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Genesys Cloud Data Analyst Jobs (NOW HIRING)

Transcend Softech LLC

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent ...

Miratech

Genesys Cloud Architect

$66.50 - $84.75/hr

Workforce Management (WFM), call recording, and analytics; AI/ML capabilities • Hands-on ... Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow • ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms * Ensure solutions meet security, compliance, and performance requirements * Stay current with Genesys Cloud ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

... management, analytics, outbound campaigns, bots, AI, Agent Assist, recording, reporting, and ... Design integrations using Genesys Data Actions, REST APIs, OAuth, webhooks, middleware, and event ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

... management, analytics, outbound campaigns, bots, AI, Agent Assist, recording, reporting, and ... Design integrations using Genesys Data Actions, REST APIs, OAuth, webhooks, middleware, and event ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms * Ensure solutions meet security, compliance, and performance requirements * Stay current with Genesys Cloud ...

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How much do genesys cloud data analyst jobs pay per year?

As of Sep 14, 2026, the average yearly pay for genesys cloud data analyst in the United States is $82,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $97,000.00 per year, depending on experience, location, and employer.

What does a Genesys Cloud Data Analyst do?

A Genesys Cloud Data Analyst is responsible for collecting, analyzing, and interpreting data generated by the Genesys Cloud contact center platform. They use various analytics tools to monitor metrics such as call volume, customer interactions, agent performance, and service levels. Their insights help organizations optimize contact center operations, improve customer experience, and make data-driven business decisions. Additionally, they often create reports and dashboards to communicate trends and recommendations to stakeholders.

How does a Genesys Cloud Data Analyst typically collaborate with cross-functional teams to improve customer experience?

As a Genesys Cloud Data Analyst, you will frequently work alongside customer support, IT, and operations teams to analyze interaction data and identify trends in customer behavior. Collaboration involves sharing actionable insights through dashboards, reports, and presentations, as well as participating in strategy sessions to recommend enhancements to call flows or digital channels. By translating data findings into practical recommendations, you play a key role in helping teams optimize processes and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a Genesys Cloud Data Analyst, and why are they important?

To thrive as a Genesys Cloud Data Analyst, you need strong analytical skills, experience with data visualization and reporting, and a background in statistics or computer science. Proficiency with Genesys Cloud analytics tools, SQL, and platforms like Tableau or Power BI, along with relevant certifications, is typically required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for interpreting data and presenting actionable insights. These competencies ensure accurate analysis of customer experience data, drive informed decision-making, and support business goals.

What are popular job titles related to Genesys Cloud Data Analyst jobs?

For Genesys Cloud Data Analyst jobs, the most frequently searched job titles are:

Infographic showing various Genesys Cloud Data Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $82,640 per year, or $39.7 per hour.

Data Analyst for Genesys Telephony System

Minneapolis, MN • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

Full-time

Re-posted 12 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Data Analyst for their Genesys Telephony System. The role involves supporting and developing the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform, along with providing ongoing support during and after the migration process.
Responsibilities:
• Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
• Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.
Qualifications:
Required:
• Genesys Cloud design and Administrator
• Knowledge of Genesys Architect
• IVR experience
• Experience with Dialer and Integrations
• Text to Speech and ASR experience
• Broad Genesys Cloud knowledge
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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