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Ecm Tek Llc

CCM Developer

Glasgow, KY · Remote

Remote Job Type: Full-time We seek a skilled and experienced Customer Communications Management ... Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead ...

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As of Sep 8, 2026, the average hourly pay for full time smartcomm in the United States is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.99 per hour, depending on experience, location, and employer.

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AspectFull Time SmartcommCustomer Service Representative
CredentialsTypically requires communication or technical certificationsHigh school diploma or equivalent often sufficient
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Industry UsageTelecommunications, tech companies, customer supportRetail, service, telecommunications
Job FocusHandling technical inquiries, troubleshooting, product supportResponding to customer questions, issue resolution

Full Time Smartcomm roles typically involve technical support and require specific certifications, working in specialized environments. Customer Service Representatives focus on general customer interactions, often with less technical training. Both roles are vital in customer support but differ in technical complexity and credentials.

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Infographic showing various Full Time Smartcomm job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Hybrid job distribution, with an average salary of $36,392 per year, or $17.5 per hour.

CCM Developer

Glasgow, KY • Remote

Ecm Tek Llc
See more jobs at Ecm Tek Llcexternal

Full-time

Re-posted 4 hours ago

Job description

Job Title: CCM Developer


Location: Remote


Job Type: Full-time


Job Description:

We seek a skilled and experienced Customer Communications Management (CCM) Developer to join our team. As a CCM Developer, you will be responsible for designing, developing, and implementing solutions using CCM applications such as SmartCOMM, xPression, and Thunderhead. Your role will involve working closely with cross-functional teams to enhance customer communication processes and ensure the delivery of personalized and engaging communications.


Key Responsibilities:

  1. Solution Development: Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead applications to meet business requirements.
  2. Data Transformation: Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications.
  3. Template Design: Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines.
  4. Integration: Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange.
  5. Quality Assurance: Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications.
  6. Documentation: Maintain detailed documentation of CCM configurations, templates, and processes.
  7. Collaboration: Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies.
  8. Training: Provide training and support to end-users on CCM applications and best practices.


Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in developing CCM solutions using SmartCOMM, xPression, and Thunderhead applications.
  • Strong knowledge of SQL for data manipulation and retrieval.
  • Proficiency in XML and data transformation.
  • Familiarity with Microsoft Word for template design and document generation.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and teamwork abilities.
  • Ability to work independently and meet project deadlines.


Preferred Skills:

  • Certification in SmartCOMM, xPression, or Thunderhead CCM applications.
  • Experience with other CCM tools or platforms.
  • Knowledge of scripting languages (e.g., JavaScript, VBScript).
  • Understanding of document composition and variable data printing.

How to Apply:

If you are a motivated CCM Developer with the skills and experience required to excel in this role, please submit your resume and a cover letter detailing your relevant experience and why you are a strong fit for this position.

Apply