ZipRecruiter

Log In

2

Full Time Epic Help Desk Jobs in Colorado (NOW HIRING)

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... Please DO NOT submit a candidate that is not willing to be on-site full time. The purpose of this ...

IGNITE

HELP DESK TECHNICIAN

Colorado Springs, CO · On-site

$70K - $110K/yr

Job Title HELP DESK TECHNICIAN Location Colorado Springs, CO US (Primary) Category Information Technology Job Type Full-Time Career Level Experienced (Non-Manager) Education Bachelor's Degree ...

IGNITE

SENIOR HELP DESK TECHNICIAN

Colorado Springs, CO · On-site

$80K - $120K/yr

Job Title SENIOR HELP DESK TECHNICIAN Location Colorado Springs, CO US (Primary) Category Information Technology Job Type Full-Time Career Level Experienced (Non-Manager) Education Bachelor's Degree ...

Cni

Help Desk Support Specialist

Colorado Springs, CO

$21 - $27/hr

The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring ... CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical ...

InstantServe LLC

Help Desk Support II

CO · On-site

$21 - $28.75/hr

Full-time position for a total of 3 months with the option to extend for another 9 months. Bill rate from $$-45 Job Summary: This position will provide technical support for Salesforce applications ...

InstantServe LLC

Call Center - IT Help Desk

Golden, CO · On-site

Full-time professional work experience in Business and/or Information Technology. May require an ... Help Desk Coordinator-Intermediate may substitute for all of the required experience. Must live ...

InstantServe LLC

Call Center - IT Help Desk

Golden, CO · On-site

Full-time professional work experience in Business and/or Information Technology. May require an ... Help Desk Coordinator-Intermediate may substitute for all of the required experience. The best ...

Vail Mountain

Front Desk Agent

Vail, CO

$20/hr

Referral Program Full Time roles are eligible for the above, plus: * Health Insurance; Medical ... You are the first point of contact for all guests and help make their stay a memorable one. If you ...

Vail Resorts

Front Desk Agent

Breckenridge, CO · On-site

$20 - $22.92/hr

Referral Program Full Time roles are eligible for the above, plus: * Health Insurance; Medical ... You are the first point of contact for all guests and help make their stay a memorable one. If you ...

Vail Mountain

Front Desk Agent

Vail, CO · On-site

$20 - $22.92/hr

Referral Program Full Time roles are eligible for the above, plus: * Health Insurance; Medical ... You are the first point of contact for all guests and help make their stay a memorable one. If you ...

next page

Showing results 1-20

People also search for

All JobsFull Time Epic Help Desk JobsFull Time Epic Help Desk Jobs in Colorado

Full Time Epic Help Desk information

What is the difference between Full Time Epic Help Desk vs Epic Support Analyst?

AspectFull Time Epic Help DeskEpic Support Analyst
CertificationsEpic certifications, Help Desk certificationsEpic certifications, IT support certifications
Work EnvironmentHelp desk, support center, healthcare ITHealthcare IT, support teams, hospital settings
Employer & Industry UsageHospitals, healthcare organizations, IT service providersHealthcare providers, Epic software users, IT departments
Common Search & ComparisonYesYes

The Full Time Epic Help Desk primarily focuses on providing technical support and troubleshooting for Epic software users, often in a help desk or support center environment. The Epic Support Analyst also supports Epic systems but typically involves more in-depth analysis, issue resolution, and system optimization within healthcare IT teams. Both roles require Epic certifications and are vital in healthcare settings, but the Help Desk role emphasizes frontline support, while the Support Analyst involves more technical problem-solving and system analysis.

What are the most commonly searched types of Epic Help Desk jobs in Colorado? The most popular types of Epic Help Desk jobs in Colorado are:
What cities in Colorado are hiring for Full Time Epic Help Desk jobs? Cities in Colorado with the most Full Time Epic Help Desk job openings:
Full Time Epic Help Desk jobs near you

Help Desk Technician

STI

Golden, CO • On-site

$20.75 - $28/hr

Full-time

Posted 12 days ago

Job description

Help Desk Technician
Golden, CO
12+ Months
NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not willing to be on-site full time.
The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.
The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
  • Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Must be able to pass a background check
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Ability to remain calm and professional in stressful situations
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
  • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

Apply