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Full Time Remote Workforce Management Jobs (NOW HIRING)

The Knot Worldwide

Workforce Manager

$59.10K - $101.31K/yr

Bachelor's degree in Business, Analytics, Statistics, Operations Management, or related field * Or ... This role is fully remote and not tied to any specific office location. While there are no regular ...

Netflix

Systems Analyst, CS Workforce Management

$115K - $190K/yr

Summary of the Role The Systems Analyst, CS Workforce Management, plays a critical role in ... Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation ...

Netflix

Systems Analyst, CS Workforce Management

$115K - $190K/yr

Summary of the Role The Systems Analyst, CS Workforce Management, plays a critical role in ... Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation ...

Medical Record Associates

We support the work/life balance in our employees in offering 100% remote workforce in the United ... Flexibility: Full time remote position * Work/Life balance - Generous PTO * Paid MRA holidays ...

Possibilities

BCBA (Full-Time, Remote)

Saint George, UT · Remote

$75K - $105K/yr

Remote BCBA The BCBA Clinician practices under the close, ongoing supervision of the Clinical ... Fill in gaps and/or provide support during callouts and other low-level management issues * Carry a ...

ClinDCast LLC

Workforce Architect

Manhattan, NY · Remote

$70 - $80/hr

Job Summary: We are seeking a highly skilled Workforce Architect with deep expertise in ADP ... management related to WFS deployments and upgrades. This is a remote position.

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How much do full time remote workforce management jobs pay per year?

As of Jun 2, 2026, the average yearly pay for full time remote workforce management in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Remote Workforce Management vs Remote Workforce Coordinator?

AspectFull Time Remote Workforce ManagementRemote Workforce Coordinator
CredentialsExperience in HR, operations, or management; often requires relevant certificationsTypically requires HR or administrative experience; certifications are optional
Work EnvironmentOversees remote teams, manages policies, and ensures productivitySupports remote teams by coordinating schedules and communication
Employer & Industry UsageUsed by HR departments, large organizations, and remote-first companiesCommon in staffing agencies, HR firms, and organizations with remote teams

Full Time Remote Workforce Management involves strategic oversight of remote teams, focusing on policies, productivity, and resource allocation. In contrast, a Remote Workforce Coordinator handles day-to-day coordination, scheduling, and communication support. Both roles are essential for effective remote work operations but differ in scope and responsibilities.

What cities are hiring for Full Time Remote Workforce Management jobs? Cities with the most Full Time Remote Workforce Management job openings:
What are the most commonly searched types of Remote Workforce Management jobs? The most popular types of Remote Workforce Management jobs are:
What states have the most Full Time Remote Workforce Management jobs? States with the most job openings for Full Time Remote Workforce Management jobs include:
Full Time Remote Workforce Management jobs near you
Senior Manager, Contact Center - BPO & Workforce Management (Remote)

Senior Manager, Contact Center - BPO & Workforce Management (Remote)

Lands' End

Dodgeville, WI • On-site, Remote

$90K - $105K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 4 hours ago

Lands' End rating

7.0

Company rating: 7.0 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

17th of 102 rated fashion retailers

Job description

This position is a fully remote role. Travel is required up to 20% of the time to our BPO facilities and WI headquarters.
We are seeking an experienced Senior Manager, Contact Center - BPO & Workforce Management to provide strategic leadership across outsourced contact center partners and enterprise workforce management functions. This role is critical in ensuring the right staffing, at the right time, at the right cost-while delivering a strong, consistent customer experience across both internal and external teams.
This leader will serve as a key partner to third-party BPO providers, driving performance, capacity planning, and operational alignment, while also overseeing workforce management strategies that support business growth, peak planning, and cost optimization.
Responsibilities:
BPO Strategy & Partner Leadership
  • Provide senior-level oversight and strategic direction for third-party BPO contact center partners.

  • Partner with BPOs to align on hiring plans, ramp schedules, productivity targets, and attrition assumptions.

  • Support vendor selection activities, including RFPs, onboarding, and contract negotiations.

  • Monitor and optimize BPO performance through data-driven insights, KPI management, and ongoing operational reviews.

  • Build strong working relationships across global partners and internal stakeholders.

Workforce Management Leadership
  • Lead workforce management strategy across contact center operations, including forecasting, capacity planning, scheduling, and headcount optimization.

  • Ensure workforce plans support seasonal volume swings, peak periods, and long-term business needs.

  • Guide and develop a team of analysts focused on performance metrics, staffing models, and operational reporting.

  • Partner cross-functionally to align workforce plans with financial targets and customer experience goals.

Operational & Strategic Impact
  • Independently lead complex initiatives and cross-functional projects with decision-making authority.

  • Serve as a key contributor to new systems or technology implementations affecting contact center operations.

  • Use data and analytics to inform decisions, improve performance, and drive continuous improvement across internal and outsourced environments.

Qualifications:
Experience & Expertise
  • 8-12 years of progressive leadership experience, with a strong background in contact center operations.

  • 5+ years of experience in workforce management (forecasting, capacity planning, scheduling).

  • 3+ years managing outsourced, offshore, or nearshore BPO partners.

  • Experience supporting RFPs, vendor onboarding, or contract negotiations.

  • Demonstrated understanding of the BPO landscape and evolving outsourcing models.

  • Experience leading multisite or global contact center operations.

Leadership & Skills
  • Strategic thinker with the ability to translate business goals into operational plans.

  • Strong data-driven decision-maker with excellent analytical skills.

  • Effective communicator with the ability to influence across teams, levels, and cultures.

  • Proven ability to manage competing priorities in a fast-paced, changing environment.

  • Comfortable working across time zones and supporting global operations.

Education
  • Bachelor's degree required or equivalent experience.

  • Advanced degree (MBA or similar) preferred.

Why Join Us
You'll have the opportunity to shape how outsourced partners and workforce strategies support a high-quality customer experience-at scale. This role offers visibility, influence, and the chance to drive meaningful operational impact across a complex, evolving contact center environment.
The pay range for this position is $90,000 - $105,000. An employee's pay within the salary range will be based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, geographical location, and business or organizational needs. This position may also be eligible for annual merit increase, bonus, and/or incentive compensation. We also offer a comprehensive benefits package including paid time off, health, dental, vision, and disability benefits.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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