ZipRecruiter

Log In

3

Full Time Remote Customer Success Jobs in Reston, VA

ID.me

Customer Onboarding Manager

Mclean, VA · On-site +1

To learn more, visit ID.me is a full-time, in-office culture. Unless a specific explicitly states ... Certain roles -- such as field-based sales or other remote-by-design positions -- may have ...

New

Team Velocity

Digital Marketing Analyst

Washington, DC · Remote

$48K/yr

This is a full-time, remote, salaried position. Candidates must reside in the continental U.S., no ... ensure customer success * Run analyses to highlight performance improvements * Support monthly ...

Team Velocity

Digital Marketing Analyst

Herndon, VA · On-site +1

$48K/yr

This is a full-time, remote, salaried position. Candidates must reside in the continental U.S., no ... ensure customer success * Run analyses to highlight performance improvements * Support monthly ...

Team Velocity

Digital Marketing Analyst

Herndon, VA · Remote

$48K/yr

This is a full-time, remote, salaried position. Candidates must reside in the continental U.S., no ... ensure customer success * Run analyses to highlight performance improvements * Support monthly ...

XTIVIA

Be Seen First

Remote Senior Account Executive - Commercial ITSM Sales

Washington, DC · Remote

$95K - $125K/yr

... Full Time Travel Up to 30% Status Exempt Work Authorization U.S. Citizenship required - At this ... Partner with Solutions Engineers, Professional Services, Marketing, and Customer Success teams to ...

next page

Showing results 1-20

All JobsCustomer Success JobsFull Time Remote Customer Success JobsFull Time Remote Customer Success Jobs in Reston, VA

Full Time Remote Customer Success information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do full time remote customer success jobs pay per year?

As of Jul 16, 2026, the average yearly pay for full time remote customer success in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Full Time Remote Customer Success roles typically do not pay $4,000 weekly unless they are senior or specialized positions with high commissions or bonuses. Most customer success jobs offer salaries ranging from $50,000 to $80,000 annually, which equates to about $1,000 to $1,600 weekly. High-paying roles in sales, software development, or consulting may reach or exceed $4,000 weekly without requiring a degree, often relying on experience, skills, or certifications.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs) as their role involves complex interpersonal skills, understanding customer needs, and providing personalized support. AI tools can assist CSMs by automating routine tasks and analyzing data, but human judgment and relationship management remain essential in customer success roles.

What is the difference between Full Time Remote Customer Success vs Full Time Remote Customer Support?

AspectFull Time Remote Customer SuccessFull Time Remote Customer Support
Primary FocusBuilding long-term client relationships and ensuring product adoptionResolving immediate technical issues and providing troubleshooting assistance
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentCollaborative with sales and product teams, proactive engagementReactive support, often via chat or email
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Full Time Remote Customer Success focuses on fostering ongoing client relationships and ensuring long-term satisfaction, while Full Time Remote Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but Customer Success emphasizes proactive engagement, whereas Customer Support is more reactive.

How to make 2000 a week working from home?

Full Time Remote Customer Success roles typically pay between $15 and $30 per hour, so earning $2000 weekly requires working approximately 67 to 133 hours, which exceeds standard full-time hours. To reach this income, professionals often need to take on multiple roles, increase their hourly rate through specialized skills or certifications, or work overtime, while maintaining quality customer service and utilizing tools like CRM software.

How to make 1000 a week remotely?

A full-time remote customer success role can pay around $1,000 or more per week, depending on experience, company, and location. To achieve this, professionals often need strong communication skills, industry knowledge, and proficiency with customer relationship management (CRM) tools, and may work full-time hours with performance-based incentives or bonuses.
What are the most commonly searched types of Remote Customer Success jobs in Reston, VA? The most popular types of Remote Customer Success jobs in Reston, VA are:
What are popular job titles related to Full Time Remote Customer Success jobs in Reston, VA? For Full Time Remote Customer Success jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Full Time Remote Customer Success jobs in Reston, VA look for? The top searched job categories for Full Time Remote Customer Success jobs in Reston, VA are:
What cities near Reston, VA are hiring for Full Time Remote Customer Success jobs? Cities near Reston, VA with the most Full Time Remote Customer Success job openings:
Full Time Remote Customer Success jobs near you
Head of Client Success

Head of Client Success

Montage Marketing Group

Rockville, MD • On-site, Remote

$115K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Are you an experienced and highly strategic consulting leader focused on exceptional client experiences? Do you thrive on applying adaptable business strategies to ensure long-term client relationships? Have you developed a strong leadership brand through coaching and developing project management teams? Montage Marketing Group is seeking a Head of Client Success to provide strategic guidance and hands-on leadership to elevate our client experience and drive sustainable business growth.
Position Overview:
The Head of Client Success is responsible for driving key client account relationships in the pursuit of long-term, organic business growth. Overseeing a team of directors, project leads, and associates, this role is critical in delivering outstanding client experiences and cultivating sustainable contracting relationships across private and public-sector accounts. Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance, and high-level account oversight.
This is a full-time, exempt position working a hybrid schedule at Montage's Rockville, MD office and the employee's home office. If you are not local to the Washington D.C. Metro area, remote opportunities may be available for those who reside in Arizona, Delaware, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, New York, North Carolina, South Carolina, Texas, Virginia, or West Virginia. The anticipated annual salary for this position is $115,000-$125,000.
Key Responsibilities:
Strategy Oversight and Execution
  • Define and lead the Client Success strategy, ensuring all awarded engagements are delivered successfully, contract obligations are met or exceeded, and client relationships are leveraged for sustained growth.
  • Own end-to-end accountability for Client Success performance, including delivery execution, financial results, client satisfaction, retention, and expansion across all accounts.
  • Act as the senior steward of Montage's client portfolio, applying deep client knowledge, operational rigor, and strategic leadership to drive long-term value for both clients and the company.
  • Report directly to executive leadership on client and department performance, providing clear, data-driven insights into account health, revenue performance, risks, and growth opportunities.

Client Satisfaction
  • Cultivate deep relationships across Client Success accounts, establishing trust among client teams while maintaining Montage's strong reputation for service excellence.
  • Maintain an accurate understanding of each client account's project status; engages project team members in thoughtful discussions to explore new business opportunities.
  • Pursue opportunities for organic growth, proactively strategizing and solutioning on emerging client needs.
  • Take ownership of achieving high contract renewal rates, acting as a strategic partner with project leads to secure sustained business opportunities.
  • Regularly engage in client meetings, observing project team performance and following through on opportunities to improve client outcomes through team coaching and feedback.
  • Responsible for achieving strong client satisfaction ratings; holds team members accountable for the highest work quality standards delivered on time and aligned to contract requirements.
  • Explore and deploy innovative and strategic methods of collecting client feedback consistently throughout the account life cycle; provides real-time coaching and feedback to project teams to address and resolve any gaps in client satisfaction.
  • Position-related travel as needed.

Team Development, Performance, and Engagement
  • Serve as a coach, mentor, and strategic advisor to Client Success project leads, providing timely, candid, and constructive feedback that strengthens leadership capability, delivery performance, and client outcomes.
  • Drive client satisfaction through strong team leadership, setting clear performance expectations, reinforcing quality standards, and holding team members accountable for delivering work that meets or exceeds client and contract requirements.
  • Own the professional growth and development of Client Success team members, conducting regular one-on-one meetings to set goals, assess performance, identify development opportunities, and support continuous improvement.
  • Act as a visible advocate and champion for the Client Success team members, actively soliciting client feedback, recognizing individual and team achievements, and reinforcing a culture of excellence, accountability, and engagement.
  • Execute and oversee all elements of Montage's performance management framework, including performance reviews, development planning, and performance improvement processes, ensuring consistency, fairness, and alignment with company standards.
  • Assess skills, capabilities, and strengths of Client Success team members, strategically assigning and reallocating resources to align skills with client needs, maximize individual success, and protect client satisfaction; take decisive action when performance or client outcomes are at risk.
  • Partner with HR to build scalable talent development initiatives, including skill building, cross-training, and capability expansion, in support of the long-term vision and strategic priorities of the Client Success function.

Financial Management
  • Own financial performance across all Client Success engagements, holding project leads accountable for maximizing contract utilization, forecasting accuracy, and disciplined management of billable hours.
  • Lead proactive utilization and capacity discussions with directors/project teams, identifying opportunities to improve utilization in ways that strengthen delivery quality and elevate the client experience rather than compromise it.
  • Provide financial oversight and coaching to directors/project leads, ensuring clear understanding of account-level metrics such as utilization, margin, burn rate, and forecast variance, and equipping teams with practical strategies to improve financial outcomes.
  • Manage, allocate, and optimize the Client Success operating budget, maintaining accountability for spend control, resource planning, and efficiency across the portfolio.
  • Deliver regular, transparent financial reporting to executive leadership, including monthly actuals versus forecast, utilization trends, margin performance, and identified risks or cost-containment opportunities.
  • Develop deep financial and business insight into each client account, understanding contract structure, scope, and client priorities to inform effective pricing, resourcing, and organic growth strategies.
  • Leverage account financial data to support long-term client growth, aligning delivery economics with client value creation to strengthen relationships and expand lifetime account value.

Operations
  • Establish and oversee standardized Client Success processes and operating procedures to ensure consistently high levels of client satisfaction, delivery quality, and contract compliance across all engagements.
  • Provide operational oversight and guidance to project teams, ensuring project leads effectively plan, execute, and complete all phases of the project lifecycle on time, on scope, and in alignment with contractual requirements.
  • Lead cross-functional collaboration across Montage, coordinating closely with Creative, Marketing Communications, Data Analytics, and Business Development teams to deliver integrated solutions that maximize client outcomes and ensure seamless execution.
  • Ensure operational rigor and delivery consistency, proactively identifying risks, dependencies, and execution gaps and guiding teams toward timely resolution before client satisfaction or delivery performance is impacted.
  • Build and sustain a culture of continuous improvement within Client Success, leveraging structured retrospectives, client feedback, and performance data to translate lessons learned into repeatable best practices and operational enhancements.
  • Institutionalize client and project learnings, ensuring insights are documented, shared, and applied across future engagements to improve efficiency, scalability, and delivery excellence.

Qualifications:
  • 15 years of experience including leading a diverse portfolio of client accounts in a consulting or project management capacity.
  • Bachelor's degree in business, marketing, communications, or related field.
  • Experience managing multiple project budgets, forecasting, hours allocations, and profitability metrics.
  • Proven expertise in team performance management, including coaching, feedback, and career development planning.
  • Prior experience developing and executing client-focused strategies.
  • Exceptional communication, leadership, change management and strategic thinking skills; high standards of quality control.
  • Confident and compelling presenter, comfortable in a variety of senior executive-level scenarios, with the ability to build strong relationships and influence key stakeholders.

Preferred Skills and Experience:
  • Marketing, advertising, or public relations agency experience.
  • Experience in federal, state, and/or local government contracting.
  • Project Management Professional (PMP) or related certification.
  • Consulting background supporting clients in any of the following industries: Health, Environment, or Technology.

About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connections-and making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.
Why Montage?
Because we're a caring team of collaborative creatives-people who care as deeply about each other as we do about our work. We know that true teamwork happens only when each person's voice is valued, each one's contribution is celebrated, and success is always shared. We encourage each team member to realize their full potential. And we invite people to make our agency their pathway to fulfillment.
Montage Marketing Group is an E-Verify company and a Drug-Free Workplace.
Benefits
  • Medical
  • Dental
  • Vision
  • 401K Retirement with match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Parental Leave for Birthing & Non-Birthing Parents
  • Paid Jury Duty, Bereavement Leave
  • Short-Term & Long-Term Disability Insurance
  • Group Term Life Insurance
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • LegalShield
  • IDShield
  • FinFit Financial Wellness Program
  • Working Advantage Discount Program

Apply