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Remote Smartcomm Jobs (NOW HIRING)

Remote Job Type: Full-time We seek a skilled and experienced Customer Communications Management ... Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead ...

Remote Job Type: Full-time We seek a skilled and experienced Customer Communications Management ... Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead ...

Remote Smartcomm information

What are the key skills and qualifications needed to thrive as a Remote Smartcomm Specialist, and why are they important?

To excel as a Remote Smartcomm Specialist, you need a strong background in document automation, template management, and knowledge of Smart Communications software, often supported by experience with enterprise content management solutions. Familiarity with cloud-based platforms, XML/XSLT, and certifications in Smart Communications or similar tools are commonly required. Critical soft skills include problem-solving, attention to detail, and effective remote communication to collaborate with distributed teams. These skills are essential for ensuring accurate, efficient document processes and seamless integration within complex digital environments.

What are the unique challenges and advantages of working as a Remote Smartcomm specialist compared to an on-site communications role?

As a Remote Smartcomm specialist, you'll frequently collaborate with team members and clients across different time zones, which can present challenges in scheduling meetings and ensuring timely communication. However, remote work offers greater flexibility and autonomy, allowing you to tailor your workflow for maximum productivity. You'll rely heavily on digital collaboration tools to share updates, manage projects, and coordinate with IT, marketing, and customer service teams. Building strong relationships virtually and proactively managing communication are key to success in this role.

What are Remote Smartcomm jobs?

Remote Smartcomm jobs typically involve working with Smart Communications (Smartcomm) software, which is used for customer communications management (CCM). These roles often include tasks such as designing, developing, and maintaining communication templates, collaborating with teams to streamline document automation, and ensuring regulatory compliance in communications. Working remotely in Smartcomm positions allows professionals to perform these tasks from any location, leveraging cloud-based tools and platforms. Such roles are common in industries like insurance, banking, and financial services where personalized, compliant customer communication is critical.

What is the difference between Remote Smartcomm vs Remote Customer Service Representative?

AspectRemote SmartcommRemote Customer Service Representative
Required CredentialsCommunication skills, basic tech knowledgeHigh school diploma, communication skills
Work EnvironmentHome office, online platformsHome office, call centers or online
Industry UsageTelecommunications, tech companiesRetail, service industries
Job FocusTechnical support, customer engagementHandling customer inquiries, support

Remote Smartcomm roles typically focus on technical support and customer engagement within tech or telecom industries, requiring basic communication skills. Remote Customer Service Representatives handle general inquiries across various sectors, often with similar communication requirements. While both roles are remote and customer-focused, Smartcomm positions often involve technical knowledge, whereas customer service roles emphasize general support skills.

More about Remote Smartcomm jobs
What cities are hiring for Remote Smartcomm jobs? Cities with the most Remote Smartcomm job openings:
What are the most commonly searched types of Smartcomm jobs? The most popular types of Smartcomm jobs are:
What states have the most Remote Smartcomm jobs? States with the most job openings for Remote Smartcomm jobs include:
What job categories do people searching Remote Smartcomm jobs look for? The top searched job categories for Remote Smartcomm jobs are:
Infographic showing various Remote Smartcomm job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 1% Internship, 1% As Needed, 91% Part Time, 3% Temporary, and 1% Nights. Highlights an 47% Physical, 29% Hybrid, and 24% Remote job distribution.

PLADS Application Developer (SmartCOMM)

Aflac Incorporated

Columbus, GA • On-site, Remote

$115K - $130K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago


Aflac rating

6.8

Company rating: 6.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

231st of 260 rated insurance


Job description

Salary Range: $115,000 - $130,000

Job Posting End Date: May 31, 2026

 

We've Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all...The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

  • If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
  • If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

 

What does it take to be successful in this role?

  • Sound knowledge about SmartCOMM Modules - Data Modeler, Advanced Template Designer and Web Editor
  • Strong knowledge in generating Interactive communications (Draft Editor, Data Capture)
  • Good knowledge of Thunderhead/Smart Communication API's
  • Should be well versed with preparation of the XML data schema and their mappting to business data objects
  • Requirements Definition Development and developing business templates sa per business requirements
  • Consolidating form templates, recognizing common graphical elements, information blocks, layouts, variable data requirements, funcational similarity and multilingual
  • Strong understanding of SmartCOMM/Thunderhead concepts & developmentSound knowledge of SmartCOMM (Thunderhead) Suites of Products - Advanced Template Designer (Business Content Studio and Admin), Data Modeller (Business Object Studio)
  • Attention to detail and results oriented, with a strong customer focus
  • Ability to work as part of a team and independently
  • Problem-solving and technical communication skills
  • Ability to prioritize workload to meet tight deadlines
  • Self-accountable with the ability to prioritize well and work in environments with competing and alternating priorities, with a constant focus on delivery
  • Refined business acumen and established domain / industry vertical expertise

Education & Experience Required

  • Bachelor's Degree in Computer Science, Information Systems, or related IT field.
  • Four or more years of SmartCOMM programming experience or related work experience
  • Experience and understanding of multiple programming languages and applicable applications

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

  • Contributes to the development effort by participating in workshops, speaking about technical solutions, builds prototypes and takes on coding assignments
  • Translates simple to moderately complex user stories into functional and actionable software within the IT environment
  • Collaborates on and informs cross-functional teams of new feature technical design, technical requirements, limitations, and implementation
  • Performs unit testing, integration testing, and performance testing of new product functionality; analyzes and mitigates issues identified during testing
  • Actively participates in meetings with representatives from multiple business and/or IT units
  • Performs other duties as required

Total Rewards

The salary range for this job is $115,000 - $130,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

 

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

 

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

#DICE


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