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Full Time Call Center Directv Jobs in Alabama (NOW HIRING)

SportsMed, Inc.

CALL CENTER AGENT

Huntsville, AL · On-site

$13.75 - $18.25/hr

Job Type: Full-time, In-Person Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL · On-site

$18.25 - $27.38/hr

Job Type Full-time Description Career opportunities await you at Alabama Credit Union. At Alabama ... The Member Care Agent is a call center representative position existing to provide an outstanding ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$18.25 - $27.38/hr

Job Type Full-time Description Career opportunities await you at Alabama Credit Union. At Alabama ... The Member Care Agent is a call center representative position existing to provide an outstanding ...

IQVIA

Work from Home

Birmingham, AL · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... full-time employee. #LI-CES #LI-Remote #LI-DNP IQVIA is a leading global provider of clinical ...

MCI Careers

$15.25 - $19.75/hr

We are looking for Call Center Representatives to support the "Get out the vote" effort. In this role, you will make outbound phone calls on behalf of the Republican party to encourage people to vote ...

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All JobsCall Center Directv JobsFull Time Call Center Directv JobsFull Time Call Center Directv Jobs in Alabama

Full Time Call Center Directv information

What does a full time call center DIRECTV employee do?

A Full Time Call Center DIRECTV employee is responsible for handling customer inquiries, providing technical support, processing service requests, and resolving billing or account issues over the phone. They serve as the primary point of contact between customers and DIRECTV, ensuring a positive customer experience. These employees are typically expected to handle a high volume of calls in a fast-paced environment while maintaining professionalism and meeting performance goals. Full time roles generally require a set schedule of 40 hours per week and may include evenings, weekends, or holidays.

What are the key skills and qualifications needed to thrive as a full time call center DIRECTV employee?

To thrive as a Full Time Call Center DirecTV Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and DirecTV product knowledge are typically required. Patience, problem-solving abilities, and a positive attitude help you excel in handling customer inquiries and resolving issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and retention goals.

What are some common challenges faced by full time call center DIRECTV employees, and how can they be addressed?

Full Time Call Center employees at DIRECTV often encounter challenges such as handling high call volumes, navigating complex customer issues, and maintaining service quality under pressure. To overcome these, it’s important to become familiar with company resources and scripts, actively listen to customers, and utilize support from team leads or supervisors. Regular training and open communication with colleagues can also help employees stay updated on product changes and improve their problem-solving skills, making the work environment more collaborative and supportive.

What is the difference between Full Time Call Center Directv vs Full Time Customer Service Representative?

AspectFull Time Call Center DirectvFull Time Customer Service Representative
CredentialsHigh school diploma or equivalent; training on Directv productsHigh school diploma or equivalent; general customer service skills
Work EnvironmentCall center setting, handling Directv-related inquiriesCall center or retail environment, handling various customer issues
Industry UsageTelecommunications, satellite TV servicesVarious industries including retail, telecom, and service providers
Common Search/ComparisonYesYes

Full Time Call Center Directv roles focus specifically on satellite TV services, requiring product-specific training. In contrast, Full Time Customer Service Representatives handle a broader range of customer issues across multiple industries. Both roles involve call center work and require strong communication skills, but Directv positions are more specialized in telecommunications and satellite services.

What are the most commonly searched types of Call Center Directv jobs in Alabama?

The most popular types of Call Center Directv jobs in Alabama are:

What are popular job titles related to Full Time Call Center Directv jobs in Alabama?

For Full Time Call Center Directv jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center Directv jobs in Alabama look for?

The top searched job categories for Full Time Call Center Directv jobs in Alabama are:

What cities in Alabama are hiring for Full Time Call Center Directv jobs?

Cities in Alabama with the most Full Time Call Center Directv job openings:

Full Time Call Center Directv jobs near you

In-Bound Call Center Representative

IronMountain Solutions

Greenville, AL • Remote

$16/hr

Full-time

Re-posted 15 days ago

Job description

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. 

Job Responsibilities: 

  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:

  • 3+ years of experience in a call center 
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

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