Gangway Operator Jobs (NOW HIRING)

Position Summary

Under general direction, oversees the daily operation of assigned terminal/s (Larkspur, San Francisco and Sausalito) and coordinates with associated vessel/s. Responsible for safety of passengers and crew, terminal security, and ticketing procedures. Provides work directions for personnel assigned on said locations. Regulates concession operations at terminals and aboard vessels; coordinates maintenance staff responsible for cleanliness and maintenance of terminals; makes recommendations; enforces policies and procedures relating to Ferry and terminal operations; and perform related duties as required. This position requires the ability to establish effective professional relations with peers and subordinates. The Ferry Operations Supervisor must be able to direct others clearly, make decisions, set goals and standards to provide excellent customer service, and develop plans for achieving them. This position will require weekend, night and holiday schedules.

Essential Responsibilities

• Supervises staffing of terminals relative to vessel schedules and passenger demand to include relief crews.
• Monitors staffing of scheduled vessel crew and coordinates necessary relief crew members to ensure timely boarding of passengers and scheduled vessel departures.
• Supervises terminal operations in the day-to-day delivery of public transit services including adherence to Ferry division’s operating and safety policy and procedures.
• Ensures that excellent customer service is provided at all times.
• Operates, supervises, and trains personnel on the operation of the hydraulic ramp/gangway system and diesel emergency power generator.
• Establishes and maintains effective professional relationships with subordinates through communication and coaching.
• Ensures clear and timely communications with customers in and adjacent to the terminal especially when vessel delays are encountered or anticipated.
• Manages revenue collection, ticket stock, and resolution of revenue/sales related discrepancies and/or disputes.
• Ensures Ferry division’s payroll procedures are followed and terminal assistants are clocking in and completing their timesheets consistent with District policy.
• Prepares reports regarding accidents, safety infractions, incidents, and violations of terminal instructions.
• Oversees the issue and inventory of Casual Deckhand and Terminal Assistant uniform items.
• Oversees storage and disposition of "lost and found" properties.
• Ensures preventative maintenance work-orders are scheduled and completed through the District’s maintenance management information system MAXIMO.
• Ensures that all discrepancies including those that are safety related, are reported and entered into the District’s terminal and vessel inspections for safety and general maintenance, and corrective action.
• Conducts training and performance reviews of Terminal Assistants.
• Investigates frontline passenger complaints and settles fare disputes.
• Processes supply requisitions and oversees proper and safe use of vessel and terminal supplies and their inventory, exercising cost efficiency.
• Responsible for accurately recording vehicle license plates and facilitating issuance of parking violations at the Larkspur ferry terminal.
• Monitors Bus and Ferry route interfacing.
• Coordinates special events and group trips at the terminal.
• Interprets District’s Memorandum of Understanding for terminal assistants and deckhands.
• Ensures that employees under his or her supervision follow established safe work practices and obey all safety rules.
• Performs additional related duties as assigned.
• Regular and reliable attendance and performance required.

Based in San Francisco, the Golden Gate Bridge, Highway and Transportation District operates the Golden Gate Bridge, and two public transit systems: Golden Gate Transit buses and Golden Gate Ferry. Last year, 38 million vehicles crossed the Golden Gate Bridge and over 9 million customers rode the transit systems.