Full Time Wayfair Customer Service Jobs (NOW HIRING)

IC Warehouse Associate

Location: Port Wentworth | Department: Inventory Control / Quality Assurance | Job Type: Full-time | Pay: $24.25 - $26.25

About the Role: Your Impact 

As an IC Warehouse Associate, you are the guardian of inventory integrity and product quality within our fulfillment network. You play a crucial role in ensuring the accuracy of all stock and the quality of merchandise, which directly impacts customer satisfaction and reduces loss. This position requires meticulous attention to detail, advanced system work, and physical capability, all while operating in a fast-paced environment and adhering to strict safety protocols.

Why Join Our Team? (Your Perks & Growth) 

• Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and bonuses.
• Comprehensive Benefits: Potential for medical, dental, vision, 401(k) match, and paid time off based on role type.
• Safety First Culture: We are relentlessly focused on a safe work environment for all employees.
• Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

What You’ll Do (Core Responsibilities) 

Your primary focus will be on inventory accuracy and quality control, which may require cross-training in other departments (Receiving, Shipping, Returns) to resolve discrepancies:

Inventory Control & Accuracy: 

• Perform comprehensive Cycle Counts (daily, weekly, monthly, quarterly) of warehouse locations to ensure systematic stock accuracy.
• Investigate and resolve inventory discrepancies, including managing damaged, misplaced, or missing products from the moment the exception is detected until its resolution.
• Monitor and troubleshoot reports related to unavailable inventory, defects, and adjustments to proactively identify and address stock issues.

Quality Assurance & Audits: 

• Perform quality inspections of inbound units and existing warehouse stock, assessing the condition of items and processing damaged or non-conforming items for disposition.
• Complete putaway audits, relabel products as needed, and ensure proper documentation of quality issues (e.g., OS&D - Overage/Shortage/Damage).

Technology & Data: 

• Utilize Warehouse Management Software (WMS), handheld devices (e.g., Nexus), and systems like Excel/Google Sheets to sort data, track inventory, and process resolutions.

Material Handling Equipment (MHE) Operation: 

• Safely operate various MHE, including Order Pickers (Cherry Pickers) and Reach Trucks, to access and move stock for cycle counting, quality checks, and inventory resolution, often at high elevations.

Safety & Teamwork: 

• Adhere strictly to all safety procedures and guidelines and maintain a clean, organized work area (5S) to ensure safety and efficiency.
• Collaborate with team members across departments to meet daily targets and support teams during peak volumes.

What You’ll Need (Minimum Requirements) 

Physical Stamina: 

• The ability to stand, walk, bend, lift, and work a full shift (8+ hours) in a dynamic, non-climate-controlled warehouse environment.

Lifting Capability: 

• The ability to frequently lift and move merchandise up to 75 lbs. unassisted. Must be able to team lift up to 150 lbs..

Experience & Skills: 

• At least 1 year of experience with cycle counts is required.
• Basic to intermediate computer skills, including proficiency with Outlook and Excel or Google Sheets.
• PIV Certification (Cherry Picker/Reach Truck/Electric Pallet Jack) or willingness to be trained is often required.

Language & Reasoning: 

• Ability to read and comprehend simple instructions, safety rules, and procedure manuals in English. 
• Strong attention to detail and problem-solving skills are essential.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
 
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.