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Full Time Fedex Customer Service Representative Jobs in Silver Spring, MD

Covista

Customer Service Representative

Columbia, MD · On-site

$18 - $23/hr

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based ...

Covista

Customer Service Representative

Columbia, MD · On-site

$18 - $23/hr

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based ...

High's

Customer Service Representative

Odenton, MD

$18 - $24.50/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based ...

High's

Customer Service Representative

Lisbon, MD

$17.50 - $24/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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All JobsFedex Customer Service Representative JobsFull Time Fedex Customer Service Representative JobsFull Time Fedex Customer Service Representative Jobs in Silver Spring, MD

Full Time Fedex Customer Service Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do full time fedex customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for full time fedex customer service representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does a full time FedEx customer service representative do?

A Full Time FedEx Customer Service Representative assists customers with inquiries about shipping, tracking, and receiving packages. They handle phone calls, emails, and in-person requests, providing information about FedEx services, rates, and policies. Representatives also help resolve issues such as lost or delayed shipments and process shipping documents. Their goal is to ensure customer satisfaction by delivering prompt and professional service.

What are some common challenges faced by full time FedEx customer service representatives, and how can they be managed?

Full Time FedEx Customer Service Representatives often handle high volumes of customer inquiries, which can sometimes involve resolving delivery issues or addressing complaints. Managing these challenges requires strong communication skills, patience, and the ability to work efficiently under pressure. Representatives usually receive training on the company's systems and support from their team leads, but proactively seeking feedback and collaborating with colleagues can also help improve problem-solving abilities. Developing a thorough understanding of FedEx policies and resources ensures you can provide accurate information and deliver a positive experience to customers.

What are the key skills and qualifications needed to thrive as a full time FedEx customer service representative, and why are they important?

To thrive as a Full Time FedEx Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with FedEx tracking systems, customer relationship management (CRM) software, and office productivity tools is typically required. Exceptional patience, active listening, and a customer-focused attitude help representatives excel in managing inquiries and resolving issues. These skills are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently handling a high volume of service requests.

Does FedEx offer full-time customer service representative positions?

Yes, FedEx offers full-time customer service representative positions that typically involve assisting customers, managing shipments, and using company software. These roles often require strong communication skills and may include training on FedEx systems and procedures.

What are popular job titles related to Full Time Fedex Customer Service Representative jobs in Silver Spring, MD?

For Full Time Fedex Customer Service Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Full Time Fedex Customer Service Representative jobs in Silver Spring, MD look for?

The top searched job categories for Full Time Fedex Customer Service Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Full Time Fedex Customer Service Representative jobs?

Cities near Silver Spring, MD with the most Full Time Fedex Customer Service Representative job openings:

Full Time Fedex Customer Service Representative jobs near you
Infographic showing various Full Time Fedex Customer Service Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Customer Service Representative

Walden University

Columbia, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Provide initial support for customers by steering prospects to the appropriate team for service.

  • Respond to customer inquiries through phone, chat, email and possibly SMS.

  • Document calls, chats, emails and customer information within Salesforce according to standard operating procedures and for tracking purposes.

Walden University rating

6.0

Company rating: 6.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

573rd of 630 rated colleges and universities

Job description

Company Description

Walden
More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden.
We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn.
*Based on the total number of DVM graduates at RUSVM compared to U.S. schools in 2024.

Job Description

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based on their need(s) to appropriate group(s). CSR's will also provide outreach to select students through various outbound initiatives. CSR's are responsible for providing excellent customer service, documentation or communications and appropriate follow up.

The position follows the schedule: Monday, Tuesday, and Thursday from 1:00 p.m. to 10:00 p.m., Friday from 11:00 a.m. to 8:00 p.m., and Sunday from 9:00 a.m. to 6:00 p.m.
Responsibilities

  • Provide initial support for customers by steering prospects to the appropriate team for service.
  • Respond to customer inquiries through phone, chat, email and possibly SMS.
  • Support select reserved students to counsel concerns by way of outlined published offers and/or documented counseling practices.
  • Document calls, chats, emails and customer information within Salesforce according to standard operating procedures and for tracking purposes.
  • Resolve customer issues at the front line.
  • Identify customer concerns and escalate to the appropriate department/representative or to the CSR Supervisor, Enrollment Manager and/or Director
  • Provide feedback and suggestions for new strategies for success with respect to effectiveness and efficiency in servicing our customers.
  • Assist the CSR Supervisor with pilot and outbound call initiatives.
  • Stay up-to date on business processes and product knowledge, utilizing internal resources to accurately transfer calls to the appropriate team. Attends continuous training sessions to ensure the highest level of quality.
  • Performs other duties as assigned
  • Complies with all policies and standards
Qualifications
  • High School Required
  • Bachelor's Degree Preferred
  • 3+ years Customer service experience Preferred
  • Proficient in relevant computer systems and internet applications such as: Microsoft Office (Word, Excel, Power Point).
  • Excellent organizational, written and verbal communication skills.
  • Knowledge of administration and clerical processes.
  • Exceptional time management, follow-up, multi-tasking and problem-solving skills.
  • Ability to stay organized and work in a fast paced environment.
  • Energetic, Motivated, Solutions Oriented.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.00 and $23.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:

  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays
    For more information related to our benefits please visit:
    https://careers.covista.com/benefits
     

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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