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Full Time Customer Service Jobs in Quebec (NOW HIRING)

Royal Bank of Canada

As an RBC Bilingual Customer Service and Sales Advisor (Licensed Insurance Advisor for Home & Auto ... Employment Type: FULL_TIME

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Full Time Customer Service information

See Quebec salary details

$17K

$37.3K

$50K

How much do full time customer service jobs pay per year?

As of Aug 6, 2026, the average yearly pay for full time customer service in Quebec is $37,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What are common challenges faced by full time customer service representatives, and how are they addressed within a team?

Full-time customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying up-to-date with product or policy changes. These challenges are typically addressed through comprehensive training, access to updated knowledge bases, and support from supervisors or team leads. Many organizations also encourage collaboration among team members through regular meetings or chat platforms, allowing representatives to share solutions and best practices, which helps foster a supportive and resilient work environment.

Is customer service a full-time job?

Customer service positions are often offered as full-time roles, typically requiring 35-40 hours per week. These jobs may involve evening, weekend, or shift work depending on the employer and industry. Full-time customer service roles often include benefits such as health insurance and paid time off.

What is the difference between Full Time Customer Service vs Part Time Customer Service?

AspectFull Time Customer ServicePart Time Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsUsually requires basic customer service skills, sometimes a high school diplomaSame as full time, often with more flexibility
Work EnvironmentCall centers, retail, corporate officesSimilar environments, often with flexible scheduling
Employer UsageCommon in retail, telecom, banking sectorsUsed in similar industries for flexible staffing

Full Time Customer Service roles involve standard full-week hours, offering stability and benefits, while Part Time Customer Service provides flexible scheduling with fewer hours. Both roles require similar skills and are found in comparable industries, but the main difference lies in hours worked and employment benefits.

What skills and qualifications are needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in this role. These skills are crucial for resolving customer concerns efficiently, maintaining satisfaction, and representing the company professionally.

What is a full time customer service job?

Full Time Customer Service jobs involve assisting customers with their inquiries, concerns, or issues regarding a company's products or services. Employees in these roles typically work 35-40 hours per week and may handle customer interactions via phone, email, chat, or in-person. Key responsibilities often include resolving complaints, processing orders, providing information, and ensuring customer satisfaction. These positions require strong communication skills, problem-solving abilities, and a customer-focused attitude. Full time roles usually offer benefits such as health insurance, paid time off, and opportunities for advancement.
What are the most commonly searched types of Customer Service jobs in Quebec? The most popular types of Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Full Time Customer Service jobs? Cities in Quebec with the most Full Time Customer Service job openings:
Full Time Customer Service jobs near you
Infographic showing various Full Time Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,323 per year, or $17.9 per hour.

Customer Service & Sales Advisor (Bilingual)

Royal Bank of Canada

Westmount, QC

Full-time

Posted 11 days ago

Job description

Job Description

What is the opportunity?

We will provide you with the tools, training and support you need to successfully complete the Damage Insurance Certificate delivered by l'Autorite des marches financiers (AMF) and the Other than Life (OTL) Ontario insurance license and other provinces.

As an RBC Bilingual Customer Service and Sales Advisor (Licensed Insurance Advisor for Home & Auto), you'll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what's important to them. You're empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you're curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

What will you do?

  • Provide insurance advice and solutions to clients based on their needs through inbound calls

  • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions

  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations

  • Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies

  • Use procedures effectively and seamlessly during conversations with clients

  • Cultivate and maintain relationships with partners to work as one RBC team

What do you need to succeed?

Must-have

  • Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l'Autorite des marches financiers and the General Insurance License for Ontario Other Than Life and other provinces.

  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.

  • High level of reading, comprehension and speaking in both languages

  • Exceptional customer service skills with the ability to build strong relationships and connect with clients

  • Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday - Friday, 8:00am - 8:30pm

  • Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

  • Possession of the Quebec Damage Insurance certificate delivered by l'Autorite des marches financiers

  • Post-secondary education

  • Knowledge of insurance products

  • Customer service and/or sales experience in a contact centre environment.

What's in it for you?

Whether it's developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

  • Working with an award-winning team Awards | RBC Diversity & Inclusion

  • A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options

  • Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.

  • Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.

  • Flexible work arrangements and leaders who support your needs-both personal and professional.

  • An opportunity to have real impact on the lives of our clients and the communities we serve.

  • RBCI software tools to boost your productivity

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Adaptability, Advice Based Solutions, Client Discovery, Communication, Critical Thinking, Curious Mindset, Customer Service, Digital Literacy

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTREAL

City:

Montreal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-24

Application Deadline:

2026-08-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Employment Type: FULL_TIME

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