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Functional Lead Analyst Jobs (NOW HIRING)

Acuity INC

ServiceNow Functional Lead

Reston, VA · On-site

$150K - $160K/yr

This role leads functional analysis, ITSM process alignment, and stakeholder coordination for ... The Functional Lead serves as the primary bridge between business stakeholders and technical teams ...

Acuity INC

ServiceNow Functional Lead

Reston, VA · On-site

$150K - $160K/yr

This role leads functional analysis, ITSM process alignment, and stakeholder coordination for ... The Functional Lead serves as the primary bridge between business stakeholders and technical teams ...

Innova Solutions, Inc

RCM Functional Lead

Manhattan, NY · On-site

$60 - $65/hr

Team lead or supervisor-level experience (minimum) in backend PFS: denials, AR follow-up, ... One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)

Scout ET

PeopleSoft Functional Analyst

Manhattan, NY · On-site

PeopleSoft Functional Analyst Location: Manhattan, NY Local Candidates Required? : Strongly ... Previous experience as a HCM Techno-Functional Lead for 5+ implementation and/or upgrade projects ...

Apptad, Inc.

Functional Lead Consultant

Holmdel, NJ · On-site

Functional Lead Consultant with Oracle ERP Cloud - AP, AR,GL, FA Location - Holmdel, NJ Job Summary ... and analyze business requirements. 5. Develop and maintain system documentation and training ...

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Functional Lead Analyst information

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$11K

$107.7K

$160K

How much do functional lead analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for functional lead analyst in the United States is $107,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $130,500.00 per year, depending on experience, location, and employer.

What is a functional lead analyst?

A Functional Lead Analyst is a professional responsible for analyzing business processes, gathering requirements, and leading the implementation of solutions to improve organizational efficiency. They act as a bridge between business stakeholders and technical teams, ensuring that the solutions developed meet business needs. Functional Lead Analysts often oversee project teams, conduct system testing, and provide training or support to end-users. Their expertise typically spans both business operations and information technology, making them key players in successful project delivery.

How does a functional lead analyst typically collaborate with cross-functional teams to deliver successful projects?

A Functional Lead Analyst often acts as a bridge between business stakeholders and technical teams, facilitating clear communication and understanding of project requirements. They lead workshops, gather and document business needs, and ensure that proposed solutions align with organizational goals. Collaboration involves regular meetings with project managers, developers, and end users to clarify requirements, address challenges, and validate deliverables. This role requires strong interpersonal skills and adaptability, as working with diverse groups is essential for delivering successful outcomes.

What are the key skills and qualifications needed to thrive as a functional lead analyst, and why are they important?

To thrive as a Functional Lead Analyst, you need expertise in business process analysis, requirements gathering, and domain-specific knowledge, often supported by a relevant degree or certification. Familiarity with ERP systems, project management tools, and data analysis software such as SAP, Oracle, or Jira is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help facilitate collaboration between technical teams and business stakeholders. These competencies are crucial for translating business needs into effective solutions and ensuring successful project outcomes.

What is the difference between Functional Lead Analyst vs Business Analyst?

AspectFunctional Lead AnalystBusiness Analyst
Required CredentialsBachelor's degree, certifications like CBAP or PMI-PBABachelor's degree, certifications like CCBA or PMI-PBA
Work EnvironmentLeads functional teams, collaborates with technical and business unitsAnalyzes business needs, documents requirements, works with stakeholders
Employer & Industry UsageFinancial, healthcare, IT sectors; used in large projectsVarious industries; common in project initiation and requirements gathering

The Functional Lead Analyst typically oversees functional teams and ensures technical solutions meet business needs, often requiring technical certifications. Business Analysts focus on gathering and analyzing requirements to support project goals. Both roles are essential in project lifecycle stages but differ in scope and responsibilities.

How much does a functional lead analyst make?

A functional lead analyst typically earns between $80,000 and $130,000 annually, depending on experience, industry, and location. They often require strong analytical skills, domain knowledge, and proficiency with tools like SQL or SAP to perform their responsibilities effectively.
More about Functional Lead Analyst jobs

What are popular job titles related to Functional Lead Analyst jobs?

For Functional Lead Analyst jobs, the most frequently searched job titles are:

Functional Lead Analyst jobs near you
Infographic showing various Functional Lead Analyst job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $107,672 per year, or $51.8 per hour.

ServiceNow Functional Lead

Reston, VA • On-site

Acuity INC
See more jobs at Acuity INCexternal

$150K - $160K/yr

Full-time

Re-posted 2 days ago

Key responsibilities

  • Lead functional analysis and requirements definition supporting ServiceNow platform assessment and modernization efforts.

  • Work with stakeholders to evaluate current processes and define standardized ITSM workflows aligned with ServiceNow capabilities.

  • Develop and coordinate functional testing strategies including user acceptance testing (UAT) and validation of implemented platform capabilities.

Job description

Acuity, Inc. seeks a dynamic ServiceNow Functional Lead to support a highly visible federal ServiceNow platform modernization initiative. This role leads functional analysis, ITSM process alignment, and stakeholder coordination for modernization of the agency’s enterprise ServiceNow platform.

Acuity supports mission-critical federal programs, and this role works directly with government stakeholders, architects, and engineering teams to assess the current platform, define functional requirements, and guide implementation of standardized ServiceNow service management capabilities.

The Functional Lead serves as the primary bridge between business stakeholders and technical teams, ensuring ServiceNow capabilities align with operational needs, ITSM best practices, and enterprise service delivery goals.


If you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a positive impact, you might find a good fit at Acuity. We serve federal agencies as a trusted digital strategy and technology consulting firm, providing innovative technical leadership to support our customers critical missions.

The Functional Lead works with government stakeholders, architects, and development teams to define, implement, and mature enterprise ServiceNow capabilities. The individual will:

  • Lead functional analysis and requirements definition supporting ServiceNow platform assessment and modernization efforts.
  • Identify, document, and prioritize ITSM functional requirements across key processes including Incident, Problem, Change, Major Incident, and Knowledge Management.
  • Work with stakeholders to evaluate current processes and define standardized ITSM workflows aligned with ServiceNow capabilities.
  • Translate operational requirements into clear functional specifications supporting ServiceNow configuration and development.
  • Collaborate with architects and developers to ensure functional requirements are implemented through scalable, maintainable ServiceNow configurations.
  • Facilitate stakeholder workshops, requirements sessions, and process design discussions supporting platform modernization.
  • Support definition and governance of service catalog offerings, request models, and service ownership structures.
  • Develop and coordinate functional testing strategies including user acceptance testing (UAT) and validation of implemented platform capabilities.
  • Monitor project progress and maintain functional artifacts including requirements documentation, process models, and implementation plans.
  • Work closely with stakeholders to adapt platform capabilities as operational needs evolve.
  • Provide user guidance and training on implemented ITSM capabilities within ServiceNow.

Qualifications

  • Bachelor’s Degree
  • Minimum five (5) years of experience supporting ServiceNow implementations or enterprise ITSM platforms.
  • Demonstrated knowledge of ITIL and ITSM processes.
  • Experience gathering, documenting, and managing functional requirements for enterprise systems.
  • Experience supporting ServiceNow implementations across multiple modules or platform capabilities.
  • Demonstrated ability to analyze multiple solution approaches and advise leadership on functional and operational implications.
  • Strong understanding of enterprise information systems including application development, integrations, security considerations, and operational support models.
  • Strong leadership, facilitation, and problem-solving skills.
  • Strong written and verbal communication skills with the ability to work effectively across technical and business teams.
  • Certified ScrumMaster (CSM).

Desired Qualifications

  • PMP certification.
  • Experience supporting ServiceNow ITSM implementations.

Clearance Requirements

  • Must be a US Citizen and able to obtain and maintain a Public Trust clearance.

USD $150,000.00/Yr.
USD $160,000.00/Yr.
The salary range for this position represents Acuity's good faith estimate of the compensation for this job title at the time of posting. Final compensation will be determined based on factors including, but not limited to, the candidate's qualifications, experience, education, certifications, skills, geographic location, contract requirements, applicable labor categories, and, where applicable, contract award and funding.

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