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Full Time Application Support Engineer Jobs in California

Saviynt

Senior Platform Support Engineer

Milpitas, CA · On-site

Senior Platform Support Engineer As a Sr. Platform Support Engineer in our SRE Operations team, you ... Analyze application and DB (RDS, MySQL) performance issues. * Deeply investigate and analyze ...

Saviynt

Senior Platform Support Engineer

Milpitas, CA

$110K - $140K/yr

Senior Platform Support Engineer As a Sr. Platform Support Engineer in our SRE Operations team, you ... Analyze application and DB (RDS, MySQL) performance issues. * Deeply investigate and analyze ...

Calpine

Manager Application Support

San Diego, CA

... Application Support will lead a team of 10-15 software developers, including leads, seniors, and ... Lead and mentor a team of 10-15 software developers, promoting a positive, inclusive, and ...

Calpine

Manager Application Support

San Diego, CA

... Application Support will lead a team of 10-15 software developers, including leads, seniors, and ... Lead and mentor a team of 10-15 software developers, promoting a positive, inclusive, and ...

Calpine

Manager Application Support

San Diego, CA · On-site

... Application Support will lead a team of 10-15 software developers, including leads, seniors, and ... Lead and mentor a team of 10-15 software developers, promoting a positive, inclusive, and ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Software & Application Support * Install and update applications and productivity tools like ...

Danaher

Application Support Scientist

San Diego, CA

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

New

Qualcomm

Support Engineer

San Diego, CA · On-site

Engineering Services Group, Engineering Services Group > Support Engineering General Summary: We ... If you are an individual with a disability and need an accommodation during the application/hiring ...

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All JobsApplication Support Engineer JobsFull Time Application Support Engineer JobsFull Time Application Support Engineer Jobs in California

Full Time Application Support Engineer information

What are the key skills and qualifications needed to thrive as a Full Time Application Support Engineer, and why are they important?

To thrive as a Full Time Application Support Engineer, you generally need expertise in troubleshooting, software application support, and a relevant degree in computer science or a related field. Familiarity with ticketing systems, databases (such as SQL), and common programming or scripting languages is typically required, and certifications like ITIL can be advantageous. Strong problem-solving abilities, effective communication, and a customer-focused mindset help you stand out in this position. These skills are crucial for resolving technical issues efficiently, ensuring application stability, and delivering excellent user support.

What are some common challenges faced by Application Support Engineers in a full-time role, and how can they be addressed?

Full-time Application Support Engineers often encounter challenges such as managing high-priority incidents, balancing multiple support tickets, and quickly troubleshooting unfamiliar issues. Effective communication with both end-users and development teams is crucial, as is maintaining up-to-date documentation for recurring problems. Proactively learning about the application's architecture and staying organized with incident tracking tools can help address these challenges, ensuring timely resolutions and continuous improvement in service quality.

What is the difference between Full Time Application Support Engineer vs Application Analyst?

AspectFull Time Application Support EngineerApplication Analyst
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like ITIL or HDIBachelor's in IT, Business, or related field; certifications like ITIL or Business Analysis certifications
Work EnvironmentSupport teams, help desks, client-facing roles, on-site or remoteBusiness units, IT departments, client-facing, often in office settings
Employer & Industry UsageTech companies, service providers, financial institutionsFinancial, healthcare, retail, and other industries requiring system analysis

The Full Time Application Support Engineer primarily focuses on maintaining and troubleshooting software applications, ensuring system uptime, and providing technical support. In contrast, an Application Analyst often analyzes business needs, recommends solutions, and works closely with stakeholders to optimize application performance. While both roles require technical knowledge and certifications like ITIL, their core responsibilities and daily tasks differ, making them distinct career paths within the IT industry.

What are Full Time Application Support Engineers?

Full Time Application Support Engineers are professionals responsible for maintaining and supporting software applications to ensure they run smoothly and efficiently for users. They diagnose and resolve technical issues, work with development teams to fix bugs, and assist users with troubleshooting problems. In addition, they may monitor system performance, apply updates, and help implement new features. Their goal is to minimize downtime and ensure a high-quality user experience for the applications they support.
What are the most commonly searched types of Application Support Engineer jobs in California? The most popular types of Application Support Engineer jobs in California are:
What cities in California are hiring for Full Time Application Support Engineer jobs? Cities in California with the most Full Time Application Support Engineer job openings:
Full Time Application Support Engineer jobs near you
Infographic showing various Full Time Application Support Engineer job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Senior Platform Support Engineer

Senior Platform Support Engineer

Saviynt

Milpitas, CA • On-site

Full-time

Posted 21 days ago

Job description

Senior Platform Support Engineer
As a Sr. Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt's Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion.
WHAT YOU WILL BE DOING
  • Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods).
  • Analyze application and DB (RDS, MySQL) performance issues.
  • Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions.
  • Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues.
  • Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP.
  • Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents.
  • Proactively communicate with customers on technical issues when required.
  • Ability to guide junior engineers when needed technically.
  • Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation.
  • Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment.
  • Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times via engineering automation to reduce toil and waste.
  • Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures.
  • Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance.
  • Maintain operational documentation, including system diagrams, contact lists, and escalation paths.
  • Ensure compliance with relevant security and compliance policies.
  • Plan and coordinate scheduled maintenance activities with minimal impact to service availability.

WHAT YOU BRING
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Minimum of 5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure).
  • Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis.
  • Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms including Gov cloud requirements.
  • Working knowledge of containerization and orchestration technologies, specifically Kubernetes.
  • End-to-end technical accountability and operational ownership.
  • Willingness to work in a 24/7 operating model (including Night Shift).
  • Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks.
  • Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts.
  • Hands-on experience with log management and analysis tools, preferably Elastic Search.
  • Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring.
  • Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes.
  • Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.
  • Experience with Grafana systems and dashboards is a plus.
  • Strong communication (written and verbal), interpersonal, and presentation skills.
  • Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
  • Experience in developing and documenting operational procedures and runbooks.
  • Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus.
  • Experience working in a SaaS environment is highly desirable

Must Have Requirements
  • US Citizen (FedRamp High)
  • Gov Cloud Experience

We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $110,000 to $140,000 annually.
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
$110,000 - $140,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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