboro, OR Duration: Long Term Manditory skills: 1. 14nm 2. Genesys, Genoa 3. Voltage regulators ...
$44 - $57.50/hr
Experience with Genesys Cloud, NICE CXOne, and other CCaaS platforms is preferred; however, strong ... Support, telecom carriers, Pindrop Support, and third-party CCaaS vendors. · Troubleshoot ...
Quick apply
$44 - $57.50/hr
Experience with Genesys Cloud, NICE CXOne, and other CCaaS platforms is preferred; however, strong ... Support, telecom carriers, Pindrop Support, and third-party CCaaS vendors. · Troubleshoot ...
Madison, WI · On-site
... new Genesys ACD platform. This individual is responsible for supporting both applications ... Strong candidates will have the ability to diagnose production issues and work with telecom ...
Madison, WI · On-site
... new Genesys ACD platform. This individual is responsible for supporting both applications ... Strong candidates will have the ability to diagnose production issues and work with telecom ...
Madison, WI · On-site
... new Genesys ACD platform. This individual is responsible for supporting both applications ... Strong candidates will have the ability to diagnose production issues and work with telecom ...
Madison, WI · On-site
... new Genesys ACD platform. This individual is responsible for supporting both applications ... Strong candidates will have the ability to diagnose production issues and work with telecom ...
Trenton, NJ · On-site
$91K - $114K/yr
The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions ...
Trenton, NJ · On-site
$91K - $114K/yr
The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions ...
The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions ...
The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions ...
In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI). Must have skills:
In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI). Must have skills:
Telephony - Project ManagerThe Telephone (Telecom) Project Manager is responsible for planning ... engineering| vendors| and business stakeholdersManage implementation and migration of telephone ...
Telephony - Project ManagerThe Telephone (Telecom) Project Manager is responsible for planning ... engineering| vendors| and business stakeholdersManage implementation and migration of telephone ...
Farmington, UT · On-site
$86K - $100K/yr
TechOps Engineer - Senior About the Role? We're hiring a Senior TechOps Engineer to own the ... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ...
Farmington, UT · On-site
$86K - $100K/yr
TechOps Engineer - Senior About the Role? We're hiring a Senior TechOps Engineer to own the ... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ...
Farmington, UT · Remote
$99K - $136K/yr
TechOps Engineer - Senior About the Role? We're hiring a Senior TechOps Engineer to own the ... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ...
Farmington, UT · Remote
$99K - $136K/yr
TechOps Engineer - Senior About the Role? We're hiring a Senior TechOps Engineer to own the ... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ...
Farmington, UT · Remote
$86K/yr
TechOps Engineer - Senior About the Role? We're hiring a Senior TechOps Engineer to own the ... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ...
Quick apply
Farmington, UT · Remote
$86K/yr
TechOps Engineer - Senior About the Role? We're hiring a Senior TechOps Engineer to own the ... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ...
Jacksonville, FL · On-site
$52 - $68.25/hr
Telecom, Banking, Insurance, Healthcare, or Retail domain experience. Real-time customer ... CTI Genesys~Digital : Pega Experience Required: 10 & Above
Jacksonville, FL · On-site
$52 - $68.25/hr
Telecom, Banking, Insurance, Healthcare, or Retail domain experience. Real-time customer ... CTI Genesys~Digital : Pega Experience Required: 10 & Above
San Francisco, CA · On-site
Experience in telecom, voice, contact center technology, or SaaS is strongly preferred * Hands-on ... Experience with telephony (SIP, Twilio, Five9, Genesys) * Familiarity with LLMs, voice AI, or ...
San Francisco, CA · On-site
Experience in telecom, voice, contact center technology, or SaaS is strongly preferred * Hands-on ... Experience with telephony (SIP, Twilio, Five9, Genesys) * Familiarity with LLMs, voice AI, or ...
Salt Lake City, UT · On-site
$101K - $138K/yr
... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ... Contributions to open-source DevOps or infrastructure tooling. * Certifications in AWS, Azure, GCP ...
Salt Lake City, UT · On-site
$101K - $138K/yr
... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ... Contributions to open-source DevOps or infrastructure tooling. * Certifications in AWS, Azure, GCP ...
$77K - $105K/yr
... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ... Contributions to open-source DevOps or infrastructure tooling. * Certifications in AWS, Azure, GCP ...
$77K - $105K/yr
... platforms (Genesys, Five9, Amazon Connect, Twilio, or similar). * Exposure to SMS/telecom ... Contributions to open-source DevOps or infrastructure tooling. * Certifications in AWS, Azure, GCP ...
Charlotte, NC · On-site
In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... in Genesys Voice Portal (GVP), Nuance speech recognition, grammar development, Text to speech ...
Charlotte, NC · On-site
In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... in Genesys Voice Portal (GVP), Nuance speech recognition, grammar development, Text to speech ...
$24.52 - $28.87
5% of jobs
$28.87 - $33.22
6% of jobs
$33.22 - $37.57
11% of jobs
$38.46 is the 25th percentile. Wages below this are outliers.
$37.57 - $41.91
12% of jobs
The median wage is $45.23 / hr.
$41.91 - $46.26
20% of jobs
$46.26 - $50.61
13% of jobs
$54.81 is the 75th percentile. Wages above this are outliers.
$50.61 - $54.96
8% of jobs
$54.96 - $59.31
5% of jobs
$59.31 - $63.66
10% of jobs
$63.66 - $68.01
4% of jobs
$68.01 - $72.36
5% of jobs
$24
$48
$72
| Aspect | Genesys Telecom Engineer | Contact Center Support Specialist |
|---|---|---|
| Certifications | Genesys certifications, telecom/network certifications | Customer service, contact center software certifications |
| Work Environment | Telecom and IT infrastructure, technical support | Customer support, call centers, software troubleshooting |
| Industry Usage | Telecommunications, IT services | Customer service, BPO, call centers |
The Genesys Telecom Engineer focuses on designing, implementing, and maintaining Genesys-based telecom solutions, often working with network infrastructure. In contrast, the Contact Center Support Specialist primarily provides customer support and troubleshooting for contact center software. While both roles require technical knowledge, the Genesys Telecom Engineer has a more technical, infrastructure-oriented focus, whereas the Support Specialist emphasizes customer interaction and software assistance.
States with the most job openings for Genesys Telecom Engineer jobs include:
For Genesys Telecom Engineer jobs, the most frequently searched job titles are:
Charlotte, NC • On-site
Other
Posted 14 days ago
Hello,
Hope you are doing great today...!
I am a Staffing Specialist at Avtech Solutions . I am reaching out to you on an exciting job opportunity with one of our direct clients.
Job Title: Technical Business Analyst
Location: Charlotte NC
Share Your Updated Resume to
Technical Business Analyst - Telecom & Conversational AI (Domain Knowledge mandatory)
Role Summary:
We are seeking a Technical Business Analyst with expertise in Telecom, IVR, and Conversational AI to bridge business requirements and technical solution delivery. The ideal candidate will work with stakeholders, architects, and engineering teams to define, document, and deliver customer experience solutions leveraging Google Dialogflow CX, Genesys Cloud CX, and telecom platforms.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Experience with JIRA, Zephyr, TestRail, Power BI, or Tableau
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It services
51 - 200 Employees
Indianapolis, IN, US
2010
