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Full Time Software Support Specialist Jobs in Springfield, IL

defi AUTO LLC

ITSM Specialist

Springfield, IL · On-site

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

Carmax

Customer Specialist - Full Time

Springfield, IL · On-site

$17.20 - $25.80/hr

You'll act as a trusted guide, supporting customers through every step of their car-buying and ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

Carmax

Customer Specialist - Full Time

Springfield, IL · On-site

$17.20 - $25.80/hr

You'll act as a trusted guide, supporting customers through every step of their car-buying and ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

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Full Time Software Support Specialist information

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How much do full time software support specialist jobs pay per year?

As of Aug 29, 2026, the average yearly pay for full time software support specialist in Springfield, IL is $57,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $63,400.00 per year, depending on experience, location, and employer.

What is a full time software support specialist?

Full Time Software Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing software applications. They work full-time hours to resolve technical issues, answer user inquiries, and ensure that software systems function smoothly. Their responsibilities often include diagnosing problems, providing solutions, documenting issues, and sometimes training users. These specialists play a crucial role in improving user satisfaction and minimizing downtime caused by software-related problems.

What are the key skills and qualifications needed to thrive as a full time software support specialist, and why are they important?

To excel as a Full Time Software Support Specialist, you need a strong understanding of software troubleshooting, customer service principles, and relevant technical knowledge, often supported by a degree in IT or related fields. Familiarity with support ticketing systems, remote desktop tools, and knowledge base platforms is typically required, and certifications like CompTIA ITF+ or A+ can be advantageous. Exceptional communication, patience, and problem-solving skills help you effectively resolve user issues and build rapport with clients. These competencies are crucial for providing timely, accurate support and ensuring customer satisfaction in a technology-driven environment.

What are some common challenges full time software support specialists face, and how can they effectively address them?

Full Time Software Support Specialists often encounter challenges such as managing a high volume of support tickets, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To address these challenges, specialists typically develop strong organizational skills, leverage knowledge bases and internal documentation, and collaborate closely with development teams for advanced problem-solving. Continuous learning about product updates and fostering clear communication with customers can also help specialists provide efficient and empathetic support.

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What cities near Springfield, IL are hiring for Full Time Software Support Specialist jobs?

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Full Time Software Support Specialist jobs near you

IT Support Specialist II

Springfield, IL • On-site

Midwest Technical Institute and Delta Technical College
See more jobs at Midwest Technical Institute and Delta Technical Collegeexternal

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

IT Support Specialist II
Position Summary
The IT Support Specialist II provides technical support to end users and assists with the day-to-day administration, maintenance, and support of the organization’s technology environment. This position troubleshoots and resolves hardware, software, and system-related issues; installs and configures software and system upgrades; and prepares, deploys, and maintains desktop and laptop computers.
The role also supports user access and account administration across multiple systems, including creating, modifying, and disabling accounts, and assists with the setup and administration of company-issued mobile devices. The IT Support Specialist II serves as a responsive technical resource to employees, helping ensure technology issues are resolved efficiently and systems remain secure, reliable, and operational.
Key Responsibilities
  • Prepares users by designing and conducting training programs, providing references and support.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Protects organization's value by keeping information confidential.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Identify user needs.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Administer desktop computers, printers, routers, switches, phones, software deployment, security updates and patches.
  • Creating and maintaining Helpdesk SOP’s
  • RingCentral phone system move, add, changes
Required Skills amp; Experience
Technical Skills
  • Windows Operating Platform (Win10/11)
  • Experience supporting Microsoft Desktop operating systems.
  • Experience with Office 365 tenant space amp; user administration and applications
  • Experience with Active Directory
  • Proficiency using remote access tools.
  • Knowledge of working within a ticketing system
  • Experience with RingCentral or other SaaS telephony platforms
Communication Skills
  • Proven, excellent customer service
  • Patience under stressful situations (i.e. network outages, server down, etc.)
  • Ability to think critically by using reasoning to identify the strengths and weaknesses of alternative approaches to problems
  • Ability to work alone, in a group, or under direct supervision effectively
  • An attitude conducive to learning and accepting challenges head on is a must
  • Highly self-motivated and self-directed
  • Strong attention to detail
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Ability to effectively prioritize and execute tasks in a fast-paced environment
Education amp; Qualifications
  • Associate or Bachelor’s degree in Information Systems or related field or equivalent experience.
  • A+ or Network+ certifications.
  • Microsoft certifications are a plus.
Experience
  • 5+ years of experience in IT support, help desk, or desktop support roles.
Working Conditions
  • Standard Office/Campus Environment
  • Sit for extended periods of time
  • Ability to lift and move computer equipment up to 25-40 pounds
Compensation
  • $55,000 - $65,000
    • Starting rate will be commensurate with experience/skill
  • Benefits-
    • Comprehensive health, dental and vision insurance.
    • Paid Time Off and Holiday Pay,
    • 401K Retirement Plan with Employer Match
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