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General Motors Customer Service Jobs (NOW HIRING)

Richardson Motors

Customer Care Representative

Dubuque, IA · On-site

$15.25 - $20.50/hr

Richardson Motors: Customer Care Representative Are you passionate about helping others and providing exceptional service? Join our team as a Customer Care Representative and make a difference in our ...

Team Hodges

General Motors Service Technician

West Branch, MI · On-site

$13.25 - $16.25/hr

Technician needed due to service business increasing! At Team Hodges Chevrolet we strive to make ... Happy employees make happy customers, and we reward individuals who are ready to work hard and stay ...

Team Hodges

General Motors Service Technician

West Branch, MI · On-site

$13.25 - $16.25/hr

Technician needed due to service business increasing! At Team Hodges Chevrolet we strive to make ... Happy employees make happy customers, and we reward individuals who are ready to work hard and stay ...

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General Motors Customer Service information

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How much do general motors customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for general motors customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a General Motors Customer Service?

A General Motors Customer Service job involves assisting customers with inquiries, concerns, and issues related to GM vehicles, services, and policies. Representatives may handle phone calls, emails, and online chats to provide support, troubleshoot problems, and ensure customer satisfaction. They also help with warranty information, recalls, and dealership connections. Strong communication and problem-solving skills are essential for this role.

What are entry level jobs at General Motors Customer Service?

Entry-level jobs at General Motors Customer Service typically include roles such as Customer Service Representative or Call Center Associate, which involve assisting customers with inquiries and support. These positions often require good communication skills, basic computer knowledge, and may offer training for new employees.

What are the key skills and qualifications needed to thrive in the General Motors Customer Service position, and why are they important?

To excel as a General Motors Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with prior customer service experience often preferred. Familiarity with customer relationship management (CRM) systems, call center software, and General Motors product knowledge are advantageous. Outstanding patience, attention to detail, and the ability to stay calm under pressure are key soft skills that set successful candidates apart. These skills and qualities are essential for effectively addressing customer inquiries, ensuring satisfaction, and representing the General Motors brand positively.

What does a typical day look like for a General Motors Customer Service representative?

A typical day involves assisting customers by phone, email, or chat with questions about vehicle features, warranty information, and service appointments. You may help resolve concerns, document interactions in internal systems, and collaborate with dealership staff or technical teams to provide solutions. The role often requires multitasking, prioritizing requests, and following up with customers to ensure their issues are fully addressed. Team meetings and ongoing training sessions are common, keeping you informed about new products and company updates. This fast-paced environment provides a great opportunity to build customer service expertise and automotive industry knowledge.

Is it hard to get a job at General Motors Customer Service?

Getting a customer service position at General Motors typically requires relevant communication skills, experience in customer support, and sometimes specific certifications. The hiring process can involve multiple interviews and assessments, but it generally depends on the applicant's qualifications and the company's current staffing needs.
More about General Motors Customer Service jobs
What cities are hiring for General Motors Customer Service jobs? Cities with the most General Motors Customer Service job openings:
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What states have the most General Motors Customer Service jobs? States with the most job openings for General Motors Customer Service jobs include:
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General Motors Customer Service jobs near you
Infographic showing various General Motors Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Key Account Manager - GM Account - Mechanisms

Thornley Corporate Solutions

Rochester Hills, MI

Full-time

Re-posted 8 days ago

Job description

Key Account Manager – GM Customer Relationship

Location: Rochester Hills, Michigan
Salary: Up to $125,000 + Bonus + Profit Sharing

Are you an automotive Account Manager looking to take ownership of a major OEM relationship within a global Tier 1 supplier? My client is seeking a commercially minded professional to manage and grow its General Motors business within a highly successful mechatronic systems division.

This is an excellent opportunity to join an industry leader that develops and manufactures advanced mechatronic systems for the automotive industry, supplying innovative solutions to some of the world's most recognised vehicle manufacturers.

The Opportunity

Reporting into the Sales leadership team, you will be responsible for managing the General Motors customer relationship, overseeing current programs while identifying and securing future business opportunities. This role combines strategic account management with commercial growth, making it ideal for someone who enjoys building customer relationships and driving results.

You will work closely with cross-functional teams including engineering, program management, manufacturing, and customer application engineering to ensure customer satisfaction and successful program execution.

Key Responsibilities
  • Manage and develop the General Motors customer account portfolio.
  • Act as the primary commercial contact for GM stakeholders.
  • Support ongoing production programs and ensure customer requirements are met.
  • Identify and pursue new business opportunities and program awards.
  • Develop and execute account growth strategies.
  • Lead commercial discussions including quotations, negotiations, and business reviews.
  • Coordinate with internal engineering and technical teams to support customer needs.
  • Build strong relationships with key customer stakeholders across purchasing, engineering, and program management functions.
  • Monitor market activity, competitor developments, and future opportunities within GM.
What We're Looking For
  • Experience in automotive account management, sales, or business development within a Tier 1 supplier environment.
  • Previous experience managing or supporting the General Motors account is highly desirable.
  • Approximately 5+ years of relevant automotive industry experience.
  • Experience with mechatronic systems or other technically complex automotive products would be advantageous, although product training can be provided.
  • Strong commercial acumen with the ability to manage customer relationships and negotiate effectively.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively across multiple business functions.
  • Ambitious, relationship-driven, and eager to develop a long-term career within a global automotive supplier.
What's on Offer
  • Salary up to $125,000.
  • Performance-based bonus scheme.
  • Company profit-sharing program.
  • Opportunity to join a globally recognised automotive technology leader.
  • Career progression within a growing and innovative business.
  • Exposure to major OEM programs and strategic customer relationships.

If you have experience working with General Motors and are looking for an opportunity to influence account growth, secure new business, and develop long-term customer partnerships within a market-leading Tier 1 supplier, we'd welcome a confidential conversation.

Apply today to learn more.