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Gaming Support Jobs in Reno, NV (NOW HIRING)

Game Mathematician II

Reno, NV · On-site

$70K - $131K/yr

We've recently leveled up -IGT Gaming and Digital have joined forces with Everi , creating a ... tables, and supporting math documentation Develop tools and models to validate game logic and ...

Market support and succession development * Build market knowledge across global distributed gaming jurisdictions. * Support market launches, readiness reviews, and customer-facing activities as ...

You will collaborate closely with the art and design teams to ensure animations match the game ... Flexible working hours, including a hybrid work model, along with various initiatives that support ...

Slot Technician

Reno, NV · On-site

$18 - $22/hr

ECL Gaming is looking for a qualified Slot Technician responsible for installing, repairing, and ... Support route service & work on follow-up items as required. Complete all paperwork accurately and ...

IT Support II

Verdi, NV · On-site

$21.50 - $29.50/hr

Provide support to the phone system, computing infrastructure, and switch configuration, along with ... Eligibility Qualifications Nevada Gaming Registration Other Duties Please note this is not designed ...

Game Producer I

Reno, NV · Hybrid

$90K - $110K/yr

Flexible working hours, including a hybrid work model, along with various initiatives that support ... IGT is the global leader in gaming. For more information, please visit www.igt.com.

System Architect I

Reno, NV · On-site

$75K - $85K/yr

Responsibilities Maintains and supports physical and virtual systems infrastructure for Everi gaming environments, including Windows Server, Linux (RHEL/Ubuntu), virtualization hosts, storage, remote ...

Collaborate closely with cross-functional teams including producers, game designers, developers ... Flexible working hours, including a hybrid work model, along with various initiatives that support ...

Showing results 21-40

Gaming Support information

See Reno, NV salary details

$11

$18

$26

How much do gaming support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for gaming support in Reno, NV is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is gaming support?

Gaming Support jobs involve assisting players with issues related to video games, including troubleshooting technical problems, helping with account management, and providing guidance on gameplay. These roles are typically found within video game companies or third-party support agencies, and can include positions like customer service representatives, technical support specialists, and community moderators. Gaming Support staff interact with players via email, chat, forums, or phone, aiming to resolve issues quickly and ensure a positive gaming experience. Strong communication skills and knowledge of gaming platforms are essential for these roles.

What are some common challenges faced by gaming support professionals and how can they be addressed?

Gaming Support professionals often encounter challenges such as handling high volumes of player inquiries during peak gaming times, troubleshooting complex technical issues, and managing frustrated or upset users. To address these, it's important to stay updated on the game's mechanics and frequent issues, use clear communication, and rely on internal knowledge bases or escalation paths for unresolved problems. Building strong teamwork and maintaining patience and empathy are essential for delivering excellent support and ensuring positive player experiences.

What are the key skills and qualifications needed to thrive as a gaming support specialist, and why are they important?

To thrive as a Gaming Support Specialist, you need strong problem-solving abilities, deep knowledge of gaming platforms, and excellent customer service skills, often backed by experience with common troubleshooting procedures. Familiarity with ticketing systems, live chat software, and sometimes specific certifications in customer support tools like Zendesk or Salesforce is typical. Outstanding communication, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are crucial for resolving player issues quickly, ensuring a positive user experience, and maintaining brand reputation in the competitive gaming industry.

What is the difference between Gaming Support vs Customer Service Representative?

AspectGaming SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, gaming industry familiarityCommunication skills, customer service experience
Work EnvironmentGaming companies, online platforms, call centersVarious industries, call centers, retail, online services
Employer & Industry UsagePrimarily gaming and entertainment sectorsBroadly used across multiple sectors
Common Search & ComparisonYesYes

Gaming Support and Customer Service Representative roles both involve assisting customers, but Gaming Support focuses specifically on technical issues and gameplay assistance within the gaming industry. Customer Service Representatives handle a wider range of customer inquiries across various industries. While both roles require strong communication skills, Gaming Support emphasizes technical knowledge related to gaming platforms, making it more specialized for gaming companies.

What job categories do people searching Gaming Support jobs in Reno, NV look for?

The top searched job categories for Gaming Support jobs in Reno, NV are:

Infographic showing various Gaming Support job openings in Reno, NV as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $38,557 per year, or $18.5 per hour.

Game Mathematician II

Reno, NV • On-site

IGT
Manufacturing • 10K+ employees

$70K - $131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


IGT rating

7.6

Company rating: 7.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz


Job description

IGT, where innovation meets entertainment on a global scale! We've recently leveled up-IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we're all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it's spinning reels, placing bets, or powering secure payments, we bring the fun-backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we're not just global-we're locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what's possible. If you're ready to bring your talent to a team that's shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com. 

Responsibilities

Overview

If you've ever wondered what determines how a game feels to play-and why players keep coming back-it starts with the math!

We're hiring a Game Mathematician II to build and refine the systems that drive gameplay, payouts, and player experience across IGT's portfolio.

You'll be working at the intersection of math, software engineering, and game design-partnering with cross-functional teams to turn concepts into fully realized games, test how they perform, and fine-tune the logic behind every outcome.

What You'll Do

Design and implement mathematical models and game logic that define gameplay and payouts

Create and maintain PAR sheets, pay tables, and supporting math documentation

Develop tools and models to validate game logic and underlying data

Collaborate with art, audio, engineering, and design teams to align math with player experience

Play-test games in development and refine math based on simulations, testing, and player feedback

Analyze market performance data to identify trends and inform future game mechanics

Ensure math designs meet jurisdictional requirements and industry standards

Qualifications

What We're Looking For

2+ years of experience in mathematical modeling, game math, casino game math, or similar quantitative work

Bachelor's degree or higher in Mathematics, Statistics, Computer Science, or related field

Strong foundation in probability, statistics, and combinatorics

Advanced Excel skills for modeling and analysis

Programming experience or familiarity with Python, Java, C#, or C++

Strong analytical thinking and problem-solving ability

Ability to collaborate within a cross-disciplinary game development team

Curiosity and initiative to explore new ideas and improve gameplay

Keys to Success

 Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

At IGT, we believe compensation should reflect you-your unique background, skills, experience, and even where you work. That's why our starting compensation range is $70,640 to $131,400 USD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything's above board. 

But wait-there's more! Base pay is just the beginning. Our Total Rewards program is packed with perks:

  • Sales roles? You might earn commissions. 

  • Other roles? You could snag discretionary bonuses. 

  • Benefits galore: Health, dental, vision, life, accident & disability insurance. 

  • Tuition reimbursement to keep your brain buzzing. 

  • Paid time off to recharge. 

  • Wellness programs to keep you feeling great. 

  • Identity theft insurance for peace of mind. 

  • 401(k) Savings Plan with company contributions to help you plan for the future.

Note: Some programs have eligibility requirements-but we'll help you navigate those.  


What IGT employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


IGT logo

About IGT

Sourced by ZipRecruiter

IGTis a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

London, Greater London, GB

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