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Full Time Call Center Directv Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Full Time Call Center Directv information

See Rochester, NY salary details

$10

$17

$26

How much do full time call center directv jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for full time call center directv in Rochester, NY is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What does a full time call center DIRECTV employee do?

A Full Time Call Center DIRECTV employee is responsible for handling customer inquiries, providing technical support, processing service requests, and resolving billing or account issues over the phone. They serve as the primary point of contact between customers and DIRECTV, ensuring a positive customer experience. These employees are typically expected to handle a high volume of calls in a fast-paced environment while maintaining professionalism and meeting performance goals. Full time roles generally require a set schedule of 40 hours per week and may include evenings, weekends, or holidays.

What are the key skills and qualifications needed to thrive as a full time call center DIRECTV employee?

To thrive as a Full Time Call Center DirecTV Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and DirecTV product knowledge are typically required. Patience, problem-solving abilities, and a positive attitude help you excel in handling customer inquiries and resolving issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and retention goals.

What are some common challenges faced by full time call center DIRECTV employees, and how can they be addressed?

Full Time Call Center employees at DIRECTV often encounter challenges such as handling high call volumes, navigating complex customer issues, and maintaining service quality under pressure. To overcome these, it’s important to become familiar with company resources and scripts, actively listen to customers, and utilize support from team leads or supervisors. Regular training and open communication with colleagues can also help employees stay updated on product changes and improve their problem-solving skills, making the work environment more collaborative and supportive.

What is the difference between Full Time Call Center Directv vs Full Time Customer Service Representative?

AspectFull Time Call Center DirectvFull Time Customer Service Representative
CredentialsHigh school diploma or equivalent; training on Directv productsHigh school diploma or equivalent; general customer service skills
Work EnvironmentCall center setting, handling Directv-related inquiriesCall center or retail environment, handling various customer issues
Industry UsageTelecommunications, satellite TV servicesVarious industries including retail, telecom, and service providers
Common Search/ComparisonYesYes

Full Time Call Center Directv roles focus specifically on satellite TV services, requiring product-specific training. In contrast, Full Time Customer Service Representatives handle a broader range of customer issues across multiple industries. Both roles involve call center work and require strong communication skills, but Directv positions are more specialized in telecommunications and satellite services.

What are the most commonly searched types of Call Center Directv jobs in Rochester, NY?

The most popular types of Call Center Directv jobs in Rochester, NY are:

What are popular job titles related to Full Time Call Center Directv jobs in Rochester, NY?

For Full Time Call Center Directv jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center Directv jobs in Rochester, NY look for?

The top searched job categories for Full Time Call Center Directv jobs in Rochester, NY are:

Full Time Call Center Directv jobs near you

Call Center Specialist I

Pittsford, NY • On-site

Canandaigua National Bank & Trust Co
Finance and Insurance • 501 - 1,000 employees

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

51st of 172 rated banks

People enjoy working here

Good employer

Respectful managers

Learn more about Canandaigua National Bank & Trust Coexternal

$23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Call Center Specialist I
Canandaigua National Bank


Location: Pittsford NY (Hybrid)
Hours: Full Time

What does a Call Center Specialist do at Canandaigua National Bank?
Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of our employees. The Call Center Specialist at Canandaigua National Bank is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. The Call Center Specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs.
This role has the possibility of working hybrid.


What competencies are needed to be successful in this role?

  • A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training.
  • A minimum of one (1) year of experience in a customer service focused role required.
  • A minimum of one (1) year of banking experience is required.
  • Excellent communication and interpersonal skills.
  • Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities.
  • Ability to work in a confidential and time sensitive environment is essential.
  • Moderate ability to analyze and categorize data.

What does a successful first year in this position look like?

  • Contribute to the team success by answering incoming calls placed by CNB customers.
  • Successfully complete training associated with product lines, internal operations and customer service functions.
  • Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services.
  • Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need.
  • Accurately log and manage customer activity and communication in the appropriate systems.
  • Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering polices.

Compensation range: $23.50/hr.
The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

What makes working at Canandaigua National Bank different?

Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community.

Our culture nurtures passionate employees and offers great rewards including:

  • Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
  • Paid holidays, vacation, and sick time.
  • Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
  • Training & development opportunities.
  • Tuition assistance.
  • Community focused volunteer opportunities.
  • Award winning wellness program that promotes a solid work/life balance.
  • Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today!

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.


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