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Full Time Debt Collection Call Center Jobs in Georgia

MCI Careers

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Savannah, GA · On-site

$11.50 - $15.25/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Pembroke, GA

$13.75 - $18/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Midway, GA

$13.75 - $18/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Hinesville, GA · On-site

$13.75 - $18.25/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Hinesville, GA · On-site

$13.75 - $18.25/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Hinesville, GA

$13.75 - $18.25/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Savannah, GA

$11.50 - $15.25/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

This is a full-time, local, on-site position and requires employees to report to work at one of our ... Lead and mentor a team of call center supervisors overseeing inbound and outbound operations.

MCI Careers

Call Center Agent

Savannah, GA · On-site

$11.50 - $15.25/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

MCI Careers

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA ... a full-time position that does not require weekends or late nights • Commuting to Peachtree ...

MCI Careers

Call Center Agent

Savannah, GA · On-site

$11.50 - $15.25/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... We are looking for Call Center Agents in the area to join our rapidly growing team. You will be ...

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All JobsDebt Collection Call Center JobsFull Time Debt Collection Call Center JobsFull Time Debt Collection Call Center Jobs in Georgia

Full Time Debt Collection Call Center information

What is a full time debt collection call center agent?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.

What are the key skills and qualifications needed to thrive as a full time debt collection call center agent?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What are some common challenges faced by agents in a full time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are popular job titles related to Full Time Debt Collection Call Center jobs in Georgia?

For Full Time Debt Collection Call Center jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Full Time Debt Collection Call Center jobs in Georgia look for?

The top searched job categories for Full Time Debt Collection Call Center jobs in Georgia are:

What cities in Georgia are hiring for Full Time Debt Collection Call Center jobs?

Cities in Georgia with the most Full Time Debt Collection Call Center job openings:

Full Time Debt Collection Call Center jobs near you

Data Collection Center (DCC) Interviewer 1 - JOLTS - Atlanta

Manhattan Strategy Group

Atlanta, GA

Full-time

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

Manhattan Strategy Group (MSG) is seeking a skilled Data Collection Center (DCC) Interviewer to support the Bureau of Labor Statistics (BLS) Job Openings and Labor Turnover Survey (JOLTS). The ideal candidate will have strong call center experience, the ability to leverage call center technologies, and a commitment to improving operational efficiency and respondent engagement.
 
MSG is a leading management consulting firm specializing in program management, training and technical assistance, research and evaluation, marketing and communications, and technology and digital services for federal clients, including the Departments of Labor, Education, and Health and Human Services, Justice, and Homeland Security. We offer a collaborative, growth-oriented environment focused on excellence and impact.
 
We are currently hiring multiple outbound interviewers to support BLS data collection efforts. In this role, you will contact businesses nationwide, enroll in federal payroll surveys, and collect data essential to measuring labor market activity and informing economic policy.
Position Highlights
  • Day shift, Monday–Friday (8:00 AM–4:30 PM EST)
  • No weekends
  • Full-time, 40 hours/week
  • H&W benefits (Health, dental, vision, and 401(k))
  • Paid holidays
  • Promote from within culture
  • On-site location: Atlanta, GA 30303
Duties:
Typical duties shall include but are not limited to the following:
  • Enrolls companies into the JOLTS survey.
  • Processes confidential data records obtained through interviews or other approved means.
  • Performs editing and screening testing in accordance with established DCC standards.
  • Follows procedures related to rolling respondents to alternate collection methods after the initial five-month CATI collection.
  • Performs editing and reasonable testing in accordance with established JOLTS standards.
  • Reviews error messages and correct data where applicable, and as needed, redirect data for error corrections.
  • Answers incoming calls and emails from respondents by providing prompt and courteous service.
  • Performs non-response prompting calls.
  • Performs edit reconciliation of self-reported data.
Minimum Qualifications: 
  • Must be able to successfully complete the Department of Personnel Suitability and Security Clearance Process.
  • High School diploma or equivalent plus two years of relevant experience.
  • Two years of experience using Microsoft Office suite or equivalent software.
  • Experience using the internet for research. 
Preferred Experience:
  • Call center, strong customer service and sales experience
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
MSG is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor (DOL).
If you are a jobseeker with a disability and require a reasonable accommodation to apply for one of our jobs, please contact HR@ManhattanStrategy.com.
Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.