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Genesys Support Engineer Jobs in Virginia (NOW HIRING)

Hire Talent

Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities. * Develop ... Support and troubleshoot existing applications, resolving issues promptly to meet project ...

3B Staffing LLC

Senior System Engineer

Leesburg, VA · On-site +1

$105K - $144K/yr

Provides MBSE expertise and related support to the entire systems engineering team; and ... MBSE tools - Sparx Enterprise Architecture, Genesys, or Cameo Systems Modeler. * Hands-on ...

New

3B Staffing LLC

Senior System Engineer

Leesburg, VA · On-site +1

$105K - $144K/yr

Provides MBSE expertise and related support to the entire systems engineering team; and ... MBSE tools - Sparx Enterprise Architecture, Genesys, or Cameo Systems Modeler. * Hands-on ...

New

Booz Allen Hamilton

Azure Data Engineer

Mclean, VA · On-site

$62K - $141K/yr

You'll sharpen your skills in analytical exploration and data examination while you support the ... such as Genesys and SalesForce * Experience with data modeling * Experience designing and ...

Wingrity Infotech Inc

Salesforce Developer

Mclean, VA · On-site

$57 - $75.50/hr

... g., Genesys C Cloud, MuleSoft, Hogan) Configure Experience Cloud Analytics to capture member ... Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity ...

New

ClifyX

Salesforce Developer - Experience Cloud

Mclean, VA · On-site

$56.25 - $74.50/hr

... support Experience Cloud functionality • Integrate Experience Cloud with Salesforce Data Cloud ... Genesys C Cloud, MuleSoft, Hogan) • Configure Experience Cloud Analytics to capture member ...

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All JobsGenesys Support Engineer JobsGenesys Support Engineer Jobs in Virginia

Genesys Support Engineer information

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How much do genesys support engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for genesys support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Support Engineer?

To thrive as a Genesys Support Engineer, you need a solid understanding of contact center technologies, VoIP systems, and troubleshooting skills, typically supported by a degree in computer science or a related field. Experience with the Genesys suite (such as Genesys Cloud, Engage, or PureConnect), as well as relevant certifications like Genesys Certified Professional, are highly valuable. Strong communication, problem-solving abilities, and the ability to work well under pressure distinguish top performers in this role. These skills are essential for quickly diagnosing and resolving technical issues, ensuring optimal system performance, and providing excellent customer support.

What is a Genesys Support Engineer?

A Genesys Support Engineer is responsible for maintaining, troubleshooting, and optimizing Genesys contact center solutions. They provide technical support, diagnose system issues, and implement fixes or upgrades to ensure seamless communication operations. This role requires expertise in Genesys applications, VoIP technologies, networking, and scripting or automation. Additionally, they collaborate with cross-functional teams to enhance system performance and ensure high availability.

What are the typical challenges Genesys Support Engineers face in their daily work?

Genesys Support Engineers often encounter challenges such as diagnosing complex integration issues between Genesys software and client infrastructure, managing multiple concurrent support requests, and keeping up with the frequent updates to Genesys platforms. They may also deal with high-pressure situations when critical systems experience outages or performance issues. To succeed, engineers need to stay current on new features, maintain strong communication with both clients and internal teams, and develop efficient troubleshooting workflows. This dynamic environment offers varied experiences and continuous opportunities to expand technical expertise.

What are popular job titles related to Genesys Support Engineer jobs in Virginia? For Genesys Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Genesys Support Engineer jobs in Virginia look for? The top searched job categories for Genesys Support Engineer jobs in Virginia are:
Genesys Support Engineer jobs near you
Infographic showing various Genesys Support Engineer job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.

Senior Contact Center Developer

Hire Talent

Mclean, VA • On-site

$56 - $73.75/hr

Other

Re-posted 2 days ago

Job description

Senior Contact Center Developer

As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and test of complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high-performing contact center applications, improve operational efficiencies, and enable better outcomes for Medicaid stakeholders across the states.

Responsibilities:

  • Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.
  • Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
  • Develop and integrate Chat functionality for web portals.
  • Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.
  • Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.
  • Design call routing and messaging solutions for seamless user experiences.
  • Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.
  • Utilize Java Spring Framework for backend development and maintain codebases using Git.
  • Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.
  • Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
  • Manage and track incidents, defects, and enhancements through Jira.
  • Maintain and organize design artifacts in SharePoint or Confluence.
  • Assist with project releases, maintenance, and security updates to ensure system reliability.
  • Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks.

Experience/Preferred Skills Required:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 7+ years of experience with Genesys Cloud Platform, AWS. Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus.
  • Strong expertise in backend systems for service-oriented architectures.
  • Experience with chatbots, voice assistants, or AI-driven products is a plus.
  • Experienced in the Java and other programming languages like Python, Node.js is also a plus.
  • Strong expertise with relational databases, including Postgres, DynamoDB, and Oracle.
  • Proficient in CI/CD pipelines and tools such as Maven, Jenkins, and version control tools like Git or SVN.
  • Experience in healthcare systems, and with a strong understanding of PHI, PII, and HIPAA compliance requirements (preferred).
  • Preferred: Experience in containerization using Docker or Kubernetes is a plus.
  • Detail-oriented, capable of managing multiple priorities, and thrive in a collaborative, fast-paced environment.

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