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Full Time Inmate Call Monitoring Jobs in Ottawa, ON

TELUS

Monitoring Specialist I

Ottawa, ON · Hybrid

CA$22/hr

As mentioned this is a full time role, but we guarantee a minimum of 35 hours shift per week with ... Experience in a call center environment Advanced knowledge of English is required because you will ...

LeverageTek

Cyber Security Analyst

Ottawa, ON

CA$80K - CA$95K/yr

Key Tasks Monitor and analyze security alerts from Microsoft Defender, Microsoft Sentinel, and ... call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is ...

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Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are popular job titles related to Full Time Inmate Call Monitoring jobs in Ottawa, ON?

For Full Time Inmate Call Monitoring jobs in Ottawa, ON, the most frequently searched job titles are:

What job categories do people searching Full Time Inmate Call Monitoring jobs in Ottawa, ON look for?

The top searched job categories for Full Time Inmate Call Monitoring jobs in Ottawa, ON are:

What cities near Ottawa, ON are hiring for Full Time Inmate Call Monitoring jobs?

Cities near Ottawa, ON with the most Full Time Inmate Call Monitoring job openings:

Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Ottawa, ON as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Monitoring Operator (Full Time Nights)

GardaWorld

Hamilton, ON • On-site

CA$20/hr

Full-time

Medical, Dental, Life

Re-posted 25 days ago

GardaWorld rating

5.1

Company rating: 5.1 out of 10

Based on 411 frontline employees who took The Breakroom Quiz

91st of 117 rated security

Job description

Join ECAM Technologies, a GardaWorld company.

ECAM Technologies, a division of GardaWorld, is currently seeking Monitoring Operators (Full Time Nights) to help us provide and deliver quality service to our clients, North America wide. Reporting directly to the company’s Monitoring Supervisors, this role is critical to the success and reputation of our company, as we rapidly grow in the marketplace.

What’s in it for you?
  • Competitive starting wage of $20.00/Hour.
  • Regular and competitive, merit-based increases.
  • Performance based quarterly incentives.
  • Full training on all duties, responsibilities, and procedures, with ongoing support.
  • Monthly performance feedback and training, to ensure ongoing success.
  • Career advancement opportunities.
  • Call-in bonuses for extra or short notice shifts.
  • Extended health benefits, upon completion of probationary period, which include:
    • Extended health care
    • Dental care
    • Disability insurance
    • Life insurance
    • Employee Assistance Program
  • 24/7 access to on-site, employee gym.
  • Monitored on-site parking.
  • The opportunity to work with new and quickly evolving technologies, within the security industry.
    Competitive starting wage of $20.00/Hour.Regular and competitive, merit-based increases.Performance based quarterly incentives.Full training on all duties, responsibilities, and procedures, with ongoing support.Monthly performance feedback and training, to ensure ongoing success.Career advancement opportunities.Call-in bonuses for extra or short notice shifts.Extended health benefits, upon completion of probationary period, which include: Extended health care, Dental care, Disability insurance, and Life insurance.Employee assistance program.24/7 access to on-site, employee gym.Monitored on-site parking.The opportunity to work with new and quickly evolving technologies, within the security industry.
     Competitive starting wage of $20.00/Hour.Regular and competitive, merit-based increases.Performance based quarterly incentives.Full training on all duties, responsibilities, and procedures, with ongoing support.Monthly performance feedback and training, to ensure ongoing success.Career advancement opportunities.Call-in bonuses for extra or short notice shifts.Extended health benefits, upon completion of probationary period, which include: Extended health care, Dental care, Disability insurance, and Life insurance.Employee assistance program.24/7 access to on-site, employee gym.Monitored on-site parking.The opportunity to work with new and quickly evolving technologies, within the security industry.
      
Monitoring Operator Responsibilities
  • Remotely monitor CCTV cameras to ensure the safety and security of client premises.
  • Conduct surveillance to detect and prevent theft, vandalism, or other illegal activities.
  • Maintain accurate records of incidents in internal software programs and report any suspicious behavior to appropriate authorities.
  • Collaborate with law enforcement agencies as needed.
Monitoring Operator Qualifications

  • Flexibility in the days you are available, with availability to work nights, every other weekend, and stat holiday shifts (as needed).

    • We operate 7 days a week, 365 days a year, including holidays.

  • Availability to work 7 shifts (84 hours) in a 2-week period.

  • Ability to work 12 hour shifts, while seated at a desk.

  • Individuals who have a high attention to detail, and ability to identify potential security risks.

  • Experience in contacting emergency services, such as police, ambulance, and fire is preferred, but not necessary.

  • Ability to remain calm and composed in high-pressure situations.

  • Proficient in computer usage, including familiarity with software such as MS Office, Google Chrome, and other basic computer programs.

  • Sound communication skills, both oral and written in English, are necessary.

  • A post-secondary education or equivalent experience, in any field.

  • Quality references that will vouch for your work, attitude, and attendance.

  • Ability to provide a clear criminal background check.

Interested in Monitoring Operator (Full Time) role in Stoney Creek, ON? Apply now! 

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