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Genesys Cloud Telecommunications Engineer Jobs (NOW HIRING)

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

Humana

Cloud Solutions Engineer 2

Louisville, KY · On-site

$53.50 - $71.50/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Manage vendor relationships and engage Genesys, telecommunications carriers, and third-party ...

Humana

Cloud Solutions Engineer 2

Dallas, TX · On-site

$55.25 - $73.75/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Manage vendor relationships and engage Genesys, telecommunications carriers, and third-party ...

Humana

Cloud Solutions Engineer 2

Dallas, TX · On-site

$55.25 - $73.75/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Manage vendor relationships and engage Genesys, telecommunications carriers, and third-party ...

Humana

Cloud Solutions Engineer 2

Nashville, TN · On-site

$53.75 - $72/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Manage vendor relationships and engage Genesys, telecommunications carriers, and third-party ...

Humana

Cloud Solutions Engineer 2

Louisville, KY · On-site

$53.50 - $71.50/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Manage vendor relationships and engage Genesys, telecommunications carriers, and third-party ...

Humana

Cloud Solutions Engineer 2

Nashville, TN · On-site

$53.75 - $72/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Manage vendor relationships and engage Genesys, telecommunications carriers, and third-party ...

Humana

Cloud Solutions Engineer 2

Dallas, TX · On-site

$55.25 - $73.75/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Manage vendor relationships and engage Genesys, telecommunications carriers, and third-party ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between ... Responsible for the daily management of all aspects of the cloud native Telecommunication ...

Humana

Cloud Solutions Engineer 2

Nashville, TN · On-site

$53.75 - $72/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Manage vendor relationships and engage Genesys, telecommunications carriers, and third-party ...

Humana

Cloud Solutions Engineer 2

Louisville, KY · On-site

$53.50 - $71.50/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Manage vendor relationships and engage Genesys, telecommunications carriers, and third-party ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between ... Responsible for the daily management of all aspects of the cloud native Telecommunication ...

Deloitte

Genesys Cloud Software Engineer III

Morristown, NJ · On-site

$61.75 - $80.25/hr

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Genesys Cloud Telecommunications Engineer information

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How much do genesys cloud telecommunications engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for genesys cloud telecommunications engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What does a Genesys Cloud Telecommunications Engineer do?

A Genesys Cloud Telecommunications Engineer is responsible for designing, implementing, and managing telecommunication solutions using the Genesys Cloud platform. They integrate voice, messaging, and digital channels to support effective customer communications for organizations. Their duties include configuring call flows, troubleshooting telephony issues, maintaining system performance, and ensuring secure, reliable connectivity between contact centers and customers. They may also work with APIs and third-party integrations to enhance the platform's functionality.

How does a Genesys Cloud Telecommunications Engineer typically collaborate with cross-functional teams to implement new features or resolve issues?

As a Genesys Cloud Telecommunications Engineer, collaboration with cross-functional teams—such as IT, operations, and customer support—is a significant part of the role. Engineers often work closely with business analysts to understand user requirements, coordinate with software developers for integrations, and partner with network teams to ensure seamless connectivity and call quality. Effective communication is key when troubleshooting incidents or planning feature rollouts, as it ensures all stakeholders are aligned and technical solutions meet business needs. Regular meetings, ticketing systems, and shared documentation are commonly used to streamline these collaborative efforts.

What are the key skills and qualifications needed to thrive as a Genesys Cloud Telecommunications Engineer, and why are they important?

To thrive as a Genesys Cloud Telecommunications Engineer, you need a solid background in telecommunications, VoIP, and cloud contact center technologies, often supported by relevant degrees or certifications like Genesys Cloud CX certifications. Familiarity with tools such as SIP, network monitoring solutions, API integrations, and the Genesys Cloud platform is crucial. Strong problem-solving skills, effective communication, and the ability to collaborate with cross-functional teams set top performers apart. These skills ensure the reliable implementation and support of complex telecommunications solutions that drive seamless customer experiences.

What is the difference between Genesys Cloud Telecommunications Engineer vs Contact Center Support Specialist?

AspectGenesys Cloud Telecommunications EngineerContact Center Support Specialist
CertificationsGenesys certifications, networking, VoIPCustomer service, contact center tools
Work EnvironmentIT teams, technical setup, network managementCustomer support, call centers
Industry UsageTelecommunications, IT, customer experienceCustomer service, support centers

The Genesys Cloud Telecommunications Engineer focuses on designing, implementing, and maintaining Genesys cloud telephony systems, requiring technical skills and certifications. In contrast, a Contact Center Support Specialist primarily handles customer interactions and support using contact center software. While both roles support customer experience, the engineer's role is more technical and infrastructure-oriented, whereas the support specialist emphasizes customer communication and issue resolution.

What are popular job titles related to Genesys Cloud Telecommunications Engineer jobs?

For Genesys Cloud Telecommunications Engineer jobs, the most frequently searched job titles are:

Infographic showing various Genesys Cloud Telecommunications Engineer job openings in the United States as of September 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Genesys Cloud Engineer

San Antonio, TX • On-site

Solugenix Corporation
IT Services • 201 - 500 employees
Learn more about Solugenix Corporationexternal

$80 - $85/hr

Other

Posted 8 days ago

Job description

Genesys Cloud Engineer
San Antonio, TX (Onsite)
12-Month Contract
JPC - 20671

Solugenix is seeking an experienced Genesys Cloud Engineer for a 12-month contract, onsite position based in San Antonio, TX.

Qualifications:

  • Solid 15+ years of experience in Genesys platform.
  • Strong Genesys Cloud.
  • Programming Experience.
  • Dashboard Creation (GCM).
  • Integration with Genesys cloud & AWS.
  • Able to work independently (Problem solver) not order taker.
  • Call routing, API development.

Responsibilities:

  • Design, configure, and maintain Genesys Cloud CX solutions, including IVR, Architect flows, ACD routing, queues, digital channels, and outbound campaigns.
  • Develop and implement platform enhancements, new features, and configuration changes based on business requirements.
  • Administer Genesys Cloud environments, including user management, roles, permissions, and telephony configurations.
  • Ensure platform availability, performance, scalability, and reliability.
  • Design, develop, and support integrations between Genesys Cloud and AWS services such as Lambda, API Gateway, S3, CloudWatch, SNS, SQS, and DynamoDB.
  • Develop secure APIs, Data Actions, and serverless integration components.
  • Integrate Genesys Cloud with enterprise applications, including CRM, ERP, identity management, and other third-party systems.
  • Act as the primary technical liaison between the Capital Group and Genesys Cloud, AWS, telecommunications, and third-party integration vendors.
  • Manage vendor-led implementation activities, upgrades, patches, and maintenance windows with minimal business disruption.
  • Collaborate with AWS and third-party vendors to troubleshoot integration, networking, API, and infrastructure issues.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $80/hour to $85/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client
Our client is an American financial services company. It ranks among the world's oldest and largest investment management organizations. They have offices globally.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.
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