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Full Time Remote Production Support Jobs in Boston, MA

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Full Time Remote Production Support information

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$72

How much do full time remote production support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for full time remote production support in Boston, MA is $37.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $58.51 per hour, depending on experience, location, and employer.

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For Full Time Remote Production Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Full Time Remote Production Support jobs in Boston, MA look for?

The top searched job categories for Full Time Remote Production Support jobs in Boston, MA are:

Application Support & Development Engineer

Northern Base

Bedford, MA • Remote

Full-time

Posted 17 days ago


Job description

Hiring Alert | Application Support & Development Engineer

Location: Bedford, MA (Remote)
Employment Type: Full-Time
Visa Type: USC / GC Only
Experience: 8+ Years

Top Must-Have Skills
  • Life Sciences Application & Platform Support
  • Scientific & Clinical Applications
  • Application Administration & Production Support
  • Azure Infrastructure
  • IAM / User Access Management
  • Application & Database Configuration
  • Validation, Compliance & Operational Readiness
  • Vendor Management & IT Managed Services
Required Skills
  • 8+ years of experience in application support, application development, platform support, or IT engineering
  • Strong experience supporting Life Sciences applications across Translational Sciences, Clinical Data Management, Biostatistics, and Statistical Programming
  • Hands-on experience supporting applications such as SAS, Pinnacle 21 Enterprise, Spotfire, JMP, Clymb TFL Viewer, SENDview, Phoenix WinNonlin, or similar Life Sciences platforms
  • Experience with scientific and research applications such as MOE, Geneious, SnapGene, PyMOL, FlowJo, HALO, Protein Metrics, Mascot, QIAGEN, Alamut, or similar tools
  • Experience with application administration, troubleshooting, configuration, upgrades, patching, deployment, and production support
  • Strong experience working with Azure infrastructure, including Azure Portal, application servers, file shares, storage, connectivity, backup, and environment readiness
  • Experience with application and database installation, configuration, and maintenance
  • Knowledge of IAM, including user provisioning and de-provisioning automation
  • Experience supporting security reviews, infrastructure requirements, compliance, validation, and operational readiness
  • Strong experience creating and maintaining runbooks, support procedures, knowledge articles, escalation paths, and operational documentation
  • Experience with P1 incident management, production troubleshooting, ticket triage, and issue resolution
  • Experience coordinating with Infrastructure, Security, IAM, Enterprise Architecture, vendors, and business stakeholders
  • Strong vendor management experience, including SLA adherence, incident trends, service quality, and continuous improvement
  • Strong understanding of Life Sciences scientific data management, with exposure to protein analysis, mass spectrometry, bioinformatics, or related applications preferred
  • Bachelor's degree in Computer Science or a related technical field preferred
Key Responsibilities
  • Serve as the IT managed services lead for applications supporting Translational Sciences and Development.
  • Provide hands-on technical support for application administration, troubleshooting, configuration, upgrades, and production operations.
  • Perform or coordinate application and database installation, configuration, patching, deployment, and validation activities.
  • Support applications and infrastructure within Azure environments.
  • Coordinate onboarding of new applications with Enterprise Architecture, Infrastructure, Security, IAM, and other IT teams.
  • Assess new applications and significant application changes for technical fit, hosting model, integrations, security, database requirements, compliance, and operational readiness.
  • Prepare technical materials for technology review boards, including solution summaries, architecture considerations, risks, dependencies, and recommendations.
  • Coordinate application onboarding, vulnerability remediation, environment setup, and production readiness.
  • Provide user support, including logging, triaging, responding to, and coordinating resolution of P1 and production issues.
  • Work with IAM teams to automate user access provisioning and de-provisioning where feasible.
  • Create and maintain runbooks, support documentation, escalation procedures, and operational readiness materials.
  • Monitor vendor performance, SLA adherence, operational metrics, recurring issues, and service quality.
  • Communicate risks, issues, decisions, and status updates to IT leadership, business stakeholders, vendors, and cross-functional teams.
  • Drive continuous improvement while maintaining production stability and a strong customer-service mindset.
Ideal Candidate

A senior Application Support & Development Engineer / Life Sciences IT Engineer with strong hands-on experience supporting Life Sciences applications, Azure infrastructure, application administration, IAM, production support, validation, security, and operational readiness, combined with strong vendor management, technical leadership, stakeholder coordination, and troubleshooting skills.