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Genesys Support Engineer Jobs in Virginia (NOW HIRING)

ClifyX

Salesforce Developer - Experience Cloud

Mclean, VA · On-site

$56.25 - $74.50/hr

... support Experience Cloud functionality • Integrate Experience Cloud with Salesforce Data Cloud ... Genesys C Cloud, MuleSoft, Hogan) • Configure Experience Cloud Analytics to capture member ...

Peraton

Enterprise Architect/Systems Engineer

Mclean, VA · On-site

$112K - $179K/yr

... Genesys, etc.). Peraton offers enhanced benefits to employees working on this critical National ... The company serves as a valued partner to essential government agencies and supports every branch ...

Peraton

Enterprise Architect/Systems Engineer

Mclean, VA · On-site

$112K - $179K/yr

... Genesys, etc.). Peraton offers enhanced benefits to employees working on this critical National ... The company serves as a valued partner to essential government agencies and supports every branch ...

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs). - Partner with business ... with DevOps teams to define CI/CD pipelines, release management processes, and environment ...

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Genesys Support Engineer information

See Virginia salary details

$16

$39

$67

How much do genesys support engineer jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for genesys support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Support Engineer position, and why are they important?

To thrive as a Genesys Support Engineer, you need a solid understanding of contact center technologies, VoIP systems, and troubleshooting skills, typically supported by a degree in computer science or a related field. Experience with the Genesys suite (such as Genesys Cloud, Engage, or PureConnect), as well as relevant certifications like Genesys Certified Professional, are highly valuable. Strong communication, problem-solving abilities, and the ability to work well under pressure distinguish top performers in this role. These skills are essential for quickly diagnosing and resolving technical issues, ensuring optimal system performance, and providing excellent customer support.

What is a Genesys Support Engineer job?

A Genesys Support Engineer is responsible for maintaining, troubleshooting, and optimizing Genesys contact center solutions. They provide technical support, diagnose system issues, and implement fixes or upgrades to ensure seamless communication operations. This role requires expertise in Genesys applications, VoIP technologies, networking, and scripting or automation. Additionally, they collaborate with cross-functional teams to enhance system performance and ensure high availability.

What are the typical challenges Genesys Support Engineers face in their daily work?

Genesys Support Engineers often encounter challenges such as diagnosing complex integration issues between Genesys software and client infrastructure, managing multiple concurrent support requests, and keeping up with the frequent updates to Genesys platforms. They may also deal with high-pressure situations when critical systems experience outages or performance issues. To succeed, engineers need to stay current on new features, maintain strong communication with both clients and internal teams, and develop efficient troubleshooting workflows. This dynamic environment offers varied experiences and continuous opportunities to expand technical expertise.

What are popular job titles related to Genesys Support Engineer jobs in Virginia? For Genesys Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Genesys Support Engineer jobs in Virginia look for? The top searched job categories for Genesys Support Engineer jobs in Virginia are:
Genesys Support Engineer jobs near you
Infographic showing various Genesys Support Engineer job openings in Virginia as of July 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.

Electrical Engineer - RF Design

CACI International, Inc.

Sterling, VA • On-site

$75K - $158K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Job Title: Electrical Engineer - RF Design
Job Category: Engineering
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Anticipated Posting End: 8/28/2026
The Opportunity:
CACI is looking for an Electrical RF Engineer SME to join our design engineering team. As one of our Electrical Engineers in the team you will be responsible for engaging in design, development, integration, sustainment, & testing of system components to meet established mission requirements. This position will be involved in all phases of system development including requirements analysis, system design, architecture development, manufacturing, assembly and test. Successful RF Engineers are self-motivated and work effectively in team or individual situations. They have excellent communication skills and can handle multiple projects and activities simultaneously.
Responsibilities:
  • Analyze, design, develop products
  • Understand current product portfolio to enhance product line and generate creativity in potential new products that service our industry
  • Build prototypes, products, and systems for testing; set up and run laboratory simulations
  • Design the interfaces that interface our products
  • Troubleshoot electrical issues to help support production areas
  • Conduct and/or participate in technical reviews of requirements, specifications, designs, codes, and other tasks involved in product development
  • Support engineering design reviews with other engineers, Design Reviews (PDR/CDR), Test Readiness Reviews (TRR)
  • Author interface control documents for systems and subsystems
  • Create schematics and BOMs for products
  • Analyze data to improve current systems and products
  • Be part of a team to establish system architecture
  • Lead technical execution of electrical engineering principles
  • Assist in generation of technical content of white paper for proposal development as required

Qualifications:
Required
  • Bachelors (BS) in Electrical Engineering or related field with 5+ years of relative electrical engineering design work
  • RF or Antenna signal experience
  • Exposure to standard Engineering Process and terms such as Interface Control Documents (ICDs), System Requirements Documents (SRD), Capability Development Documents (CDDs), Preliminary Design Review (PDR), Critical Design Review (CDR), Customer Acceptance, Product Life Management Review (PLM)
  • Familiarity with RF analysis tools and methods including GRASP, Ansys STK, MATLAB, and Keysight Genesys
  • Broad knowledge of digital communication signals
  • Operating experience utilizing lab equipment including: Network Analyzers, Signal Analyzers, Signal Generators, Oscilloscopes, and custom test equipment
  • Excellent organization, communication and writing skills, and the ability to express yourself in technical discussion via strategy, implementation and system & subsystem design

Desired
  • Developing test summaries to include results, conclusions, and recommendations
  • Experience with electronic exploitation
  • Familiarity with Siemens PADS software for PCB layout design

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$75,200-$158,100
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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