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Full Time Remote Email Support Jobs (NOW HIRING)

Libsyn

Podcaster Support I

$16.50 - $21.75/hr

Remote, USA Why This Role Exists At Libsyn, supporting our creators is at the very core of our ... email support) while resolving an average of 15+ customer tickets daily depending on volume.

New

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Blue Mantis Employment Type: Full Time Location: Remote Compensation: $21.00 - $25.00 / hour ... Email support - Exchange/O365 Administration * Azure/EntraID Active Directory Administration

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

Manage inbound communication via telephone, email, support tickets, and customer portal. * Utilize ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Wayvia

Customer Support Specialist

$21 - $23/hr

Manage inbound communication via telephone, email, support tickets, and customer portal. * Utilize ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

The Dorm

HTML Email Developer (Contract)

Manhattan, NY · On-site +1

$40/hr

We're looking for a contract Email and Wordpress Developer to support our in-house development team ... Excellent communication skills and self-motivation while working autonomously in a remote ...

The Dorm

HTML Email Developer (Contract)

Manhattan, NY · Remote

$40/hr

We're looking for a contract Email and Wordpress Developer to support our in-house development team ... Excellent communication skills and self-motivation while working autonomously in a remote ...

GDIT

Support Assistant

WV · On-site +1

$29.52 - $37.95/hr

... email information to facilitate system access. * Troubleshoot end user issues across designated ... Remote Work Location: USA DC Washington Additional Work Locations: Any Location / Remote Total ...

GDIT

Support Assistant

Washington, DC · On-site +1

$29.52 - $37.95/hr

... email information to facilitate system access. * Troubleshoot end user issues across designated ... Remote Work Location: USA DC Washington Additional Work Locations: Any Location / Remote Total ...

Mutual of Omaha

Email Marketing Program Manager

Omaha, NE · Remote

$75K - $97K/yr

... Full Time Regular Location: Remote Categories: Marketing/Communications Bring your technical ... Experience working with APIs or system-to-system integrations that support automation at scale.

New

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How much do full time remote email support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for full time remote email support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Full Time Remote Email Support jobs near you
Infographic showing various Full Time Remote Email Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Podcaster Support I

Remote

Libsyn
Internet and IT • 51 - 200 employees
Learn more about Libsynexternal

$16.50 - $21.75/hr

Full-time

Posted 3 days ago

New

Job description

Job Title: Podcaster Support I

Department: Support

Reports to: Manager, Podcaster Support

Location: Remote, USA

Why This Role Exists

At Libsyn, supporting our creators is at the very core of our business. The Podcaster Support I role exists because we consider exceptional customer service to be of the utmost importance to our creators' success. You will be on the front lines of our industry-leading support team, serving as the primary guide and problem-solver for podcasters who rely on our platform to share their voices with the world. This position is vital to maintaining our high standards of care, resolving technical and account inquiries with empathy and expertise, and ensuring that every podcaster feels valued, heard, and empowered to grow their show.

The Role

Provides support to our customers across our podcast hosting and monetization platforms. Helping our customers attain their goals in podcasting, providing advice on getting the most out of our products and educating them on best practices. Conveying technical information in digestible language for non-technical users. Working to better our support team as a whole to provide the best customer support experience we can.

What Winning Looks Like

  1. Achieve SLA amp; CSAT Excellence (Months 1–3): Maintain a personal CSAT score of 90%+ and consistently hit or exceed SLA response times (one business day for email support) while resolving an average of 15+ customer tickets daily depending on volume.
  2. Master Media amp; Directory Troubleshooting (Months 3–6): Independently troubleshoot and resolve medium-complexity technical issues regarding RSS feeds, Apple Podcasts/Spotify etc., and audio encoding (such as MP3/M4A metadata, ID3 tags, and bitrate optimization).
  3. Optimize the Support Knowledge Base (By Month 6): Proactively identify knowledge gaps and author or update at least 8 high-quality articles in the internal knowledgebase.
  4. Drive Creator Success amp; Education (Year 1): Proactively educate creators on podcasting best practices (e.g., optimization of audio formats and monetization tools).
  5. Support Team Enablement amp; Mentorship (Year 1): Actively participate in team discussions, and assist others in answering questions, and helping with projects.


What We’re Looking For

Libsyn’s Core Values

Engaged

You show up every day with curiosity and energy. You take ownership and don’t wait to be managed.

Effective

You move work forward and produce quality outputs. You meet or exceed your commitments.

Collaborative

You make others better. You communicate across functions and share context openly.

Role-Specific Competencies

Customer Empathy amp; Support Care

You show deep empathy and patience with creators, ensuring every podcaster feels valued, heard, and supported regardless of their technical proficiency.

Technical Translation amp; Education

You translate complex technical concepts (such as RSS feeds, audio encoding, metadata, and directory validation) into clear, actionable, and jargon-free guidance for non-technical users.

Multi-Channel Troubleshooting

You methodically diagnose and resolve easy-to-medium complexity technical issues across multiple support channels (email and live chat) while meeting or exceeding SLA guidelines.

Knowledge Base Contribution

You proactively identify documentation gaps and author high-quality articles for both internal knowledge sharing and customer self-service.

Role-Specific Skills

Apply