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Full Time Smartcomm Jobs (NOW HIRING)

... full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental ... Preferred Skill and Experience relevant experience in SmartComm Product suite. Should have ...

Remote Job Type: Full-time We seek a skilled and experienced Customer Communications Management ... Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead ...

Remote Job Type: Full-time We seek a skilled and experienced Customer Communications Management ... Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead ...

Full Time Smartcomm information

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$12

$17

$25

How much do full time smartcomm jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for full time smartcomm in the United States is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Full Time Smartcomm vs Customer Service Representative?

AspectFull Time SmartcommCustomer Service Representative
CredentialsTypically requires communication or technical certificationsHigh school diploma or equivalent often sufficient
Work EnvironmentOffice or call center setting, often with technical toolsCall centers, retail, or office environments
Industry UsageTelecommunications, tech companies, customer supportRetail, service, telecommunications
Job FocusHandling technical inquiries, troubleshooting, product supportResponding to customer questions, issue resolution

Full Time Smartcomm roles typically involve technical support and require specific certifications, working in specialized environments. Customer Service Representatives focus on general customer interactions, often with less technical training. Both roles are vital in customer support but differ in technical complexity and credentials.

More about Full Time Smartcomm jobs

What are the most commonly searched types of Smartcomm jobs?

The most popular types of Smartcomm jobs are:

Infographic showing various Full Time Smartcomm job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $36,392 per year, or $17.5 per hour.

Smartcomm Lead Consultant

Infosys

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

152nd of 224 rated it services


Job description


In the assigned Job Role of Process Project Lead 1, your Area Of Responsibility will be as below:
• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on process oriented product evaluation, benchmarking studies and process improvement projects
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
Your contribution to the team:
• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities
EEO/About Us
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Preferred Skill and Experience
relevant experience in SmartComm Product suite. Should have experience on end to end integration with enterprise applications utilizing SmartComm API's
Strong understanding of SmartComm concepts and development
Strong hands on experience on all SmartComm modules - Data Modeler, Advanced Template Designer and Web Editor
In-Depth knowledge of SmartComm's Appliance Configuration and Deployment Models (Cloud/Hybrid)
Should be well versed with Rationalization concepts, Migration of templates from Legacy to SmartComm and Admin work like setting up of Users and approval workflows.
Hands on experience in creating Scriptable Batch Config/Template Selector and Output Configurations for post processing
Sound knowledge in generating Interactive communications using Draft Editor
Should be well versed with handling and creating JSON objects.
Experience on Core Java, Spring framework, Microservice based architecture would be desirable
Experience on Greenfield implementations, other CCM products would be desirable
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Overview
The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

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