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Full Time Escalations Representative Jobs (NOW HIRING)

Jbhunt

Sr. Customer Experience Representative - ICS

Troy, MI · On-site

$18.25 - $25/hr

Troy Full/Part Time: Full time Job Summary: Under general supervision, the incumbent is responsible ... Knowledge of problem reporting and escalation practices * Ability to maintain professionalism while ...

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Full Time Escalations Representative information

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$47.7K

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How much do full time escalations representative jobs pay per year?

As of Aug 9, 2026, the average yearly pay for full time escalations representative in the United States is $47,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $52,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Escalations Representative jobs? The most popular types of Escalations Representative jobs are:
Full Time Escalations Representative jobs near you

Customer Support Representative (SCA)

Peraton

Fort Huachuca, AZ • On-site

$39K - $62K/yr

Full-time

Posted 27 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

50th of 223 rated it services

Job description

Responsibilities

Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. 

Responsibilities:

  • First point of contact for Tier 2 requests that are escalated to the Global Cyber Center
  • Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends, holidays, and after hours.
  • Responsible for handling customer interactions to provide support (inbound/outbound calls, chats, email and internal ticketing escalations)  
  • Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting 
  • Route tickets in accordance with documented procedures 
  • Perform quality assurance follow-up with customers/end users 
  • Comply with documented processes and procedures 
  • Monitor group mailboxes and prioritize emails by order of importance  
  • Maintain the shift log and ensure accurate, thorough and clear communication from shift to shift 
  • Provide reporting (as needed) 
  • Maintain a professional demeanor with our military, civilian and contractor customers 
Qualifications

Qualifications: 

  • HS diploma +2 years of customer service, inside sales and/or help desk experience
  • Active DoD Secret clearance
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

What Peraton employees say

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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