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Full Time Epic Help Desk Jobs in Fort Myers, FL (NOW HIRING)

ARQAI LLC

Customer Scheduling Agent

Fort Myers, FL · On-site

Customer Scheduling Agent ArqAi LLC Fort Myers, FL $25.00 - $28.00 an hour - Full Time At ArqAi, we ... Help Desk Agents with basic Tier 1 support as needed. * Create and schedule work orders efficiently.

ARQAI LLC

Customer Scheduling Agent

Fort Myers, FL · On-site

Customer Scheduling Agent ArqAi LLC Fort Myers, FL $25.00 - $28.00 an hour - Full Time At ArqAi, we ... Help Desk Agents with basic Tier 1 support as needed. * Create and schedule work orders efficiently.

Epic Roofing and Exteriors

Be Seen First

Roofing sales account manager

Fort Myers, FL · On-site

$65K - $250K/yr

Company vehicle and gas card Schedule * Full-time * Monday-Friday * Some evening or weekend ... Company Description Epic Roofing & Exteriors is a team-driven company focused on helping our ...

Millennium Physician Group

Front Desk Associate

Fort Myers, FL · On-site

$13 - $16.75/hr

How will you make an impact & Requirements Hours & Location: Full Time: Monday-Friday 8am-4:30pm ... We also promise to care for you as an individual, and help you grow in your role with Millennium ...

Lee Health

ER Financial Counselor

Estero, FL · On-site

$21.54 - $25.31/hr

Registration Services Work Type: Full Time Shift: Shift 3/7:00:00 PM to 7:30:00 AM Minimum to ... This position is also responsible for confirming patient identity and uses Epic and on-line ...

Lee Health

ER Financial Counselor

Estero, FL · On-site

$21.54 - $25.31/hr

Registration Services Work Type: Full Time Shift: Shift 3/7:00:00PM to 7:30:00AM Minimum to ... This position is also responsible for confirming patient identity and uses Epic and on-line ...

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Full Time Epic Help Desk information

See Fort Myers, FL salary details

$35K

$78.2K

$116.2K

How much do full time epic help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for full time epic help desk in Fort Myers, FL is $78,198.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $93,300.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Epic Help Desk vs Epic Support Analyst?

AspectFull Time Epic Help DeskEpic Support Analyst
CertificationsEpic certifications, Help Desk certificationsEpic certifications, IT support certifications
Work EnvironmentHelp desk, support center, healthcare ITHealthcare IT, support teams, hospital settings
Employer & Industry UsageHospitals, healthcare organizations, IT service providersHealthcare providers, Epic software users, IT departments
Common Search & ComparisonYesYes

The Full Time Epic Help Desk primarily focuses on providing technical support and troubleshooting for Epic software users, often in a help desk or support center environment. The Epic Support Analyst also supports Epic systems but typically involves more in-depth analysis, issue resolution, and system optimization within healthcare IT teams. Both roles require Epic certifications and are vital in healthcare settings, but the Help Desk role emphasizes frontline support, while the Support Analyst involves more technical problem-solving and system analysis.

What are the most commonly searched types of Epic Help Desk jobs in Fort Myers, FL? The most popular types of Epic Help Desk jobs in Fort Myers, FL are:
What cities near Fort Myers, FL are hiring for Full Time Epic Help Desk jobs? Cities near Fort Myers, FL with the most Full Time Epic Help Desk job openings:
Full Time Epic Help Desk jobs near you

Helpdesk/Onsite Support Tech

JK Technology Solutions

Bonita Springs, FL • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Helpdesk/Onsite Support Tech Bonita Springs, FL
Founded in 2002, JK Technology Solutions primarily focuses on help desk support and Managed Services for SMB all the way up to Enterprise customers. The Lockport office supports consumers with "walk-in" service requests and help desk support for its commercial clients. Consumers bring in computers to be repaired and updated. Consists of backing up and reinstalling Windows and all applications, troubleshooting hardware issues, and virus removal. Applicant should be comfortable dealing with customers on a one-on-one basis.
Schedule
  • HelpDesk is open Mon-Fri 8:00 AM to 6:00 PM CST
  • Schedule will be 3 to 4 days a week working Help Desk and 1 to 2 days a week working Onsite Support (must have reliable transportation).

Job Specifications:
  • This position is for our Bonita Springs, Florida location.
  • 50% to 75% local travel.
  • Must be able to lift 50 lbs.
  • Must have a valid Driver's License.
  • The candidate will work as an Onsite/Remote Technician/Project Team member per customer requirements.

You will be responsible for the following:
  • Taking calls and creating tickets.
  • Troubleshooting all aspects of the computer.
  • Diagnosing software issues at the OS level.
  • Installing software per customer needs. IE. QuickBooks, AutoCAD, Photoshop, and other non-standard programs.
  • Creating users in Active directory and Office 365.
  • Creating folder shares with Security groups.
  • Troubleshooting share and NTFS permissions.
  • Creating and managing GPOs.
  • Managing Print Servers.
  • Complex network troubleshooting.
  • Prioritizing tasks efficiently.
  • Providing good Communication to the customer about the status of their ticket.
  • Providing completed documentation.
  • Problem-solving issues that are unfamiliar.
  • Advise customers on recommended solutions/products to an issue.
  • Serve as a main technical contact on projects for end customer.
  • Prioritize and manage several open issues at one time.
  • Ensure all work is logged for the entire workday in the ticketing system.

Additional skills needed:
  • Configuring, Deployment, and Troubleshooting Windows Operating Systems.
  • Configuring, Deployment, and Troubleshooting Windows Server 2012, 2016, and 2019 Standard.
  • Configuring, Installing and Troubleshooting Microsoft Active Directory, DHCP, DNS, NPS, Hyper-V and other Server Roles and Features.
  • Configuring and Managing File Shares, NTFS file permissions, security groups, and users.
  • Configure and manage the Microsoft 365 / Microsoft Azure Environment.
  • Configure, Installing and Troubleshooting Microsoft Office products.
  • Configure, Install, Maintain and Troubleshoot company networks and associated hardware.
  • Low-Voltage Cabling, with basic understanding of cable and wire management.
  • Hardware Support for all types of on-premises equipment (Servers, Firewalls, Routers, Switches, etc.).
  • Desktop and Laptop Operating Systems
  • Windows XP, 7, 8, and 10
  • MAC
  • Some Linux
  • Applications
  • Microsoft Office 2003-2019
  • File sharing and user permissions
  • Adobe Acrobat
  • Acronis
  • Norton, McAfee, AVG, Malware Bytes, ADW Cleaner, HitManPro
  • Hardware Experience
  • Dell
  • HP
  • Lenovo
  • Toshiba
  • MAC/Apple/iPad and iPhone
  • Replace laptop screens
  • Soldering
  • Experience with Help Desk Software Preferred
  • SolarWinds N-Central, MSP Manager
  • Ticketing Systems
  • IT Document Management Platforms

NOTE: Training will be held in our Lockport, IL offices. This is paid training.
Job type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
  • 401(k)
  • Dental Insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:
  • 8/9 hour shifts
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:
  • Bonita Springs, FL 34134: Reliably commute or planning to relocate before starting work (Required)

Education:
  • Bachelor's (Preferred)

Experience:
  • computer skills: 5 years (Preferred)

Apply