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Full Time Dell Customer Support Jobs (NOW HIRING)

Stax Connect

Customer Support Specialist

Orlando, FL · On-site

$24/hr

Job Type Full-time Description We're proud to share that our Customer Support team earned Bronze in the Stevie ® Awards for Front-Line Customer Service Team of the Year - a recognition that ...

Pursuit Aerospace

Customer Support Coordinator

Stuart, FL · On-site

$15.75 - $20/hr

The Customer Support Coordinator supports coordinating the shipment of hardware to the customer ... S. on a full-time basis without sponsorship now or in the future. The Company cannot offer ...

Naturals2Go

Customer Support Specialist

Savannah, GA · On-site

$47K/yr

Customer Support Specialist I (Tier 1) Job Type: Full-Time Location: Savannah - Hybrid Pay: $47,500 About Us We are a growing technology company serving the unattended retail and vending industry.

Edmunds GovTech

Customer Support Specialist

Northfield, NJ · On-site

$48K - $62K/yr

Job Type Full-time Description The Customer Support Specialist is the heartbeat of our organization. They provide exceptional customer support in a professional and positive manner while speaking to ...

Naturals2Go

Customer Support Specialist

Savannah, GA

$47K/yr

Customer Support Specialist I (Tier 1) Job Type: Full-Time Location: Savannah - Hybrid Pay: $47,500 About Us We are a growing technology company serving the unattended retail and vending industry.

WalzCraft

Customer Support Specialist

La Crosse, WI · On-site

$16.75 - $22.50/hr

Job Type Full-time Description The Customer Support Specialist is a customer-focused professional responsible for providing exceptional service and support to WalzCraft's customers. This role ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

... Dell. CBP is actively modernizing its IT infrastructure and engaging in various initiatives to ... The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer ...

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Full Time Dell Customer Support information

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How much do full time dell customer support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for full time dell customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

How much does Dell pay an hour?

Full Time Dell Customer Support representatives typically earn around $15 to $20 per hour, depending on experience, location, and specific role requirements. The position often involves troubleshooting, customer service skills, and familiarity with Dell products and support tools.

What are some typical challenges faced by Full Time Dell Customer Support representatives, and how can they be managed?

Full Time Dell Customer Support representatives often encounter challenges such as handling a high volume of customer inquiries, resolving complex technical issues, and meeting service-level agreements. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and apply Dell's troubleshooting protocols. Most teams offer ongoing training and support, as well as collaboration with colleagues and technical specialists, to help resolve difficult cases efficiently. Staying organized and leveraging internal knowledge bases are also key strategies for success in this role.

What's the highest paying customer service job?

In customer support roles, senior positions such as Customer Support Manager or Technical Support Manager tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles requiring technical expertise, certifications, or leadership skills generally command higher pay within the customer service field.

How hard is it to get hired at Dell?

Getting hired for a full-time Dell customer support role typically requires a combination of relevant customer service experience, good communication skills, and sometimes technical knowledge or certifications. The application process involves submitting an online application, passing assessments, and completing interviews, with competition varying based on the position and location.

What are Full Time Dell Customer Support jobs?

Full Time Dell Customer Support jobs involve assisting Dell customers with inquiries, troubleshooting technical issues, processing orders, and providing information about Dell products and services. Employees in these roles typically communicate with customers via phone, chat, or email, ensuring a positive customer experience. These positions often require strong communication skills, technical aptitude, and a commitment to resolving customer concerns efficiently. Full-time roles usually offer standard benefits and consistent work hours.

What is the difference between Full Time Dell Customer Support vs Full Time Dell Technical Support?

AspectFull Time Dell Customer SupportFull Time Dell Technical Support
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT knowledge, troubleshooting skills
Work EnvironmentCall centers, customer service centersTechnical support centers, IT help desks
Employer & IndustryDell, technology and electronics industryDell, technology and electronics industry
Search & Comparison IntentCustomer service roles, support jobsTechnical support, IT troubleshooting roles

Full Time Dell Customer Support primarily involves assisting customers with product inquiries and basic issues, focusing on customer service skills. In contrast, Full Time Dell Technical Support requires technical expertise to troubleshoot and resolve complex technical problems. Both roles are within Dell's support services but differ in technical complexity and skill requirements.

Does Dell provide work from home?

Full Time Dell Customer Support roles often offer remote work options, especially for positions involving troubleshooting and customer service that can be performed using a computer and internet connection. Availability of remote work may vary by location and specific job requirements, so candidates should review the job listing for details on work from home opportunities.

What are the key skills and qualifications needed to thrive as a Full Time Dell Customer Support representative, and why are they important?

To excel as a Full Time Dell Customer Support representative, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of Dell products, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems like ServiceNow, and basic computer hardware and operating systems is highly valuable. Excellent communication, patience, and a customer-centric attitude are standout soft skills in this role. These skills are crucial to resolving customer issues efficiently, ensuring satisfaction, and maintaining Dell's reputation for quality service.
What cities are hiring for Full Time Dell Customer Support jobs? Cities with the most Full Time Dell Customer Support job openings:
What are the most commonly searched types of Dell Customer Support jobs? The most popular types of Dell Customer Support jobs are:
What states have the most Full Time Dell Customer Support jobs? States with the most job openings for Full Time Dell Customer Support jobs include:
Full Time Dell Customer Support jobs near you

Customer Support Specialist

Stax Connect

Orlando, FL • On-site

$24/hr

Full-time

Posted yesterday

Job description

Job Type
Full-time
Description
We're proud to share that our Customer Support team earned Bronze in the Stevie® Awards for Front-Line Customer Service Team of the Year - a recognition that highlights our people-first mindset and relentless commitment to our clients.
At Stax, Customer Support isn't just about answering questions. It's about empowering businesses, solving real problems, and delivering every interaction with both knowledge and heart. Come be part of a team that's nationally recognized, deeply collaborative, and dedicated to raising the bar for customer experience every single day.
As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of customers' payment processing infrastructure, which may include third-party systems in addition to Stax systems.
Key Responsibilities & Objectives
  • Monitoring incoming call queue and answer an average of 300/mon incoming calls promptly and professionally
  • Maintain an average call handle time of 20 minutes
  • Handle calls related but not limited to:
    • Login Help
    • Basic Transaction Research
    • Basic Deposit Research
    • General Inquiries
    • Basic StaxPay How To's/Walk Throughs
    • Billing Tickets (Fee Opt Outs)
    • StaxPay Troubleshooting
    • Basic Terminal Troubleshooting
  • Maintain KPIs as set forth by support leaders
  • Responding to customer support requests in a timely manner
  • Diagnose/troubleshoot basic technical issues across hardware and software platforms
  • Identify workarounds and resolutions to basic technical issues
  • Proactively coordinate troubleshooting efforts across multiple 3rd party vendors in the customer tech stack to provide full end-to-end troubleshooting including systems outside of Stax's control
  • Identifying hardware and software solutions
  • Maintain high data hygiene on your work in all internal systems
  • Provide feedback to help identify trends and potential process improvements or customer experience improvements
  • Effectively investigate and diagnose customer problems, including problems involving data and systems of third parties such as back-end processors or banking partners
  • May be assigned weekend and evening shifts
  • Other duties as assigned

Requirements
  • 2+ years working with customers
  • Excellent communication skills, to work within team and customer relations
  • Strong customer empathy and the ability to de escalate in emotional situations
  • Technical or financial support experience
  • Excellent phone etiquette
  • Ability to work under pressure in fast-paced environment and prioritize workload
  • Comfortable with standard business software (Microsoft Office, Google, etc)
  • Solution oriented with the ability to think strategically and creatively in decision making
  • Strong work ethic
  • Coachable and able to take direction and feedback well, yet being forward thinking to challenge the status quo
  • Strong attention to detail
  • Bilingual - Fluent in English and Spanish a plus

Join an award-winning team and help us redefine Customer Support in financial services.
Salary Description
$24/hr

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