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Full Time Csr Jobs in Wisconsin (NOW HIRING)

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

Vision insurance Are you an experience Customer Service Representative looking for a better ... At least one-year of full-time experience in a high-volume customer service role is required. High ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

Vision insurance Are you an experience Customer Service Representative looking for a better ... At least one-year of full-time experience in a high-volume customer service role is required. High ...

Roehl Transport

Customer Service Representative

Marshfield, WI · On-site

$16 - $21.75/hr

As a CSR, you manage the awarded freight volume from your customers, solicit freight, and develop additional business with your customers. Your work ensures our drivers make a great living and helps ...

Ritchie Bros.

Customer Service Representative

Sussex, WI

$15.75 - $21.25/hr

RB Global full-time employees are offered medical, dental, vision, and basic life insurances ... customer service representatives. * Previous work experience where you worked in-person with ...

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All JobsCsr JobsFull Time Csr JobsFull Time Csr Jobs in Wisconsin

Full Time Csr information

What is a full time CSR?

Full time CSRs, or Customer Service Representatives, are professionals who work directly with customers to answer questions, resolve issues, and provide information about products or services. Working full time typically means they have a set schedule, usually around 35-40 hours per week, and may handle customer inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction and help maintain a positive company reputation.

What are the key skills and qualifications needed to thrive as a full time customer service representative (CSR), and why are they important?

To thrive as a Full Time CSR, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Excellent listening, patience, and adaptability help you excel in addressing diverse customer needs and resolving conflicts. These skills are crucial for maintaining customer satisfaction, building loyalty, and supporting overall business success.

What are some common challenges full time customer service representatives (CSRs) face, and how can they effectively handle them?

Full Time CSRs often encounter challenges such as managing high call volumes, addressing difficult or upset customers, and adapting to frequent changes in company policies or products. To handle these effectively, it's helpful to stay organized, maintain a positive attitude, and utilize active listening skills. Many organizations offer training and support systems, such as mentoring or knowledge bases, to help CSRs navigate complex situations. Building good relationships with team members and supervisors can also provide valuable support and reduce stress during busy periods.

What is the difference between Full Time Csr vs Part Time Csr?

AspectFull Time CsrPart Time Csr
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
Employment StatusFull-time employment with benefitsPart-time employment, usually without full benefits
CertificationsOften requires customer service experience and communication skillsSimilar requirements, may require less experience
Work EnvironmentOffice or call center settingSimilar environment, flexible schedules

Full Time Customer Service Representatives (CSRs) work longer hours with full benefits, focusing on consistent customer support. Part Time CSRs work fewer hours, often with limited or no benefits, providing flexible customer service coverage. Both roles require strong communication skills and experience in customer service, but full-time positions typically demand more availability and commitment.

What are the most commonly searched types of Csr jobs in Wisconsin?

The most popular types of Csr jobs in Wisconsin are:

What cities in Wisconsin are hiring for Full Time Csr jobs?

Cities in Wisconsin with the most Full Time Csr job openings:

Full Time Csr jobs near you
Infographic showing various Full Time Csr job openings in Wisconsin as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Adams, Inc.

Elkhorn, WI • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Are you an experience Customer Service Representative looking for a better opportunity?
Adams, Inc. has been in the Elkhorn area since 1988.  We specialize in providing exceptional service by way of residential, commercial, and smart home electrical services, plumbing, HVAC, and home backup power systems. We are looking for a new Team Member who shares our same values of Integrity, People, Excellence, Attitude, and Partnership!
We are looking for a Customer Service Representative (CSR) to join our on-site team in Elkhorn, WI. As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and scheduling recurring maintenance. This role requires excellent organizational skills, keen attention to detail, and the ability to work effectively under pressure to ensure timely and efficient service delivery. 
Essential Duties and Responsibilities: 
  • Handle 50+ customer interactions daily, to include replying to requests for information, following up on Sales Leads, and other customer service based tasks.
  • Schedule and dispatch service technicians to customer locations based on priority, location, and technician availability. 
  • Monitor the status of service calls and adjust as needed to ensure timely completion. 
  • Communicate effectively with service technicians to provide job details, directions, and updates. 
  • Handle incoming technician texts related to service requests, providing accurate information and updates on service status. 
  • Assist with route optimization to maximize technician efficiency and minimize travel time. 
  • Handle emergency and urgent service requests promptly, ensuring rapid response and resolution. 
  • Manage customer memberships, including processing renewals and addressing any membership-related inquiries. 
  • Schedule recurring maintenance appointments for members, ensuring timely and consistent service. 
  • Other duties as assigned. 
Expectations: 
  • Update ServiceTitan for the following week (Wednesday PM/Thursday AM by 10AM) 
  • Monitor daily for updates 
  • Manage Service/Sales scheduling 
  • Alert Lead or Supervisor when: 
    • Production Schedule isn't complete in ServiceTitan for next full week 
    • Service/Sales Schedule isn't complete for next three days 
  • Other reasonable and attainable KPI's and expectations as needed
Minimum Education and Certification Requirements: 
  • High school diploma or equivalent. 
Minimum Experience Requirements: 
  • At least one-year of full-time experience in a high-volume customer service role is required. High volume is 50+ daily customer interactions.
  • Proficiency with Service Titan or similar dispatching/service software. 
  • Proficiency in Microsoft Office Suite. 
  • Must be able to type at least 30 words per minute (typing test given as an assessment).
  • Ability to work under pressure and handle high-stress situations effectively. 
  • A positive attitude and a solid commitment to providing exceptional customer service. 
  • Excellent communication and interpersonal skills. 
  • Strong organizational and multitasking abilities. 
Computer Skills: 
PC proficiency is required, with experience in Microsoft Office applications including Word, Excel and Outlook 
Schedule: 
This is an on-site position at our location in Elkhorn, WI. This is not a hybrid or remote role. The schedule for this role is primarily Monday – Friday, day-time hours. Later hours and weekends may be required depending on our workload and the needs/schedules of our customers/clients.
Adams is proud to offer a competitive pay range of $18.00 - $22.00 per hour based on recent, relevant experience. Additionally, we offer a full benefits package that includes health, dental, vision, and life insurance as well as an employer-match 401K, Paid Time Off, and Paid Holidays.
Adams, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.