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Gaming Support Jobs in Reno, NV (NOW HIRING)

Progressive Gaming

Accountant IV

Reno, NV · On-site

$84K/yr

Short Description Looking for an individual to become an integral part of the Global Gaming and ... Our Total Rewards program is designed to support your success, both professionally and personally ...

IGT

Game Producer III

Reno, NV · On-site

$94K - $154K/yr

... and unforgettable gaming experiences -powered by worldclass content , strong technical and ... Support Jira training, automation, and workflow troubleshooting across the studio. Mentor & Develop ...

Progressive Gaming

Security Officer II

Reno, NV

$21/hr

We've recently leveled up -IGT Gaming and Digital have joined forces with Everi , creating a ... Support the physical security of company facilities and operations globally. * Execute procedures ...

Progressive Gaming

Material Handler II

Reno, NV · On-site

$39K - $58K/yr

... and unforgettable gaming experiences -powered by worldclass content , strong technical and ... support Executes a moderate volume of routine SAP transactions Performs problem solving ...

Varsity Tutors

Video Game Design Tutor

Reno, NV · Remote

$40/hr

... Game Design tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Progressive Gaming

Electrical Engineer II

Reno, NV · On-site

$70K - $116K/yr

... and unforgettable gaming experiences -powered by worldclass content , strong technical and ... This role also supports resolving semi-complex design / development / redesign issues. Typically is ...

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All JobsGaming Support JobsGaming Support Jobs in Reno, NV

Gaming Support information

See Reno, NV salary details

$11

$18

$26

How much do gaming support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for gaming support in Reno, NV is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Gaming Support Specialist, and why are they important?

To thrive as a Gaming Support Specialist, you need strong problem-solving abilities, deep knowledge of gaming platforms, and excellent customer service skills, often backed by experience with common troubleshooting procedures. Familiarity with ticketing systems, live chat software, and sometimes specific certifications in customer support tools like Zendesk or Salesforce is typical. Outstanding communication, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are crucial for resolving player issues quickly, ensuring a positive user experience, and maintaining brand reputation in the competitive gaming industry.

What is the difference between Gaming Support vs Customer Service Representative?

AspectGaming SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, gaming industry familiarityCommunication skills, customer service experience
Work EnvironmentGaming companies, online platforms, call centersVarious industries, call centers, retail, online services
Employer & Industry UsagePrimarily gaming and entertainment sectorsBroadly used across multiple sectors
Common Search & ComparisonYesYes

Gaming Support and Customer Service Representative roles both involve assisting customers, but Gaming Support focuses specifically on technical issues and gameplay assistance within the gaming industry. Customer Service Representatives handle a wider range of customer inquiries across various industries. While both roles require strong communication skills, Gaming Support emphasizes technical knowledge related to gaming platforms, making it more specialized for gaming companies.

What are some common challenges faced by Gaming Support professionals and how can they be addressed?

Gaming Support professionals often encounter challenges such as handling high volumes of player inquiries during peak gaming times, troubleshooting complex technical issues, and managing frustrated or upset users. To address these, it's important to stay updated on the game's mechanics and frequent issues, use clear communication, and rely on internal knowledge bases or escalation paths for unresolved problems. Building strong teamwork and maintaining patience and empathy are essential for delivering excellent support and ensuring positive player experiences.

What are Gaming Support jobs?

Gaming Support jobs involve assisting players with issues related to video games, including troubleshooting technical problems, helping with account management, and providing guidance on gameplay. These roles are typically found within video game companies or third-party support agencies, and can include positions like customer service representatives, technical support specialists, and community moderators. Gaming Support staff interact with players via email, chat, forums, or phone, aiming to resolve issues quickly and ensure a positive gaming experience. Strong communication skills and knowledge of gaming platforms are essential for these roles.
What job categories do people searching Gaming Support jobs in Reno, NV look for? The top searched job categories for Gaming Support jobs in Reno, NV are:
Gaming Support jobs near you

Accountant IV

Progressive Gaming

Reno, NV • On-site

$84K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by worldclass content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

 

Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Short Description

Looking for an individual to become an integral part of the Global Gaming and Digital Corporate Accounting - consolidations group. 

Location:Reno, NV

Responsibilities
  • Preparation of inter-company profit elimination and other complex journal entries
  • Maintain foreign exchange rate tables.
  • Liaison between Corporate Accounting and IGT subsidiaries.
  • Prepare balance sheet account reconciliations.
  • Coordinate and prepare Cash flow statements.
  • Manage corporate accounting projects.
  • Maintain Chart of Accounts.
  • Provide documentation for financial and SOX audits.
  • Interact with both internal & external auditors.
  • Implement process improvements and update policies & procedures.
  • Perform monthly FX valuation process.
  • Assist with month-end close activities.
  • Prepare schedules for Q/K reporting.
  • Ad hoc reporting and special projects.

First Year Goals: 

After the first year, selected candidate will display expertise in preparation of consolidated financial statements. Candidate will also develop productive working relationships with Accounting and Finance business partners. Candidate's goals and accomplishments are directly tied with the Company's strategic objectives, and many exciting project objectives will be achieved.

Qualifications

5 to 7 years of accounting experience

BS/BA degree in accounting required

Advanced or in-depth knowledge of or skills in:

                          General accounting standards (GAAP)

                          SOX and gaming regulations requirements

                          Project management

                          Team player who can collaborate with partners from multiple disciplines

                          Excellent verbal and written communications skills

                          Analysis of financial statements, ledgers to prevent or detect errors

                          Audit rules and regulations

                          Compiling and presenting financial reports

                          Spreadsheets and database applications.

Preferred Qualifications:

  • MBA or CPA
  • SAP experience
  • Experience with Corporate consolidations
Keys to Success

 Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $84,000 - $ 138,000, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.

And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

  • Commission opportunities for eligible sales roles
  • Discretionary bonus potential for non-sales positions
  • Comprehensive benefits, including medical, dental, vision, life, accident, and disability insurance
  • A 401(k) Savings Plan with company contributions to help you plan for the future
  • Tuition reimbursement to support continued learning and growth
  • Paid time off to rest, recharge, and reset
  • Wellness programs that support your overall well-being
  • Identity theft protection for added peace of mind

Apply