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Full Time Amazon Problem Solver Jobs in Kalamazoo, MI

DoorDash

DashMart Team Member - Edison

Kalamazoo, MI · On-site

$17.70/hr

Health benefits starting Day 1 for full-time employees (Medical, Dental, & Vision) * Gym membership ... You have great communication skills, willing to learn, and are a problem solver * You thrive within ...

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All JobsAmazon Problem Solver JobsFull Time Amazon Problem Solver JobsFull Time Amazon Problem Solver Jobs in Kalamazoo, MI

Full Time Amazon Problem Solver information

See Kalamazoo, MI salary details

$10.4K

$60.4K

How much do full time amazon problem solver jobs pay per year?

As of Aug 8, 2026, the average yearly pay for full time amazon problem solver in Kalamazoo, MI is $60,124.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $60,400.00 per year, depending on experience, location, and employer.

What are some common challenges full time Amazon problem solvers face and how can they effectively manage them?

Full Time Amazon Problem Solvers often encounter challenges such as rapidly resolving operational issues, balancing multiple tasks during peak periods, and communicating efficiently with associates and management. To manage these, strong organizational skills and adaptability are essential, as is staying calm under pressure. Effective Problem Solvers proactively prioritize tasks, maintain clear documentation, and foster positive teamwork to ensure smooth workflow and minimize disruptions in the fulfillment process.

How to become a full time Amazon problem solver?

To become a full-time Amazon problem solver, candidates typically need strong problem-solving skills, familiarity with Amazon's customer service policies, and experience with troubleshooting or technical support. Relevant qualifications may include a high school diploma or higher, proficiency in communication, and the ability to work in a fast-paced environment, often with flexible schedules. Applying through Amazon's career portal and demonstrating relevant experience can increase chances of hiring.

What does a full time Amazon problem solver do?

A Full Time Amazon Problem Solver is responsible for identifying and resolving issues on the warehouse floor to ensure smooth operations. Their tasks include troubleshooting workflow problems, providing support to associates, and helping maintain high productivity and safety standards. They often collaborate with managers and other teams to address bottlenecks, process defects, and inventory discrepancies. This role is critical in maintaining efficiency and meeting performance goals in Amazon fulfillment centers.

What is the difference between Full Time Amazon Problem Solver vs Full Time Amazon Customer Service Associate?

AspectFull Time Amazon Problem SolverFull Time Amazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; problem-solving skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; focus on troubleshooting and resolving issuesCall centers or online chat; assisting customers with inquiries
Employer & Industry UsageAmazon logistics, tech support, and operationsAmazon retail and customer support
Common Search & ComparisonProblem-solving, troubleshooting, technical supportCustomer service, support, inquiries

In summary, Full Time Amazon Problem Solvers focus on resolving technical and operational issues within Amazon, requiring strong problem-solving skills. In contrast, Full Time Amazon Customer Service Associates primarily handle customer inquiries and support, emphasizing communication skills. Both roles are essential in Amazon's service ecosystem but differ in daily tasks and skill requirements.

What are the key skills and qualifications needed to thrive as a full time Amazon problem solver?

To thrive as a Full Time Amazon Problem Solver, you need strong analytical abilities, attention to detail, and experience in warehouse operations, often supported by a high school diploma or equivalent. Familiarity with Amazon’s warehouse management systems, handheld scanners, and safety protocols is typically required. Effective communication, teamwork, and adaptability are standout soft skills for resolving issues quickly and collaborating with diverse teams. These skills and qualities are crucial for maintaining operational efficiency, ensuring order accuracy, and supporting a safe and productive work environment.
What are popular job titles related to Full Time Amazon Problem Solver jobs in Kalamazoo, MI? For Full Time Amazon Problem Solver jobs in Kalamazoo, MI, the most frequently searched job titles are:
What job categories do people searching Full Time Amazon Problem Solver jobs in Kalamazoo, MI look for? The top searched job categories for Full Time Amazon Problem Solver jobs in Kalamazoo, MI are:
What cities near Kalamazoo, MI are hiring for Full Time Amazon Problem Solver jobs? Cities near Kalamazoo, MI with the most Full Time Amazon Problem Solver job openings:
Full Time Amazon Problem Solver jobs near you
Infographic showing various Full Time Amazon Problem Solver job openings in Kalamazoo, MI as of June 2026, with employment types broken down into 4% Locum Tenens, 36% Full Time, 22% Part Time, and 38% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $60,124 per year, or $28.9 per hour.

Support Technician

NuWave Technology Partners LLC

Kalamazoo, MI • On-site

$45K - $55K/yr

Full-time

Re-posted 26 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and enjoy tackling new challenges every day? If so, we want YOU to join our team!
Why Work With Us?
  • Exciting opportunity to be at the forefront of cutting-edge technology.
  • Collaborative and dynamic work environment where your ideas are valued.
  • Continuous learning and development opportunities to enhance your skills.
  • Voted one of West Michigan's Best & Brightest Companies to work for in 2023 & 2024

Job Summary
Provide primarily remote desktop support from your home to our clients who have critical response time requirements for their business technology systems. You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 2 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. You will also perform service and preventative maintenance activities on products and assist in installations and deliveries. Other projects may be assigned.
WE ARE CURRENTLY LOOKING FOR CANDIDATES WHO RESIDE WITHIN 20 MINUTES OF KALAMAZOO, MI.
Duties and Responsibilities
Technical
  • Manage, maintain, troubleshoot and support our users' desktops.
  • Identify, document and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
  • Utilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.
  • Update service order information with accurate documentation of all activities conducted.

General
  • Develop and maintain relationships with customers that further enhance the company's positive reputation through exceptional customer service.
  • Maintain a professional and clean appearance.

Professional Development
  • Participate in ongoing training and attainment of various manufacturer and software certifications.
  • Develop personal skills to work efficiently both individually and as a member of the Service Department.

Skills and Qualifications (Preferred, Not Required)
Education
  • Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.

Technical Skills
  • Proficiency in supporting modern Windows Desktop Operating Systems
  • Desktop software such as Microsoft Office Suites, Adobe, etc.
  • Basic Server support skills and understanding of modern Windows Server Operating Systems
  • Networks, internet connection issues, as well as be able to configure network devices such as switches and routers.
  • Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies.

Other Skills & Abilities
  • Able to work independently and as part of a team
  • Must be prepared to travel as the business need requires
  • Exceptional written and oral communication skills
  • Self-motivated
  • Should enjoy learning new skills

Work Conditions
  • 40-hour work week with on-call availability up to 7 days per month.
  • 80% work from home; 20% office/client site visits
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Minimum Requirements
  • Solid work record with 1-2 years of experience in a support technician role
  • High school diploma or equivalent
  • Valid driver's license
  • Reliable vehicle with valid auto insurance coverage
  • Reliable home internet with sufficient speed/bandwidth to enable remote support
  • Excellent communication and interpersonal skills with a customer-centric approach.

Join Us Today!
If you're ready to take your career to the next level and make a meaningful impact, apply now to become our next Support Technician!
Full-Time/Part-Time
Full-Time
Salary Range
$45,000-$55,000 (approximately). The actual compensation level is based on qualifications.
Position
Support Technician
Exempt/Non-Exempt
Exempt
Location
Kalamazoo
About the Organization
NuWave is an award winning, local organization full of outstanding people with a passion for knowledge and living up to the trust our clients have so dearly invested in us. We are a leading IT Managed Services Provider (MSP) with clients all over Michigan and offices in Kalamazoo and Grand Rapids.
https://nuwavepartners.com/about
This position is currently accepting applications.

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