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Full Time Entry Level Remote It Support Jobs in Alabama

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Essential Functions: * IT support relating to technical issues involving Microsoft's core business ... Monitor the remote monitoring and management system alerts and notifications and respond ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

New

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Harris

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

New

Harris

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

New

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

New

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

InsuraTec

Sales Representative (Remote)

Dothan, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Sylacauga, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Fairhope, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Ozark, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Phenix City, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Moody, AL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

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Full Time Entry Level Remote It Support information

What is a full time entry level remote IT support?

A Full Time Entry Level Remote IT Support job involves assisting users with technical issues related to computer hardware, software, networks, and other IT systems, all while working remotely. Individuals in this role provide troubleshooting, resolve basic technical problems, and escalate more complex issues to higher-level technicians. This position is ideal for those new to the IT field and looking to gain hands-on experience, as it typically requires basic computer knowledge and strong communication skills. Full-time remote roles offer the flexibility to work from home while still being part of a team that supports an organization’s technology needs.

What are the key skills and qualifications needed to thrive as a full time entry level remote IT support professional?

To thrive as a Full Time Entry Level Remote IT Support professional, you need a basic understanding of computer systems, troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and help desk software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for maintaining smooth IT operations and delivering quality remote support to end-users.

What are some common challenges faced by entry-level remote IT support professionals, and how can they be addressed?

Entry-level remote IT support professionals often face challenges such as effectively troubleshooting issues without direct physical access to devices, managing clear communication with users of varying technical abilities, and handling multiple support tickets simultaneously. To address these challenges, it's important to develop strong remote diagnostic skills, utilize remote access tools efficiently, and maintain organized documentation of each case. Additionally, proactively asking clarifying questions and participating in regular team meetings can help improve communication and problem-solving abilities.

What is the difference between Full Time Entry Level Remote It Support vs Help Desk Technician?

AspectFull Time Entry Level Remote It SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required
Work EnvironmentRemote, home-based setupTypically office or remote, depending on employer
Industry UsageCommon in IT support and tech companiesWidely used across various industries for user support
Search IntentLooking for remote entry-level IT support rolesSearching for help desk roles, often entry-level

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting users. The main difference is that Full Time Entry Level Remote It Support emphasizes a remote, home-based position, while Help Desk Technician roles can be in-office or remote. Both require similar certifications and serve similar functions in supporting users and maintaining IT systems.

What are popular job titles related to Full Time Entry Level Remote It Support jobs in Alabama?

For Full Time Entry Level Remote It Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Full Time Entry Level Remote It Support jobs in Alabama look for?

The top searched job categories for Full Time Entry Level Remote It Support jobs in Alabama are:

What cities in Alabama are hiring for Full Time Entry Level Remote It Support jobs?

Cities in Alabama with the most Full Time Entry Level Remote It Support job openings:

Full Time Entry Level Remote It Support jobs near you

Service Desk Analyst

Summit 7 Systems

AL • On-site, Remote

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Salary*:
$40,000 - $55,000
*Dependent upon qualifications
This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.
  • Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:
    • Excellent health benefits from BCBS
    • Smile brighter with Ameritas dental benefits
    • See into the future with our luxurious VSP vision benefits
    • Prepare for the long-haul courtesy of our 401k with company matching
    • 10 days' vacation, 7 days sick time
    • Bonuses and salary increase potential via our certifications plan

    We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Essential Functions:
  • IT support relating to technical issues involving Microsoft's core business applications and operating systems
  • Monitoring and support of Azure Backups
  • Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
  • Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
  • Consistently documenting changes and updates to client environments
  • Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages

Additional responsibilities include, but are not limited to:
  • Resolute dedication to unparalleled customer service.
  • Fast turnaround of client requests.
  • Ability to work in a team and communicate effectively.
  • Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • Escalate service requests appropriately
  • Responsible for entering all time and expenses as they occur
  • Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
  • Enhancing customer relations
  • Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
  • Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions
  • Other duties as assigned

Requirements
  • Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support.
  • CompTIA Security+ Certification
  • Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
  • Office 365 Administration
  • Windows 10/11 Administration
  • Incredible customer service skills
  • Ability to work independently and a strong desire for personal and professional development
  • Ability to identify and evaluate trends in industry best practices and policies
  • All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.

Optional / Desired
  • Network+ Certification
  • ConnectWise and Kaseya Knowledge
  • Windows Server 2008R2, 2012R2, 2016 Administration
  • Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA
  • Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling
  • Microsoft MCSE

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.

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