ZipRecruiter

Log In

1

Genesys Technical Support Engineer Jobs (NOW HIRING)

NICE

Technical Support Engineer

OR · On-site +1

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$79K - $106K/yr

About the Team The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (internally ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical ...

New

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Collectors Holdings, Inc.

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

TensorWave Inc.

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

AI Chopping Block

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

previous page

Showing results 41-60

All JobsTechnology JobsInformation Technology JobsTechnology Engineer JobsGenesys Technical Support Engineer Jobs

Genesys Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do genesys technical support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for genesys technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Genesys Technical Support Engineer jobs?

For Genesys Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Genesys Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Greensboro, NC

ALTEN Technology USA
Engineering Professional Services • 10K+ employees
Learn more about ALTEN Technology USAexternal

Full-time

Re-posted 10 days ago

Job description

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Summary

We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.

Responsibilities
  • Provide advanced technical support and problem resolution for complex issues reported from the field
  • Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
  • Conduct root cause analysis for product quality concerns and implement containment actions
  • Monitor and validate the effectiveness of corrective solutions
  • Support dealers and customers through direct engagement, including onsite visits as needed
  • Deliver technical guidance and training to customer support personnel and stakeholders
  • Manage large-scale technical cases or end-to-end processes with minimal supervision
  • Utilize ticketing systems to track, prioritize, and resolve technical issues
  • Collaborate with engineering, quality, and service teams to drive issue resolution
  • Coach, mentor, and delegate work to less experienced team members
Qualifications
  • Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
  • 8+ years of relevant experience in technical support, engineering, or a related field
  • Hands-on experience working with trucks strongly preferred
  • Strong expertise in electrical systems, including wiring and harness troubleshooting
  • Experience with diagnostic tools, data acquisition, and technical data analysis
  • In-depth knowledge of powertrain, chassis, and electrical/electronic systems
  • Experience in a test engineering or product support environment
  • Familiarity with workshop service practices and repair procedures
  • Ability to manage complex technical issues independently
  • Strong communication, problem-solving, and leadership skills
  • Willingness to travel as required

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.