General Manager Laboratory Operation Jobs (NOW HIRING)

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Senior Project Manager, Laboratory at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies.

Senior Project Manager, Laboratory

You will oversee clinical laboratory operations workstreams, ensuring deliverables meet quality and timeline expectations.
Key responsibilities include:

• Ensure client satisfaction by acting as the Client's main contact in all matters regarding ICON Central Laboratories' (ICL) services, including the setup and day-to-day management of studies.
• Attend and represent ICL at Client meetings.
• Manage studies in accordance with Good Clinical Practice.
• Provide Clients with regular study updates and communicate study progress to Clients and PM Leadership in a responsible and professional manner.
• Represent Project Management at internal interdepartmental meetings or interdivisional meetings within ICON.
•  Act as the sponsor’s main contact person in all matters regarding our central laboratory services, following up and responding to clinical study specific inquiries from Sponsors, Physicians, CRA and CRO representatives and the ICON Site Services Department. 
•  Review newly assigned protocols and Amendments. Coordinate and manage the completion of the Clinical Laboratory Worksheet (CLW) and communicate information as required to other departments within ICON Central Laboratories (and ICON Clinical CRO if appropriate). 
•  Enter protocol parameter information into PACS//ICOLIMS and other systems for new and/or amended protocols. Prepare and review clinical study specific materials. When possible, coordinate with other departments for the preparation of study specific materials.
•  Ensure that proper guidelines for communication are set at study start-up and maintained throughout a study by creating and updating the study specific Communication and Escalation Plan.  Maintain clinical study specific study files and ensure that all appropriate documents are properly maintained and filed.  
•  Monitor study progress throughout the study, using ICON tools and communicate pertinent information to clients/sponsors.  Provide Sponsors with study management reports.  Provide client with support on ICO Labs system.  Inform team leader about study progress.  Escalate issues of potential client/site dissatisfaction to appropriate management.
•  Proactively monitor study budget. 
•  Set the timelines for and monitor the progress of shipment requests for storage samples and verify data. 
•  Close the protocol as per ICL procedures.  Includes facilitating DB Lock and coordinating with relevant internal departments.
•  Attend and represent ICON at Sponsor Investigator Meetings, Kick-Off Meeting Bid Defenses, or Initiations.
•  Performs additional relevant responsibilities as requested by management. 
   

Your Profile:

You will have solid clinical laboratory operations experience, with the ability to manage competing priorities and develop your team.
Required qualifications and experience:

• Bachelor's degree in a relevant field such as life sciences or healthcare.
• Previous experience in project management within a laboratory or clinical research setting.
• Strong leadership skills with the ability to mentor and train junior PMs.
• Excellent communication and interpersonal skills, with the ability to represent the company at client meetings and internal meetings.
• Detail-oriented with strong organizational skills to effectively manage study documentation, timelines, and budgets.
• Willingness to travel as required (approximately 20%)
• Minimum of 5 years of experience in a clinical laboratory, clinical trials, or customer management role in a life science related organization. 
• Minimum of 3 years of Project Management experience in a service area serving clinical trials, such as IVRS, Clinical supply packaging and distribution, medical imaging, data management. 

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply