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Full Time Call Center Directv Jobs in Silver Spring, MD

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient ... Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: * 401(k) matching * Health insurance

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

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All JobsCall Center Directv JobsFull Time Call Center Directv JobsFull Time Call Center Directv Jobs in Silver Spring, MD

Full Time Call Center Directv information

See Silver Spring, MD salary details

$11

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How much do full time call center directv jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for full time call center directv in Silver Spring, MD is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.90 per hour, depending on experience, location, and employer.

What does a full time call center DIRECTV employee do?

A Full Time Call Center DIRECTV employee is responsible for handling customer inquiries, providing technical support, processing service requests, and resolving billing or account issues over the phone. They serve as the primary point of contact between customers and DIRECTV, ensuring a positive customer experience. These employees are typically expected to handle a high volume of calls in a fast-paced environment while maintaining professionalism and meeting performance goals. Full time roles generally require a set schedule of 40 hours per week and may include evenings, weekends, or holidays.

What are the key skills and qualifications needed to thrive as a full time call center DIRECTV employee?

To thrive as a Full Time Call Center DirecTV Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and DirecTV product knowledge are typically required. Patience, problem-solving abilities, and a positive attitude help you excel in handling customer inquiries and resolving issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and retention goals.

What are some common challenges faced by full time call center DIRECTV employees, and how can they be addressed?

Full Time Call Center employees at DIRECTV often encounter challenges such as handling high call volumes, navigating complex customer issues, and maintaining service quality under pressure. To overcome these, it’s important to become familiar with company resources and scripts, actively listen to customers, and utilize support from team leads or supervisors. Regular training and open communication with colleagues can also help employees stay updated on product changes and improve their problem-solving skills, making the work environment more collaborative and supportive.

What is the difference between Full Time Call Center Directv vs Full Time Customer Service Representative?

AspectFull Time Call Center DirectvFull Time Customer Service Representative
CredentialsHigh school diploma or equivalent; training on Directv productsHigh school diploma or equivalent; general customer service skills
Work EnvironmentCall center setting, handling Directv-related inquiriesCall center or retail environment, handling various customer issues
Industry UsageTelecommunications, satellite TV servicesVarious industries including retail, telecom, and service providers
Common Search/ComparisonYesYes

Full Time Call Center Directv roles focus specifically on satellite TV services, requiring product-specific training. In contrast, Full Time Customer Service Representatives handle a broader range of customer issues across multiple industries. Both roles involve call center work and require strong communication skills, but Directv positions are more specialized in telecommunications and satellite services.

What are the most commonly searched types of Call Center Directv jobs in Silver Spring, MD?

The most popular types of Call Center Directv jobs in Silver Spring, MD are:

What are popular job titles related to Full Time Call Center Directv jobs in Silver Spring, MD?

For Full Time Call Center Directv jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center Directv jobs in Silver Spring, MD look for?

The top searched job categories for Full Time Call Center Directv jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Full Time Call Center Directv jobs?

Cities near Silver Spring, MD with the most Full Time Call Center Directv job openings:

Full Time Call Center Directv jobs near you

Full-time Call Center Agent

Visionary Ophthalmology

Rockville, MD • On-site

$19 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Summary: We are seeking a dedicated and customer-focused bilingual Spanish-speaking full-time Call Center Agent to join our ophthalmology practice. This role involves handling incoming and outgoing calls, scheduling appointments, verifying insurance, and providing excellent customer service. The ideal candidate will have experience in a medical office or call center environment, with a strong understanding of ophthalmology terminology and patient care procedures. The training will take place in the Rockville office, and this position will be office-based.

 

Key Responsibilities:

  • Answer calls: Answer high-volume incoming calls and assist patients with scheduling, rescheduling, or canceling appointments. 
  • Provide information: Offer information about services and patient account items.
  • Resolve issues: Address patient inquiries and escalate complex issues to the appropriate staff or management.
  • Guide Patients: Guide patients and assist with scheduling appointments based on the doctor's referral.
  • Maintain records: Review patient accounts, update patient demographics, and maintain patient records confidentiality.
  • Collaborate with others: Collaborate with the front desk and clinical teams to ensure seamless patient scheduling and care.
  • Prioritization: Ability to navigate through daily tasks such as completing voicemails, completing appointment confirmations, appointment rescheduling, and assisting with other patient requests.
  • Communication: Relay appropriate information to/from patients to doctors or management.
  • Other Duties as assigned. 

Skills & Qualifications

  • Experience: Prior experience in a medical call center or ophthalmology office is preferred (A minimum of two or more years of experience).
  • Insurance: Prior experience with insurance verification and reading benefits to patients, at least two or more years.
  • Technical Skills: Familiarity with EMR systems such as ModMed/EMA, and multi-line phone systems.
  • Communication: Strong verbal and written communication skills.
  • Customer Service: Excellent patient interaction and problem-solving abilities.
  • Organization: Ability to multitask, manage high call volumes, and prioritize tasks effectively.
  • Bilingual Candidates: Spanish-speaking candidates required.
  • Time-Management: Ability to manage time well and has excellent attendance.
  • Availability: To work Monday – Friday and weekends.

Work Environment

  • Office-based position in a fast-paced medical practice
  • It requires sitting for extended periods and using a headset for calls.

Benefits

  • Health insurance
  • Dental Insurance 
  • Life Insurance
  • Accidental Death & Dismemberment Insurance
  • 401(K)
  • PTO and holidays off
  • Career growth and development