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Genesys Cloud Telecommunications Engineer Jobs (NOW HIRING)

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

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Genesys Engineer

OR · On-site +1

The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a ... Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and optimizing Genesys Cloud CX platforms ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and optimizing Genesys Cloud CX platforms ...

Genesys Cloud Services, Inc.

WI · On-site

$114K - $158K/yr

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the ... Commerce, Telecommunications, and Public Sector • Build reusable business workflows, AI ...

Infosys Limited

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

We focus on adopting a data-first approach to engineering and value-stream management, enabling ... Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ...

Damco Solutions

Genesys Cloud Consulting

Austin, TX · On-site

$55.25 - $73.75/hr

... engineering teams to drive execution and resolve blockers. • Lead the migration of existing contact center platforms to Genesys Cloud CCaaS. • Oversee data migration, workflows, call routing, and ...

Infosys Limited Digital

Genesys Cloud Architect

$66.50 - $84.75/hr

We focus on adopting a data-first approach to engineering and value-stream management, enabling ... Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ...

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Genesys Engineer

The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a ... telecommunications and computer systems. The role requires the ability to read, analyze, and ...

Genesys

WI · On-site

$114K - $158K/yr

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the ... Commerce, Telecommunications, and Public Sector • Build reusable business workflows, AI ...

Infosys

Genesys Cloud CX Engineer

$57 - $76.25/hr

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

Infosys

Genesys Cloud CX Engineer

$57 - $76.25/hr

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

Jobtailor

Senior Genesys Telephony Engineer

Madison, WI · On-site

$105K - $144K/yr

Design, develop, configure, and support Genesys Cloud CX solutions, including routing strategies ... Skilled Software Systems Engineer with Genesys Cloud CX Platform expertise * Demonstrated ...

INGENworks

Genesys Engineer

San Antonio, TX · On-site

Strong Genesys Cloud * Programming Experience * Dashboard Creation (GCM) * Integration with Genesys cloud & AWS. * Able to work independently ( Problem solver) not order taker.

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Genesys Cloud Telecommunications Engineer information

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How much do genesys cloud telecommunications engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for genesys cloud telecommunications engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What does a Genesys Cloud Telecommunications Engineer do?

A Genesys Cloud Telecommunications Engineer is responsible for designing, implementing, and managing telecommunication solutions using the Genesys Cloud platform. They integrate voice, messaging, and digital channels to support effective customer communications for organizations. Their duties include configuring call flows, troubleshooting telephony issues, maintaining system performance, and ensuring secure, reliable connectivity between contact centers and customers. They may also work with APIs and third-party integrations to enhance the platform's functionality.

How does a Genesys Cloud Telecommunications Engineer typically collaborate with cross-functional teams to implement new features or resolve issues?

As a Genesys Cloud Telecommunications Engineer, collaboration with cross-functional teams—such as IT, operations, and customer support—is a significant part of the role. Engineers often work closely with business analysts to understand user requirements, coordinate with software developers for integrations, and partner with network teams to ensure seamless connectivity and call quality. Effective communication is key when troubleshooting incidents or planning feature rollouts, as it ensures all stakeholders are aligned and technical solutions meet business needs. Regular meetings, ticketing systems, and shared documentation are commonly used to streamline these collaborative efforts.

What are the key skills and qualifications needed to thrive as a Genesys Cloud Telecommunications Engineer, and why are they important?

To thrive as a Genesys Cloud Telecommunications Engineer, you need a solid background in telecommunications, VoIP, and cloud contact center technologies, often supported by relevant degrees or certifications like Genesys Cloud CX certifications. Familiarity with tools such as SIP, network monitoring solutions, API integrations, and the Genesys Cloud platform is crucial. Strong problem-solving skills, effective communication, and the ability to collaborate with cross-functional teams set top performers apart. These skills ensure the reliable implementation and support of complex telecommunications solutions that drive seamless customer experiences.

What is the difference between Genesys Cloud Telecommunications Engineer vs Contact Center Support Specialist?

AspectGenesys Cloud Telecommunications EngineerContact Center Support Specialist
CertificationsGenesys certifications, networking, VoIPCustomer service, contact center tools
Work EnvironmentIT teams, technical setup, network managementCustomer support, call centers
Industry UsageTelecommunications, IT, customer experienceCustomer service, support centers

The Genesys Cloud Telecommunications Engineer focuses on designing, implementing, and maintaining Genesys cloud telephony systems, requiring technical skills and certifications. In contrast, a Contact Center Support Specialist primarily handles customer interactions and support using contact center software. While both roles support customer experience, the engineer's role is more technical and infrastructure-oriented, whereas the support specialist emphasizes customer communication and issue resolution.

What are popular job titles related to Genesys Cloud Telecommunications Engineer jobs?

For Genesys Cloud Telecommunications Engineer jobs, the most frequently searched job titles are:

Infographic showing various Genesys Cloud Telecommunications Engineer job openings in the United States as of September 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Genesys Cloud Architect

Philadelphia, PA • On-site, Remote

Miratech
See more jobs at Miratechexternal

$65.50 - $83.50/hr

Full-time

Medical

Re-posted 8 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.
Responsibilities:
  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Qualifications
  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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