Full Time Etiquette Coach Jobs (NOW HIRING)

Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity!  With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission?  We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• For Full-time employees:
  • Dental and vision insurance - Company Paid for employee.
  • Basic life insurance – 1.5 times salary, Company Paid for employee.
  • Primary Care through TextCare- Company Paid for household.
  • Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
  • Medical Insurance and Health Savings Account
  • Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What will a Job Coach do?

The Job Coach at Goodwill Industries of the Greater Chattanooga Area (GIGCA) plays a crucial role in supporting individuals with diverse needs, including those from Vocational Rehabilitation programs, SNAP participants, and walk-in participants seeking employment.  The Job Coach will provide personalized coaching and support, while helping participants develop their professional and fundamental soft skills. 

Job Functions

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Assessment and Planning:
  • Conduct initial assessments to determine participants’ skills, abilities, and employment goals.
  • Develop individualized training and employment plans in collaboration with participants.
• Training and Skill Development:
  • Provide on-the-job training and coaching to participants in various work settings.
  • Teach job-specific skills, workplace etiquette, and appropriate behaviors.
  • Assist participants in developing soft skills such as communication, teamwork, and problem-solving.
• Support and Mentoring:
  • Offer continuous support and encouragement to participants through their training period.
  • Address any challenges or barriers to training that participants may encounter.
  • Monitor progress and provide constructive feedback to help participants improve their performance.
• Collaboration and Coordination:
  • Ensure compliance with all program guidelines and requirements
  • Maintain accurate documentation of participant activities, progress, and outcomes.
  • Prepare and submit regular reports as required by the program and/or funding sources.
• Documentation and Reporting:
  • Work closely with Vocational Rehabilitation staff, SNAP coordinators, and other relevant program staff to ensure comprehensive support for the participants.
  • Maintain regular communication with the Employment and Training team and the Program Manager to discuss the participants’ progress and to resolve any issues/barriers.

• Needs to be able to work flexible hours to accommodate hours of operation.
• Local Travel, when needed.
• Perform site visits, as required.
• Perform other duties as assigned.

Key Knowledge And Experience

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Minimum of 1-2 years of experience working with individuals with disabilities or other barriers to employment, preferably in a vocational rehabilitation, job coaching, or related role.
• Strong interpersonal and communication skills, with the ability to build rapport, establish trust, and motivate others.
• Patience, empathy, and a genuine desire to help others succeed in the workplace.
• Knowledge of job training principles, vocational rehabilitation techniques, and workplace accommodations.
• Ability to adapt instruction methods to meet the individual needs and learning styles of participants.
• Basic computer skills, including proficiency in Microsoft Office Suite and data entry.
• Driver license for 3 years.
• Valid Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Commitment to the mission and values of Goodwill Industries of the Greater Chattanooga Area.

Performance Measurement

• Adherence to and support of defined program goals and outcomes.
• Instructional outcomes.
• Attendance and punctuality.
• Attitude and overall effectiveness of working relations with all stakeholders.
• Ability to accurately complete and maintain documentation, reports, and summaries in a timely manner.
• Ability to effectively address the needs of training participants.
• Ability to complete assigned duties.

How do we do this?

• We value and respect the inherent dignity and worth of people.
• We value truth, set high standards, and keep our promises.
• Continuous Improvement.
• Teamwork.
• We respect open and honest communication.
• We value a culture of innovation, learning, and development through social enterprise.
• We honor the resources entrusted to us with responsibility and care.

We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

• We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.