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Full Time Bilingual Customer Service Representative Jobs

Rodriguez Insurance

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Bilingual Customer Service Representative

Mesa, AZ · On-site

$17.50/hr

  • Medical

... Bilingual Customer Service Representative to join our insurance family. This role is ideal for ... Stable full-time employment * Health insurance benefits * Consistent weekday schedule * Growth ...

Openwork

Bilingual Insurance CSR

Pasadena, TX · On-site

$20/hr

Pasadena, TX Full-Time | Direct Hire $20/hr. About the Role We are seeking a bilingual (Spanish/English) Customer Service Representative with proven experience and a stable work history to support a ...

Employee Force Provider - EFP Staffing

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Bilingual Customer Service Representative

Fontana, CA · On-site

$18 - $22/hr

  • Medical

  • Dental

Position Summary Employee Force Provider is seeking an experienced and motivated Bilingual 3PL Customer Service Representative (CSR) to join a fast-paced third-party logistics (3PL) operation in ...

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Full Time Bilingual Customer Service Representative information

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How much do full time bilingual customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for full time bilingual customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Full Time Bilingual Customer Service Representative vs Part Time Bilingual Customer Service Representative?

AspectFull Time Bilingual Customer Service RepresentativePart Time Bilingual Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsSame certifications and language skills requiredSame credentials as full-time role
Work EnvironmentOffice or remote, full-time scheduleSame environment, part-time schedule
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Both roles require bilingual skills and similar credentials, but differ mainly in hours worked. Full Time Bilingual Customer Service Representatives work standard full-time schedules, offering more stability and benefits, while Part Time roles provide flexibility with fewer hours. Employers in customer service industries often use both depending on staffing needs.

What are some common challenges faced by full time bilingual customer service representatives, and how can they be managed?

Full Time Bilingual Customer Service Representatives often encounter challenges such as handling complex customer issues in both languages and navigating cultural differences to ensure clear communication. Managing a high volume of inquiries while maintaining quality service can also be demanding. To address these challenges, representatives benefit from ongoing language and product training, leveraging support from team leads, and utilizing knowledge bases or translation tools. Building strong communication skills and staying adaptable are key to thriving in this dynamic environment.

What are the key skills and qualifications needed to thrive as a full time bilingual customer service representative?

To thrive as a Full Time Bilingual Customer Service Representative, you need strong verbal and written communication skills in two or more languages, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes industry-specific certifications are typically required. Exceptional interpersonal skills, patience, and cultural sensitivity make candidates stand out in this role. These skills and qualities are essential for effectively resolving customer issues, fostering positive experiences, and supporting diverse customer bases.

What is a full time bilingual customer service representative?

A Full Time Bilingual Customer Service Representative is a professional who assists customers by providing support, information, and solutions in at least two languages. They handle inquiries, resolve issues, and ensure customer satisfaction over the phone, email, or chat. Working full time means they typically work 35-40 hours per week, and their bilingual skills help companies serve a diverse customer base more effectively. These representatives are valuable in industries like retail, banking, healthcare, and telecommunications.
What cities are hiring for Full Time Bilingual Customer Service Representative jobs? Cities with the most Full Time Bilingual Customer Service Representative job openings:
What are the most commonly searched types of Bilingual Customer Service Representative jobs? The most popular types of Bilingual Customer Service Representative jobs are:
What states have the most Full Time Bilingual Customer Service Representative jobs? States with the most job openings for Full Time Bilingual Customer Service Representative jobs include:
Full Time Bilingual Customer Service Representative jobs near you

Bilingual Customer Service Representative

Rodriguez Insurance

Mesa, AZ • On-site

$17.50/hr

Full-time

Medical

Re-posted 17 days ago

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Job description

Important Note: Interviews will take place at the Mesa Office with management, including Monica J. Osuna, who will be your supervisor. Interviews are scheduled Tuesday through Friday.

Training: Depending on your level of experience and training needs, you may be required to complete in-person training at our Central Office in Phoenix, Arizona. The duration of the training period will be determined based on your prior experience and demonstrated proficiency.

Position Overview For more than 30 years, Rodriguez Insurance Agency, Inc. has proudly served clients throughout the greater Phoenix Metropolitan area, specializing exclusively in Property and Casualty insurance. With three office locations and a strong reputation built on trust, referrals, and exceptional service, we are committed to helping clients understand their insurance options and find coverage that best fits their needs and budget.

As a family-oriented agency, we value long-term relationships, with both our clients and our team members. We are excited to continue growing and are looking for an energetic, Bilingual Customer Service Representative to join our insurance family.

This role is ideal for someone who is organized, detail-oriented, professional, and thrives in a fast-paced office environment. Insurance industry experience is preferred, but we also value individuals who are highly motivated, coachable, and eager to grow within the business.

Key Responsibilities

  • Greet all customers entering the office in a friendly, professional, and helpful manner
  • Deliver exceptional customer service to current clients and new prospects
  • Answer incoming phone calls promptly and professionally
  • Return client calls in a timely manner
  • Assist clients with policy changes, billing questions, and general service needs
  • Process client payments and submit them to insurance companies
  • Verify and update customer contact information including phone numbers, addresses, and email addresses
  • Identify opportunities for cross-selling and up-selling insurance and financial products
  • Maintain knowledge of agency products and services
  • Provide ongoing support to clients and help resolve concerns efficiently
  • Support daily office operations and contribute to a positive team environment

What We Offer

  • Competitive hourly pay starting at $17.50/hour (negotiable based on experience)
  • Stable full-time employment
  • Health insurance benefits
  • Consistent weekday schedule
  • Growth potential and advancement opportunities within the agency
  • Supportive, family-oriented work environment

Qualifications Required

  • Bilingual in Spanish and English (spoken and written)
  • Strong customer service and communication skills
  • Professional phone etiquette
  • Ability to multi-task, follow through, and stay organized
  • Detail-oriented and dependable
  • Honest, trustworthy, and self-motivated
  • Strong problem-solving skills
  • Ability to learn agency systems and computer functions
  • Reliable transportation and ability to commute to Mesa, AZ 85201

Preferred

  • Previous insurance industry experience
  • Office administration experience
  • Familiarity with Microsoft Word, Excel, and other office software